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Trying to Build a New Business

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Why Does Everyone Tell You It’s Easy When It’s Not?

Helping people in the construction industry build their businesses has been a real struggle. They say they need a better way of doing things but won’t take the time to do anything about it. They struggle with construction proposals, change orders, payment applications, saving money, communication, etc.

I know because they tell me this all the time. Not to mention, I was there too once so to totally understand.

So why don’t they do something about it?

Because, doing something about it is not a simple thing. I know because I struggled with these same problems in my construction company. Then I decided to do something about it. But what?

I began looking for solutions but couldn’t find what I needed. This involved things like computer software, hiring a consulting firm, etc. Not that any of these things were bad, but they didn’t fix the problems.

This is when I realized that there is no magic solution. It’s going to take time and hard work.

It’s a little like building a building…there’s no computer program you can download from the internet, or it won’t magically appear from a blueprint or some written instructions. It requires time and hard work.

When building a building there’s going to be bumps along the way, it’s not like after the first one is built the second one is going to be much easier. But, with each new project it gets better. The mistakes are reduced, and the process becomes more repetitive with experience. Then at some point it becomes so routine you can do it in your sleep.

It takes time and hard work, but it’s worth it.

This brings me back to the problem at hand – helping people in the construction industry build their businesses.

I’ve been working to get other construction companies to use the business building tools and systems that they have been asking for. I’ve been working on this for years and wondering if I’m supposed to keep trying. Then I think back about the difficult journey of building my construction business and keep going.

Part of the problem, like building the first building, is there’s a big learning curve, and it takes time to learn it.

I realized the other day that this is not just a construction business problem…it’s an every kind of business problem.

And the problem is this, we’ve become an immediate gratification society. We don’t want to wait for anything, and a business is no different.

We’re being over promised on social media and the internet with advertisements telling us how we can buy this thing and lose all the weight we want by next month or make a million dollars in six months, etc., etc.

Don’t believe it…it’s a lie.

I’m not saying these things are impossible. What I am saying is that they are highly improbable. After spending a lot of money and not achieving expectations, people are left disappointed and feeling like failures.

Marketing does a great job of doing what it’s supposed to. It gets you to buy things. The problem is the marketing makes it look easier than it is.

Building a business, like building a building, is not for the faint of heart.

This is why I’m going to tell you right now, if you buy our business building toolbox it’s not going to magically make your business an overnight success. Implementing and learning to use these tools is not magic.

Like any tool, if you buy it and don’t ever get it out of the box, you’ll never learn how to use it. If you’d like to learn more about how we can help you through long journey of building a successful construction business, schedule a free 30-minute construction company consultation.

Life is Like a Rubik’s Cube

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Wouldn’t it be Nice to Have the Solution to the Puzzle of Life?

Life can be a bit complicated and difficult to find solutions, but that doesn’t mean it’s not worth the effort. Solving life’s problems is similar to the Rubik’s Cube.

The Rubik’s Cube is one of the most famous puzzles of all time. Invented in 1974 by a Hungarian professor of Architecture, Erno Rubik, the cube was not originally intended to be a game; its original purpose was for science.

The first time he scrambled the cube he thought it would be unsolvable. However, after a month’s time, Erno was finally able to solve the first Rubik’s Cube.

The purpose of the cube was to be able to rearrange the colors of a scrambled cube so that each of the six faces contained only one solid color. This is an extremely difficult feat…

There are over 40,000 ways to arrange the cube!

Rubik’s Cube enthusiasts have developed standard protocols for solving even the most difficult cube permutations. Today, these protocols are followed religiously by competitors in the worldwide Rubik’s cube speed cubing competitions. Most of these allow for solving the cube using less than 100 moves.

Many still struggle to solve their first cube, but the competition for speed cubing remains high, with the current record being 3.13 seconds.

The Rubik’s Cube is a fun and entertaining device that engages the minds of people around the world.

Life is like the Rubik’s Cube in that it is made up of a variety of colorful pieces, some the same, some different. All these pieces can be moved around, but they’re still connected to the bigger story. As we’ve been going through the Bible, we’ve seen examples of some colorful characters trying to figure things out.

Getting one side of a Rubik’s Cube done is pretty simple, but the further into it we get the harder it is. Life is like this as well, some parts of it are easy, some, not so much. Once we’ve figured out the puzzle and continue to do it, it gets easier. But, if you quit doing it for a while, it can be hard to pick it up and start again.

Solving a Rubik’s Cube can be done without help, but it’s easier with some. This help can come in the form of people with experience showing us or it could be written instructions. The same is true in life. We can figure it out on our own, but it’s quicker and easier with help. This is where spiritual mentors, our church families, and the Bible can help. In both the Rubik’s Cube and life, if we don’t accept the help, it’s going to be harder and take longer. And we might never get it right.

Embrace this puzzle called life, seek help and keep working to find its solutions.

What if the Rafters Aren’t Long Enough to Reach the Ridge Beam?

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We Explore Other Solutions, That’s What

A couple of weeks ago we talked about a construction problem and what to do about it. This problem involved rafters not being attached to the ridge beam properly and a possible solution. That solution required the rafters to be long enough…which they aren’t.

So, now what do we do?

We still have the same problem of the rafters not being connected sufficiently to the ridge beam and how to fix this.

The previous plan was to take the top end of the rafters loose from the ridge beam on both sides of the roof, cut them to fit against the side of the ridge beam, drop them down and fasten them to the ridge beam.

This second option is going to require more “undoing” than the cutting and dropping of one end of the rafters would have. However, using this solution, we will not have to do any work to the half of the roof where the rafters are sitting on the ridge beam.

It’s going to require the removal of the metal roofing panels and the wood purlins from half of the roof. Anytime something is “undone” or removed it takes time that isn’t being spent on “doing”. However, as is normally the case with repairs and remodels, “undoing” is a part of the process.

Avoiding the undoing was the biggest benefit of the previous solution.

One of the issues that started the construction discussion was that there is some roofing missing from the building. It just so happens that the roofing that is missing is on the same side of the roof that needs the rafters fixed. This means that some of the “undoing” is already “undone”.

What does this new option consist of? –

  1. Removing the balance of the roof metal (salvage for reuse if possible) –

Remove the existing fasteners (nails or screws) from the roof metal. If they are screws with rubber washers and the washers are in good condition, the screws could be saved for reuse. If they are nails, or screws with missing or damaged washers, throw them away. If the sheets of metal are salvageable (not bent, deteriorated or having holes) save them for reuse.

  • Removal of the roof purlins (salvage for reuse if possible) –

Pull the nails or remove the screws that are attaching the existing wood 2×4 purlins to the wood rafters. In the pictures, most of these purlins appear to be in good shape. As long at they are not split, broke, rotted, or too warped or bowed, salvage them to reuse.

  • Removal of the existing rafters (salvage for reuse) –

Remove fasteners (nails, screws and/or carriage bolts) that are attaching the rafters to the ridge beam at the top and the posts at the bottom. Save the carriage bolts and nuts for reuse.

  • Relocating the salvaged rafters –

Flip the rafters end for end putting the bottom at ridge beam. This is so you can use the existing bolt hole in the post and put a new hole in the rafter. Sit the top of the rafter on the ridge beam, next to the rafters on the other side of the building. Attach the two rafters (both sides of the ridge) together and attach the moved rafter to the ridge beam. Drill a new bolt hole in the rafter at the bottom and attach it to the post.

  • Install the salvaged purlins to the top of the rafters –

Attach the 2×4 wood purlins to the top of the rafters matching the previous purlin layout. This should allow for salvaged roof metal to be installed using the exiting holes from the previous fastening.

  • Install roofing metal to the roof purlins –

Starting at the eave of the roof, install the first sheet of roofing metal making sure to align the corrugations with the panels on the other side of the roof. Assuming those panels are laid out correctly. Install the panels with washer headed screws to seal the holes and prevent leaks. Install the next panel above, overlapping so that rain will drain properly preventing leaks. Continue this process overlapping each new sheet over the one next to it the width of one corrugation.

  • Install new ridge cap (due there not being any existing) –

The ridge cap will lay over the ridge of the building and be screwed to the corrugations of the roof panels on both sides of the ridge with washer headed metal to metal screws.

One additional thing that may need to be done with this solution is to add some additional support posts under the ridge beam. This is due to the rafters sitting on top of the ridge rather than being attached to the side of it. To determine if and how many post would be needed, we need to look at the code book and determine the current spans.

As it is with any construction project, there are numerous options. The important thing is to look at them and determine which one best fulfills your needs.

Why is One of the Most Important Parts of a Construction Business Avoided So Much?

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Because Admin and Finance are Out of the Contractor’s Comfort Zone

Most trades people like doing physical work, not paperwork. They like building things, not sitting at a desk making proposals or putting numbers in spreadsheets.

Avoiding paperwork is one of the biggest reasons construction companies struggle to stay in business.

They may be the most skilled craftsman out there but they consistently struggle to keep the business afloat. This includes things like –

  • Losing money due to under bidding projects
  • Not enough money to pay taxes
  • Can’t afford to have repairs done to the company pickup
  • Projects running over budget
  • Upset customers due to poor communication
  • Disconnection with production crews due to poor communication

An example of this is an email I received just this past week from a foundation repair contractor.

“I need help with all aspects of the business end of the business, and definitely with organization and systems. It’s easier for me to pick up a house than it is to figure out what to charge for doing it.”

All these problems can be solved with a good foundation that includes paperwork.

Whether it’s a dislike for doing paperwork or simply not knowing how to do it, paperwork doesn’t have to be as scary as it first appears.

It requires doing something different. If you keep doing what you’ve always done, you’ll keep getting what you’ve always got. (Variation of a Steven Covey quote) This reminds me of the Geico commercial where the group of young people choose to hide behind the chainsaws, rather than getting in the running car.

Recently we talked about the importance of building your business on a solid foundation. I told you that this foundation consisted of three piers, one of which is Administration/Finance. Let’s break this foundational pier down and see what it’s built of.

Administration – The process or activity of running a business or organization that includes but is not limited to –

  • Computer Systems
  • Team Member Records
  • Team Member Policies and Benefits
  • Office Support
  • Office Maintenance
  • Information Archiving and Distribution
  • Data Processing
  • Communications
  • Contract Preparation

Finance – The management of money that includes but is not limited to –

  • Budgeting
  • Invoicing
  • Cash Flow Forecasting
  • Financial Reports
  • General Bookkeeping
  • Accounts Payable
  • Taxes
  • Banking

Each of the things listed here has a mix of administration and financial aspects. A good example of this overlap is the Blueprint for Building a Better Proposal, which we’ve previously discussed in a series of blog posts and podcasts.

As we move forward discussing this foundational pier, I will share some of the different documents and processes that we’ve developed and regularly use at Timber Creek Construction.

The first one we’ll discuss is called the Job List. This is an Excel spreadsheet that serves several purposes, some of these are:

  • Generating consecutive and project specific job numbers
  • Tracking current total project bid amounts at present
  • Tracking current total signed projects at present
  • Tracking current total collected projects at present
  • Percentage of jobs signed
  • Percentage of dollars signed per dollars bid
  • Percentage of dollars collected per signed
  • Average dollar amount of projects bid
  • Average dollar amount of projects signed
  • Average dollar amount of projects collected
  • Projected timeframe needed to do the work based on annual revenue goal
  • Projected date work should be done based on annual revenue goal

We’ll dig into the Job List deeper next time.

I know, I know…this seems a little scary, but it doesn’t have to be with some help. Just remember that if your business doesn’t have a good foundation, it may not stay standing.

Check back in later to learn more about the Job List.

What Does it Take to be a Good Construction Contractor?

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In a Nutshell, the Problem is…There is No Clear Answer to the Question

Last week I wrote about what’s missing when rebuilding after a disaster. It turns out that it’s the same thing that’s missing in everyday construction.

There’s simply a lack of good construction contractors.

So, what does it mean to be a “good construction contractor”?

As I was searching for ideas and answers to this question, I found very little and I mean, VERY LITTLE about it. Apparently, either nobody knows what it takes, or everyone assumes everybody already knows.

In my web search I found one article that spoke to it and one that kind of spoke to it.

The one that kind of spoke to it listed the following…

Signs of a good contractor –

  • Clean record, within reason
  • Responsive and punctual
  • Listens to your ideas
  • All hired work is accompanied with written contracts
  • Provides written estimates

Are you kidding me? Doesn’t this go without saying. And what about a clean record, within reason. This is a little concerning.

Signs of a bad contractor –

  • Licensing abnormalities
  • Habitually late or doesn’t return calls
  • Avoids permits, zoning and building codes
  • Speaks poorly of clients and associates
  • Many lawsuits against them

These are definitely signs of a bad contractor.

The better of the two articles spoke about construction workers, not contractors. It listed 12 skills, several of which would also fit for a good contractor. Those were…

  • Skills specific to “actual construction” – Need to know the things required to do the job they’ve been hired to do.
  • Problem-solving skills – Every construction job has unexpected problems that pop up. It’s important to be able to find solutions to keep production moving forward.
  • Reading and analytical skills – Contractors need to be able to read blueprints and scopes of work and understand them.
  • Listening skills – Talking is easy, but listening is critical to comprehending what the customer wants and what they don’t.
  • Communication skills – Being able to communicate both verbally and in writing are important to successful construction projects.
  • Decision making skills – The problem-solving skills will be no good if no decision gets made. It doesn’t mean that every decision is going to be the right one, but no decision is definitely the wrong one.
  • Organizational skills – This is one of the most important (and often most lacking). Time spent looking for missing tools, materials, papers, etc. leads to an unfocused project and cost time and money.
  • Technological skills – This is a newer skill that is becoming more and more important. The day of the fax is about gone. Computers, tablets and smart phones are how information is being shared…and it’s only going to increase.
  • Skill of working well with others – We need to remember that we’re all trying to accomplish the same thing. Working together as a team rather than fighting and not getting along is not productive or healthy.

This list is a good starting point, but it’s the lack of information on this topic that’s so concerning. It’s no wonder there is such a huge divide between construction customers and contractors.

A “good construction contractor” seems to be a rare and undefined treasure.

I’m going to continue digging to uncover what it takes to be a “GOOD CONSTRUCTION CONTRACTOR”.

If you have any thoughts about what you think a good construction contractor is, share your thoughts in the comments below.

What’s One Thing Missing from Disaster Response?

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More Important, What Do We Do Once We Find It?

It’s tornado season here in the mid-west. A few weeks ago, a tornado went through Andover doing a significant amount of damage.

I’ve been involved in disaster response through the United Methodist Church for several years. A couple of the bigger ones I experienced were the Greensburg and Joplin tornados.

Greensburg, Kansas

Unless you’re directly affected or involved, people forget about it once the initial excitement of a disaster wears off.

The recovery and rebuilding after the disaster happens, is a slow and painful process.

I was reminded of this on a much smaller scale with the recent situation of my truck being totaled in an accident that was out of my control. Working with the insurance, determining what I should do, then the process of replacing the truck, has been going on for weeks and will continue for a few more before I’m back in a truck.

These two separate instances reminded me of a problem with rebuilding after large scale disasters and a blog post written by Andy Andrews regarding his personal disaster experience with Hurricane Ivan.

They lived in three different rental houses during the two years following the storm and this was more fortunate than most. The destruction caused by large storms can affect hundreds of miles and thousands of buildings.

In his post he refers to this experience to be like living in a third world country.

Few are wise to the fact that after the initial “clean-up” was completed and homeowners turned to the task of rebuilding, the competition for construction crews began. Oh, there are plenty of construction companies. But in this situation, it is tougher than one might suspect to secure competent, honest, crews who will continue to actually work on your house until it’s completed. Then, there’s the question of “fair price”.

After a hurricane, there is a scent of money in the air and even the companies who agree to work for somewhere close to normal wage rates, usually sign contracts to rebuild or repair twenty, sometimes thirty or more homes at a time.

Individual homeowners are rarely clued into this gambit, however, never knowing they are merely a “ball” to be kept in the air by a skillful juggler. Best-case scenario for a hurricane victim needing extensive home repair? If a partial crew is working on your house one day out of ten, consider yourself fortunate and keep your mouth shut.  Seriously.

Remember, the lure of more and easier money is everywhere and there are any number of homeowners willing to offer your construction crew two or three times the dollar amount you are already NOT getting from your insurance company.

After Hurricane Ivan, there were thousands of homes and businesses in desperate need of rebuild or repair. Thousands. And even with the flood of labor that came in from out of state, there were less than two hundred small and large construction companies working in the area…and not nearly all of them were legitimate.

…when we were in that situation, why do you think it took us more than two years to get back in our house?

Finding legitimate, qualified building contractors in a normal situation is hard enough.

This is a big problem and it needs to be addressed.

I’m going to look into this more over the next few weeks to see if we can figure out a solution to this problem.

What’s Most Important as You Consider Doing a Construction Project?

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Isn’t That a Question That Everyone Would Like an Answer To?

Whether doing a construction project yourself or hiring it done, there are some questions you’ll need answered. These will include things like…

What is the problem(s) or issue(s) that need addressed?

  • It may be as simple as a door not latching or a window sticking
  • Maybe it’s some damage or wear i.e., rotten floor framing or water damaged window sash.
  • Could be the need of something to make life easier i.e., a ramp for a wheelchair, or an enlarged shower with a bench to make it easier for someone with physical restrictions.
  • Might be needing more space for a growing family i.e., a second bathroom, extra bedroom, or larger kitchen.
  • Possibly it’s a combination i.e., your existing deck is in bad shape and didn’t get used much because of the sun in the afternoon so a covered deck to replace the existing one.  

These questions are the starting point of a construction project.

The question about these questions, is where do you get the answers?

With the ease of access to information on the internet, people use this as their go to professional. The problem with this is, more often than not, that information is generic…and your project isn’t.

Every construction project is specific and unique.

With the exception of cookie cutter new construction, which is like going to a car lot and buying an already built house. Which there’s nothing wrong with but is not what most construction projects are.

I’m currently working with multiple customers asking the questions listed above. Let me give you some examples of why you need someone to help you find the solutions to your specific question.

A few weeks ago, I wrote about a project where a customer was looking for a contractor to repair some floor/wall framing damage and couldn’t find one locally. Currently we’re working to find the best solution. They probably wouldn’t find a solution to this specific issue on the internet.

Another example of the need for having a professional’s help is a window project that I was asked about.

This customer had a window that was put in in the early ‘90s and the bottom frame of the wood sash is rotting. They contacted the manufacturer’s retail store and met with a sales representative. The rep. told the customer that the problem was hail damage and all the windows needed replaced.

The customer received a quote for over $36,000 to replace these windows.

Having done other work for this customer before, they asked my opinion.

I agreed to give the customer a proposal for replacing the windows using the same windows previously quoted. My price was almost $10,000 less for the same work with the same windows.

This was before I even went to look at the project.

Having installed a lot of these windows over my career, I found it hard to believe that all of them needed to be replaced. So, I scheduled a meeting to look at the project.

After looking at it, I determined that of the thirteen windows originally quoted…only one needed replaced. All the others needed was some interior wood refinishing.

I haven’t got the proposal for this completed yet, but it’s going to be considerably less than $36,000. (I’ll let you know what it is, once it’s done)

This was a simple one size fit’s all solution that did not have the customer’s best interest at heart.

It takes experience, knowledge and a desire to help the customer find the best solution. To go beyond one size fits all.

The problem is…I can’t do this for everyone. There’s not enough of me to go around.

Just like a construction problem…

I’ll keep looking for the solution.

An “Out of the Box” Solution to Get Your Construction Projects Done

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Finding the Right Contractor for the Project Can Be a Problem

This is a construction industry issue…and it shouldn’t be.

We’ve all heard horror stories where someone either couldn’t find a contractor or hired one that later they wished they hadn’t.

I’m currently discussing this with someone in the middle of one of these situations.

After recently buying a home, they found a soft spot in the floor next to an exterior wall. With some further investigation they discovered some moisture damage that includes subfloor, floor joist and exterior wall problems. Some of the issues are structural.

The first hurdle was, having recently moved to a new location, they didn’t know anyone. They began looking for contractors, finally finding a few. After contacting them, only a couple came to look at the project. Of those who did, one never followed back up and the other said they wouldn’t do the structural work.

They had reservations about these contractors. It didn’t help that they had previously had issues with a painting contractor on a different house.

If this water damage is not fixed it’s going to lead to more significant problems in the future. Finding himself in this spot, the homeowner began to consider doing the work himself. He has done some small construction projects previously, but it didn’t take him long to realize this one was more than he could do.

Not knowing what else to do he contacted me.

Theses homeowners used to live closer and knew me through a family member. The first question was, would I come the 2+ hours to do the work?

We’ve done work further away than this before, but they were bigger projects. 

My biggest concern was finding qualified sub-contractors willing to go that far for a project of this size. It will be harder with everyone currently being so busy here close to home.

I felt his pain and really wanted to help him!

It’s a problem to find qualified construction contractors, especially in sparsely populated areas. There are too many people who call themselves contractors, but really are just a guy with a hammer.

Having run into this problem numerous times throughout my career, I have given a lot of thought to possible solutions to this problem.

One of the options that continually came up in these situations is long distance construction consulting.

What exactly would this long-distance construction consulting consist of?

This is the real question, isn’t it?

The customer’s issues come down a lack of construction experience and include things like –

  • Questions to ask the contractors
  • Communication to expect from contractors
  • Construction processes, standards and codes

What if there was a way for construction customers to have an experienced contractor in their corner? Someone to explain the process and support them through the process.

I’m working on this as an option for this customer. Providing the support and insight needed to get their repairs done. Giving them the comfort of a professional they trust that has their back through this process.

This service would include –

  • Me going to the job site and evaluating the project
  • Preparing a scope of work that could then be presented to less experienced contractors, giving them the expectations for the work to be performed.
  • Preparing a budget for the customer so they would have a price to compare to prices from contractors
  • Me reviewing pictures and reports from the customer as the onsite manager

This would be similar to what a general contractor would provide with the exception of actual construction work.

Now I’m going to get to work on figuring out what this service will cost them and preparing a proposal for it.

I will let you know how this construction customer consulting goes as we move forward.

Why It’s Important to Measure Twice and Cut Once

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Having a Good Plan is the Best Way to Avoid Mistakes

The importance of planning became evident this morning while working on a project at home. I mis-figured and cut two boards the wrong length. Fortunately, the cut was too long rather than too short. The boards were salvageable, it just wasted a couple of 3” pieces.

My wife had been wanting some chickens and the opportunity came up a few weeks back. My sister had more chickens than she needed as well as a small (3’ x 6’) chicken pen/coop that she didn’t need.

The goal or purpose of chickens is to have fresh eggs as well as reducing bugs. (Also, my wife loves hearing a rooster crow.) We can’t let the chickens out because the dog and them wouldn’t get along. If we leave them in one location for more than a few days, there won’t be any grass left in that spot.

It’s up to me to find a solution…

The best solution is a mobile pen that can moved around, otherwise known as a “chicken tractor”. The difference between our pen and a “chicken tractor” is the ease of portability. Our pen needs some wheels.

My problem solving/builder brain kicked in.

The pen is two separate units attached together which allows it to flex in the middle when moved. The more flexing done when moved, the weaker the attachment of the two sections will get. Okay, this means we need a frame that will prevent this from happening.

The next thing is wheels. We need to keep the pen down tight to the ground so that snakes can’t get in and get the eggs but make it so it can be rolled when it needs moved. They need to be able to be raised and lowered.

Back to the plan and minimizing mistakes.

An important part of a plan is knowing the cost upfront. Most ready to go chicken tractors of a comparable size are between $350 to $500. So, one question a plan can provide, “Can I modify the one we have so that it will do what we need for less money?”

I found a 2x4x16’ rough cedar board in the shop, left over from a project, that will work for the frame. I’ve got an old push lawn mower that doesn’t work… it has adjustable wheels. I think those will work. I have plenty of screws, etc. for fastening. So…zero cost for material.

Now comes the design and engineering phase.

I neglected to put any of my ideas into a drawing and this is where the mistake that I spoke about earlier happened. It was a simple mistake. One that was easily fixed but could have been avoided with a simple drawing. It was a miscalculation and dimensions on a plan would have shown this.

It doesn’t matter whether you’re modifying a chicken pen or building a multi-million-dollar building, both turn out better with a plan. The same is true for your life. The end result will be better having a plan and being intentional about implementing it.

The two boards that I cut too long because I didn’t have a plan on this little project was an easy fix. A new home or your life might not be so easy or inexpensive.

I will let you know how the finished project turns out!

What is “Business Clarity” and How Do You Find It?

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A Lack of Knowledge and Inexperience Threatens Your Dreams

Once again, John was alone at the office late on a Saturday night working to get at least one more proposal done, before going home. He had promised four different customers their proposals this week. If all goes well, he’ll have this second one finished before midnight.

As John crunches numbers hoping he hasn’t forgotten anything, he asks himself, “Why am I doing this? I could go to work for somebody else and make more money and work less hours. This sure isn’t how I pictured it five years ago when I started the company.”

“I had no idea that running my own business would be this hard!”

John rubs his eyes and stretches his back and thinks, “I must be doing something wrong. When I was working for Gene at XYZ Construction he made things look easy. I wonder what he was doing different.”

John has been working like crazy all week long. Between production help not showing up, materials not being delivered on time, cost overruns and computer issues…projects are behind schedule, he’s losing money and even if he works tomorrow he’s going to have to disappoint at least one of the customers waiting on a proposal.

“How am I ever going to turn this around?”

When John finishes the proposal and looks at the clock, it says 12:40. It’s already Sunday he thinks and he still needs to proofread it, print it and sign it. Something has got to change! “I’ve been leaving home early and getting home late all week. I haven’t even spoken with my wife for days. I’m calling Gene Monday to see how he did things.”

First thing Monday morning John called Gene. After a few minutes of catching up, John asked Gene the question that he couldn’t quit thinking about. “Gene, I’ve been working day and night trying to keep up. When I worked for you it seemed like you had everything figured out. You weren’t stressed and when things didn’t work out as planned. Your customers understood what to expect with their projects and were happy when they were finished. What am I doing wrong?”

That’s the question that almost every business owner asks themselves.

“Know this,” Gene said, “When I started my business, I was just like you. I struggled to keep up, worked too many hours, neglected my family, was mad at myself for letting down my customers, my family and myself. I kept asking myself that same question. What am I doing wrong?”

“By the time you were working for me, I had figured some things out. It’s amazing what you can learn when going to the “school of hard knocks”. Keep in mind this is the most common process but isn’t the most effective.”

“What really turned my business around was when I found out about Solution Building’s, Blueprint for Building a Better Business.”

Think about how much easier and better a construction project goes when you have a plan. The same thing is true for a business. A plan gives you direction, keeps everyone involved working together and improves the odds for a successful outcome.

“John, if this is something you would be interested in, I would recommend starting with the, ‘Blueprint for Building a Better Proposal’. This is the most important and most neglected part of construction communication. If you’d like I would be happy to meet with you and go through the process and answer any questions.”

“If you know of any other construction companies that you think could use some help doing proposals share this information with them and they can meet with us too.”

“There’s a lot more to the ‘Blueprint for Building a Better Business’, but starting out, you should focus on the proposal system. After you get this part implemented, we can discuss which part of the business blueprint system would be best for you next.” After talking with Gene, John thought, “I’m sure glad I made this call. For the first time in a long time I feel like there might be a light at the end of the tunnel that wasn’t an oncoming train.”