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Focus is Hard When There’s No Revenue

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How to Determine When to Stop or Keep Going

What the heck am I supposed to be doing? Should I quit spending time trying to develop a coaching/consulting business? When there’s no revenue generated from it, the time spent working on it, takes time away from the current revenue generating construction.

I knew from researching, that it would take some time to develop this new business. I’ve been posting a weekly solution every week for almost four and a half years, that’s over 230 posts. During that time, I have attracted less than forty subscribers. Not to mention there is almost no interaction with the few subscribers that I have.

This raises questions. Is the content relative to our target audience? Maybe the low connection is a lack of writing ability? I started as a builder after all. Maybe it’s just a matter of how busy and overwhelmed everyone is? Maybe this isn’t the best format to reach them?

Uncertainty results in inaction.

I’ve always been a cautious person. I tend to overthink and analyze things to death. This process often leads to slow or no action. As I have considered whether to continue with the coaching/consulting, I’ve come to some conclusion. This was reached in part thanks to my wonderful Kingdom Builders Mastermind group and Andy Andrews book, The Travelers Gift, The Seven Decisions for Personal Success.

I include these seven decisions as part of my daily routine. After reviewing the input from the mastermind group, I realized these Seven Decisions paralleled the groups input and what I already knew.

Here are those Seven Decisions and how they pertain to this decision:

The Responsible Decision –

My success or failure is up to me. Where I am is no one’s fault but mine. Where I end up is no one’s fault but mine. I have control over what I will do and how I will move forward. My past cannot be changed. My future is my responsibility. The buck stops here.

The Certain Decision –

This is a tough one for me. I have spent too much time second guessing myself. My lack of certainty makes moving forward hard. How do I know if this is the right thing to do? I know this, because God has given me the knowledge of the need, the skills and experience to help others find solutions and a passionate heart for this task. I have a decided heart.

The Compassionate Decision –

Forgiveness has never been much of a problem for me, as it relates to others. I forgive easily which often results in people taking advantage of me. Where forgiveness is an issue…is forgiving myself. I get stuck in the rut of replaying all my mistakes, failures or lack of achievements. I can’t let my past dictate my future. I will greet each day with a forgiving spirt. I will forgive myself.

The Guided Decision –

When wondering what to do I seek direction from God and His Word, my friends and family, books, podcasts, blogs, etc. I’m constantly searching for wisdom. Too much of the time I’m seeking wisdom and not putting it into action. I’m looking forward to honest feedback from the mastermind group. I will seek wisdom.

The Joyful Decision –

My attitude is a choice. How I respond or react to a situation is a choice. These choices affect my outlook. I can approach things with a discouraged, depressed, ungrateful heart. Or I can remind myself how fortunate and blessed I am to have been given the insight and skills needed to lead others in way to build better businesses, construction projects and lives. I will choose to be happy.

The Active Decision –

Action is out of character for me. Concern that something done wrong will cause problems, leads to inaction. This inaction leads to nothing being done. Nothing being done helps no one. God is waiting for me to do something. Slow decisions lead to failure. Fear of failure keeps me from action. Just because a decision is made doesn’t mean it’s permanent. Failure only exists for the person who quits. I will not quit. I am a person of action.

The Persistent Decision –

Not quitting or giving up is the cornerstone to these decisions. It is the one decision, if removed, causes the whole thing to crumble. Many times, I’m tempted to quit. By persisting, my outcome, my success, is assured. In Jeremiah, God says, “I have good plans for you, not plans to hurt you. I will give you hope and a good future.” Failure only happens if I quit…I will not quit. I will persist without exception.

After running my coaching/consulting question through the filter of these Seven Decisions, I’ve determined that I will keep going.

What exactly this will turn out to be, remains to be seen. I want to know now, exactly what it’s is going to be, down to the smallest detail. I need to shift my focus from so far out, to the first next step. Writing this week’s solution is that first next step. We’ll give some thought to how to reach out to those who would benefit from our help in finding their solutions and take the first next step.

The New Website Is Here, The New Website Is Here

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“Things Are Going to Start Happening to Me Now”

Just like Navin R. Johnson in the movie, The Jerk, we all want to be somebody. Being somebody is more than just having your name in print in the new phone book…

or having a new website.

This doesn’t mean that we shouldn’t be excited about the newly rebuilt Solution Building website…because we are! It’s been a long process but totally worth it. Thanks Stacey with Custom Internet Services, for another fantastic job. This site is every bit as good as the Timber Creek Construction site.

Like Navin, we all start out wanting something but aren’t sure what it is or where we’ll find it. Navin’s search is filled with up and downs, successes and failures. He could have avoided some of his heartache if he’d only had access to a website where someone was sharing what they had learned from similar experiences.

Struggles are a part of life but can be reduced if we’ll some get help.

My hope for this new Solution Building website is twofold. First it is to help prevent construction companies who are struggling with a lack of business knowledge and understanding from becoming overwhelmed and unprofitable. Second is to help their customers avoid disappointment and frustration by knowing what to expect from the construction process.

We will do this by providing businesses with systems and training to make them more efficient and profitable while educating customers in what to expect through the entire construction experience.

When construction companies have the tools they need and customers know what to expect, both can achieve their dreams.

The first tool that we’re offering is the Blueprint for Building a Better Proposal. This tool consists of templates, samples and instructions on how to use the system. We are also offering a day long live workshop coming up on March 13th, where you will be given more in depth teaching and training.

You can find out more about this in these posts:

This is designed to help companies in the construction industry prepare consistent, clear accurate proposals for their customers. If you or someone you know would benefit from this Blueprint for Building a Better Proposal system, send them this link so that they can build better proposals.

What Should Be Included in A Contractor’s Communication

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The Nuts and Bolts of a Construction Agreement

 

The last two weeks I wrote about how to prevent your construction project from falling apart and the high cost of no communication. 


In the first post I focused on –

  • The fact that bad construction experiences are way too common
  • The most frequent reasons that it happens
  • The number one reason it does


Last week’s emphasis was on –

  • The high cost of this bad communication
  • Reasons communication is avoided
  • The results that can be expected when it doesn’t


What can you, as the customer, do to avoid having a bad construction experience?


It’s not as difficult as it initially appears. It will require some time, effort and education. Reading this week’s solution is a good start.


Communication needs to be thorough and understandable. If it’s not, then it really isn’t communication. When considering a construction project, it is even more important because you have a lot at stake, i.e. time, money, finished project, etc.


Before you start your project, you should expect a written proposal. This proposal should include:

  • Information pertaining to customer and job – Customer’s name, project address, what the job is, who the proposal is going to.
  • What is going to be provided by the contractor – Labor, services, material, equipment, etc.

  • Scope of work – A written-out description of what the project is going to include, specific work to be done, dimensions, materials to be used, etc.
  • Price – Amount for each specific element of the project in addition to a total for the complete project.

  • Payment arrangement – When the payments will be made (at specific time intervals or at completion of specific portions of the project).
  • Project duration – The amount of time the project will take to do after starting.


Now you have the important pieces you need to make an informed decision about your project. You should be able to determine if you and your contractor are in agreement about what the project includes, the price to have it done and how long it will take. One piece of information that is still missing, is when will the project get started. This information will come in a contract after the proposal has been signed.


If your contractor is qualified to do your project, they should be busy doing other construction projects as well as preparing other proposals. This means they can’t realistically schedule your project until the proposal has been signed.

 

Then they can follow up the signed proposal with a contract. This contract should include:

  • Information pertaining to customer and job – Same as on the proposal including any additional pertinent legal information needed.
  • Reference to any additional documents – This could be drawings, specific information about materials used, requirements of the governing body, etc.
  • Construction funding – Pertinent banking information if money is being borrowed.
  • Property specifics – Location of boundaries and/or need for surveying.
  • Start time – The time for the project to be started and the duration.
  • Terms and conditions – More in-depth explanation of project specifications, expectations, requirements and permissions.

 

This amount of communication can lead to information overload, but don’t let it. If you don’t understand something, ask your contractor. If they’re unwilling or unable to satisfactorily explain it to you, this may be another indication that they aren’t the right fit for you.

 


This construction project is your dream don’t let it turn into a nightmare.

 

I’ve spent a lot of time on the communication reason construction projects fall apart. Next week we’ll look at the second half of the list.

  • Poor quality
  • Cluttered and unorganized job site
  • Left hanging part way through an unfinished project
  • Lack of scheduling or poor time management

 

Share your construction nightmares in the comments below.

One of the Biggest Issues in Business Is Over Promising

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Why in the World Do We Do This and What Are We Going to Do About It?

 

 

I received a phone call from a gentleman asking about a problem he was having with a leaking metal roof on his shop building. As normal when confronted by a situation like this I began asking questions.

 


Early in the conversation I found out some important pieces of information. First, he thought he had called his contractor neighbor. Second, they live almost a hundred miles away. I pointed out the distance and unlikeliness of my coming that far to do a project.

 


This didn’t stop him from needing answers to questions.

 

 


As the conversation continued, he shared about his problem and I (being the solution seeking contractor that I am) continued to discuss his situation with him. Then I found myself looking for ideas to solve his problems, all the time thinking to myself, why are you doing this when you know he’s so far away and you’re already doing too much.


Near the end of the discussion, I agreed that if he would send me some pictures and a written description of what the problems were, I would give him an estimate…strictly from a consulting perspective of course.

 


You know you have too much to do. Why did you do that?

 


As we ended the conversation, I told him that I was busy and would get him something as quick as I could. He proceeded to tell me a story about several experiences he had with people in the construction industry that had made promises and then not kept them. He asked why this happens? I’ve asked myself this question many times.


The question of over promising is rampant. I know that in my business it raises its ugly head daily, whether it’s sub-contractors, suppliers, IT people, mechanics or my own schedule. I certainly believe that most of the situations of over promising that I experience are not done from a place of malice. That doesn’t change the fact that it’s still being done.


Why does over promising continue and what am I going to do about it?


 

Maybe this isn’t the right question. Andy Andrews says that “The quality of your answers is determined by the quality of your questions.” I’m thinking that maybe my question isn’t very good.

 

 


This is a big issue, as you can see from these previous posts.

Over Promising Is Easy When You Have A Servant’s Heart
5 Ways to Stop Over Promising and Under Delivering
How to Create Realistic Expectations for Customers – Part 1
Honesty Is the Best Policy – I Don’t Care How Hard It Is

 

 

I’m not going to stop looking for an answer to this question.

 

 

I Love the Challenge of a Good Remodeling Project

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If It Was Easy, Anybody Could Do It

 

The challenge of a remodeling project is taking an existing building and turning it into something new while working within the buildings predetermined parameters. Otherwise just tear it down and start over.

 

The remodeling challenge isn’t for everybody.

 

Building new is simpler, it’s a less restrictive clean slate that requires less imagination. Where’s the fun in that?

 

On the other hand, new can be more cost effective than remodeling. This is one of the questions that needs answered early on. If remodeling is the decided-on plan, just be ready for the challenges.

 

The Lavallee remodeling project certainly fits the status of challenging.

 

This project starts with a home that was built in the late 1800s. It has previously gone through numerous remodels and additions. The amount of previous changes makes this project that much more challenging.

 

The project’s goals:

 

  • Increase the size of the master bedroom, add a new master bath and walk in closet.
  • Add a bathroom to the second floor.
  • Widen the narrow stairway to the second floor.
  • Increase headroom at the top of the stairs on the second floor.
  • Open wall between the kitchen and the dining room.
  • Lower the dining room floor height to match the kitchen.
  • Install new windows.
  • Change the exterior of the remodeled part to a low maintenance exterior finished insulation system (EFIS) system.

 

 

The challenges start even before the construction does:

 

  • Is remodeling the best option?
  • What is the project budget?
  • What is the project timeline?
  • Without a blueprint what will the floor plan be?
  • Where do the customer’s plan to live while the work is being done?

 

 

 

As this project gets underway there have been new challenges that have come up. They are hidden inside, behind or under something. Until things are opened up you won’t know what they are. As they do, we address them, find a solution and move forward.

 

A few of the challenges we’re dealt with while digging for the addition foundation:

 

  • Temporarily disconnecting and moving the air conditioning ductwork so the digging could happen.
  • Discovering a buried gas line, determining it was not in use and cutting it out of the way.
  • Finding some unused foundation pilings and determining a plan for dealing with them…final plan yet to be determined.
  • Reconnecting the ductwork so the customer has air conditioning in this upper 90-degree heat.

 

 

I will post more updates to this project as they happen. Check back regularly and watch as this phoenix rises from the ashes.

Being Careful to Not Get Stuck in a Rut

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The Importance of Changing and Growing

There’s a saying, “A rut is a grave with both ends kicked out.”. Too often we get in a rut and don’t even realize where we are. We are plodding back and forth doing whatever it is, never looking up to see where we are or where we’re going. If we’re not careful the rut will get so deep that we’ll never get out.

On the other hand, changing things just for the sake of change, isn’t a good strategy either. Growing and changing is good if there is a plan. Starting out on a trip without a destination and a map usually doesn’t end well.  

Change can be scary; it might not work. We know our rut well and we like it. Doing it because “We’ve always done it this way.” Isn’t a very good plan for improvement. This kind of rut thinking doesn’t allow for growth and change.

Change costs time, effort and money…the question is, is the change worth it?

Things that need changed and are ignored have consequences, i.e. diapers, your car’s engine oil, furnace filters, tooth brushes and bad habits.

Change is a natural extension of growth. As our services have grown from construction at Timber Creek Construction to coaching and consulting at Solution Building there have been a lot of changes. Changing allows us to do what we do better. Early in the growth process things naturally do more changing.

An example of this kind of change is the recent changing of our Solution Building tag line and logo. We originally started out with “A Foundation for Business & Life”. This was beneath the logo which included an image of a block foundation holding up the words Solution Building. This isn’t something that was thrown together quickly. I had given it a lot of thought and was sure it was the right choice.

After being confronted three different times by people thinking we laid block foundations I decided we needed to make some changes.

After going back to the proverbial drawing board, we changed the tag line to “Helping you find solutions for building your dreams”. The logo changed from the block foundation to a detective’s magnifying glass. This seems to better explain what we do…not to mention I’m NOT getting asked to lay concrete blocks.

It’s important that your message is clear.

Another change that we are going to be implementing next week is the changing of our weekly solution schedule. Since we added the mid-week Sunday School (email) post we’ve noticed that it consistently gets more opens. This caused me to ask the why question. We have concluded that people would rather not spend their weekends reading posts (no matter how good they are 😉).

So, rather than staying stuck in the rut of Saturday and Wednesday posts, we’re going to make some schedule changes. We are going to move the Saturday post to Monday and the Wednesday post to Thursday. I’m anxious to see if this change will help the open rate grow. If not, we can always change again.

One thing that helps us serve better is feedback. Please give us any thoughts you have about day of the week preferences, construction topics or business questions in the comment section below.

What Does It Take to Be A Builder?

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There’s So Much More to This Building Thing Than Just Construction

I regularly go back through my life plans, especially at this time of the year, reviewing and revising them as needed to build the best life. Just like a construction project needs reviewed and revised in different phases of the project. Whether a building or a life, this process shouldn’t stop once the initial construction is complete. It is an on-going process until the end.

It is amazing to me the correlations between building a business, a life or doing construction. Building terminology is used everywhere. As a part of my life plan review, I was going back through some Michael Hyatt’s Platform University training. One of the things that caught my attention were the words that were used. In the first two sentences of the instructions I found this; “…building your website…”, “…lay an important foundation….” and “…platform-building…”.

The use of this construction terminology is a great analogy with life building as is evident in the more than eighty times it’s used in Scripture. You can find some examples here. In Luke 6:48 (NCV) it says, “…everyone who comes to me and hears my words and obeys. That person is like a man building a house who dug deep and laid the foundation on rock. When the floods came, the water tried to wash the house away, but it could not shake it, because the house was built well.” This sounds like a pretty good plan for building a life to me.

If you have read more than a few “Weekly Solutions” posts, you will have noticed the connections with building in many of them. Here are just a few – Building the Life of Your Dreams, Building the Best Life, Means It’s Always Under Construction, The Importance of Intentionality for Building Your Dream Life and Building Your Business Is Critical to The Survival of the Business. This really is the underlying theme for Solution Building. The central purpose is to “help people find solutions for building their dream business and life through improved communication, better business systems, quality construction projects and life lessons.

Most importantly any kind of building, whether it’s a construction project, a life or a business, needs to start with a solid foundation. My foundation is my CORE VALUES built on the SOLID ROCK of Jesus. 1 Cor. 3:11

As we move forward into this new year, we will be sharing more specific examples and systems to help you build your dream business and life. If there are areas in your business or life where you need a solution, let me know in the comment section below.

Honesty Is the Best Policy – I Don’t Care How Hard It Is

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How to Create Realistic Expectations for Customers – Part 2

 

Last week we discussed the importance of communication to creating realistic expectations for customers. This week we will look at three more things that need to be addressed to provide customers with a WOW rather than a woops experience.

 

 

 

• Everything takes longer than you think

There’s a lot of information out there about this. It is a very common problem. The planning fallacy gives some explanation, but I think it is more than this. I think many of us have a desire to help others and in an effort to fulfill expectations we over promise, which leads to under delivery. Especially when doing a construction project with all the pieces that have to fit together. Many of these things are out of my control which makes planning and scheduling more difficult. In an article by Emily Guy Birken she tells of a contractor friend who has come up with “a formula for figuring out a more realistic time frame: Double the number and go to the next unit of time for your estimate. For instance, if you believe your kitchen renovation will take two weeks, according to my friend, it will actually take four months.” This seems a little extreme, but I know everything takes longer than expected.

Solution – There are formulas and systems for determining an accurate amount of time needed to do the work. It will take some experimenting to get a realistic projection for the time to do a project. (Even if it is as extreme as the example above.) Be open and honest with yourself and your customer. It would be better to tell them the longer time in the beginning. This goes for the designing and pricing stages as well. Remember that most generally customers aren’t as familiar with the construction process as contractors, and this makes the realistic time gap even wider.

 

 

• Saying yes to too many things

There are so many things that I want to do. So many great wonderful important things. With all these things drawing us to them with overpowering magnetic force we get stuck and can’t move fast enough or far enough to get away from the pull. Mistake #2 of Michael Hyatt’s blog post “The 10 Biggest Mistakes People Make in Setting Goals” is creating too many goals. He quotes the old Chinese proverb, “Man who chases two rabbits catches neither”. I think chasing too many rabbits is what causes us to us to get lost on rabbit trails.

 

Solution – This solution is simple…say NO. This will be the hardest one to do. Those of us that want to help others struggle with this a lot. In 2014 we did the “Best Yes” study by Lysa Terkhurst at church. She said “Whenever you say yes to something, there is less of you for something else. Make sure your yes is worth the less.” We have to find our specific purpose. Then we have to focus on that. We have to be honest with ourselves so that we can create realistic expectations for customers.

 

 

• Details are worth the wait


Another thing that takes time is craftsmanship. I’ve heard people use the saying, “we’re not building a piano” when trying to move a project forward faster. This may have been true, but I believe we should give the same level of intentional care to building someone’s dream as to building a piano. People have different levels of expected quality. Being a recovering perfectionist, I ‘m going to naturally move toward that. Others may not be expecting that level of quality.

 

Solution – Each customer’s expectations need to be determined early in the process so that the length of time can be determined and communicated. This is one of the hardest to determine. Often, they don’t even know what makes one thing quality and another not. It takes time to build a piano or a dream and we need to help them determine what quality of dream they want to build.

 

 

It’s hard to tell people things they don’t want to hear. That a project is going to take longer than they expected is one of those things. Communicate with them. Be honest about the time needed. Say NO if it doesn’t fit your purpose. Quality takes time.

 

If we aren’t honest with ourselves and others then we are creating unrealistic expectations for everyone involved.

Feel free to share examples of unrealistic expectations in the comments below.

Who Should I Blame for Being Too Busy?

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Too Much to Do Is, “Self-Inflicted Pain”

 

I have too much to do and not enough time to do it.

We had all heard someone say this or said it ourselves and for sure we have all felt it. Just over the last few days there have been numerous times in a variety of situations that I have heard it.

One of the discussions about this had to do with someone who was self-employed. This person’s family couldn’t understand why they couldn’t do some additional things around the house. They had extra time because, after all, they were self-employed. Another conversation was with a business owner. They said they hoped they wouldn’t need to work on the upcoming Father’s Day, because they had already worked the last fourteen days. Then he said, “but if that’s what it takes, I guess I will”.

This struggle is nothing new. I would venture to say this has been a problem since Adam. Can you imagine how overwhelmed he felt when God brought all the animals of the earth to him and he named them all. (Genesis 2, 19-20)

I know this is SELF-INFLICTED. It’s 8:30 PM on a Friday evening as I’m writing this. It will still be another hour or two before I get this finished and posted.

WHY?

We all know that there is a fixed amount of time so why is it that we’re always over filling it? Even less ambitious and less driven people complain about not having enough time to do everything they want to.

This brawl we’re in, trying to do more and more and running out of time is internal. It is SELF-INFLICTED. If this is the case, then we are the only ones that can do anything about it.

The first thing that we must do is understand who’s responsible for this situation. Next, decide if we want things to change. If so, then we need to evaluate the things that are filling up that time and decide what to keep and what to eliminate. Then there’s the hard one…learning to SAY NO. Ouch, that’s gonna hurt.

There is something about self-driven people. They’re always over filling their time with more than they can get done. If we don’t want this battle to continue then we are going to have to start practicing some self-control, self-restraint and self-discipline.

We have the power within our-SELF to take control of this.

Here’s an acronym to help you remember that if the problem is SELF-INFLICTED you can find the Solution, be Empowered and Live Fully without being overwhelmed.

Solution

Empowered

Living

Fully

Why It’s Critical to Save Money in Business and How to Do It

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Setting Up a “Rainy Day Fund” for Your Business

 

Currently it is common for people to spend everything they earn and not save anything for future investments or emergencies. For the most part, as a society here in America we have become comfortable. We have forgotten how important it is to save money.

There have been times through out history when things weren’t good financially, i.e. the Great Depression of the 1930’s. Enough time has passed since then, that for most people it’s become a distant memory. If you have ever talked with someone who went through the depression or a similar experience, saving money was more than something that needed to be done, it often was the difference between life and death.

As reported in a Market Watch post* from December 2015, approximately 62% of Americans personally have less than $1000 saved and 21% don’t have any savings. Businesses aren’t doing any better and it’s every bit as important. Part of a good business financial plan includes saving money for those irregular and unexpected expenses.

Just like in our personal lives, in business we get busy with the process of daily living. We work hard at the normal operation of the business and we neglect to intentionally plan for those “rainy days”. Things like; equipment maintenance and repairs, building maintenance and repairs, quarterly and annual taxes, irregular payments, etc.

When I started doing construction work I learned the skill of building from some of the best craftsmen. When later I went into business for myself I thought I knew everything that I needed to be successful. The problem is that while they taught me how to build a solid, well built structure, they neglected to teach me how to build a business that way.

Early on in my business career one of those business building lessons learned the hard way, was the importance of saving money.

I was working hard to keep construction moving forward. The material figured, ordered, and suppliers paid. The subcontractors and employees organized, having what they needed and paid. Things were going well and there was even some money left over. So, naturally I spent it. Then it happened…the accountant showed me how good my year was by telling me how much I owed in taxes. How was I going to pay them? I didn’t have that kind of money. What was I going to do? I was going to have to make payments. Just so you know, tuition to Hard Knocks University is high.

That’s why over the last 35 years of learning lessons the hard way I designed and developed a system to help me avoid pitfalls. I needed to find a way to separate money that would be needed later. How was I going to do it? Several years ago, my wife and I found out about Dave Ramsey and his Financial Peace Program**. It is a program that teaches you to, “Live like no one else, so that later you can live like no one else.” The very first lesson he teaches is “Super Saving”. It is a common-sense approach to saving money and the reasons it is important to do so. This was great for my personal finances but wasn’t an exact fit for my business.

So, using the basic principles of Dave’s plan for personal savings I began working on a way to do the same thing in my business. The “Savings Transfer Sheet” is the result and a small piece of the bigger Business Blueprint puzzle. The “Savings Transfer Sheet” is a simple spreadsheet that with a few basic entries will give you the dollar amount that needs to be separated from any received gross dollar amount. That separated money can then be put into a different account or turned into cash and put in a safe. This way that saved money won’t accidentally be spent on the wrong thing.

After talking with a lot of different business owners I realized that every business could use a solution like this. That’s why in the next few weeks we will be making available a free downloadable “Savings Transfer Sheet” including instructions.

 

Next week I will go into more detail about the “Savings Transfer Sheet” and how it can help you solve your business money problems.

 

*https://www.marketwatch.com/story/most-americans-have-less-than-1000-in-savings-2015-10-06

**https://www.daveramsey.com/