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There Is A High Cost to No Communication

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The Best Way to Avoid This Is to Communicate

 

You probably guessed it already, this week’s topic is COMMUNICATION and the all too common lack of it. Because communication is such a big issue, I’ve written about more than any topic, including last week. In that post I wrote about the major reasons construction projects fall apart. Half of them are communication related.


This week we’ll look at those reasons, results and remedies for…


• Misunderstandings due to poor or no communication
• Being blindsided by cost overruns or hidden costs
• Completed projects not being what you wanted or expected
• Not understanding construction terminology

 

What is communication?


According to the Cambridge Dictionary, communication is:
…the exchange of information and the expression of feeling that can result in understanding


We all have our own perceptions and understanding of words, phrases and gestures. I presume I know what you mean, and you do the same thing. This happens with spouses, family and close friends, people we know as well as anyone. If it happens in these relationships, it only makes sense that it will be more likely with strangers.

 

Reasons people don’t communicate:

 

  • Takes time – People now expect things instantaneously. We have high speed internet at the tips of our fingers. Photos are developed the moment they’re taken and can be printed instantly via a wireless connection to a printer. We don’t have time to read through a multi-page document explaining our construction project.

 

 

  • Overwhelming – Reading through pages and pages of descriptions and explanations of construction legalese is a daunting task. Probably won’t understand half of it. It’ll be easier to just go ahead and start. We’ll figure out the details as we go. I know what I want and I’m sure the contractor does too…NOT!

 

  • Lost skill – Communication is a two-way process. It requires both giving and receiving, speaking and hearing, writing and reading, expressing and understanding. If we don’t know how to use these skills, we can’t communicate effectively. Good communication requires more than emojis and hashtags.

 

  • Don’t like conflict – Most people don’t like conflict, but it can be positive. Conflict is always difficult but can lead to growth and change. It indicates commitment and can lead to better outcomes. It allows us to see the other side’s position. We should be willing to discuss disagreements without our feelings being hurt.

 

Results of poor communication:

 

  • Project wasn’t what you expected – You have a vision of how your finished project is going to look. You can see it in your mind. When you come home one evening, excited to see what has been done and then…it doesn’t look anything like the picture in your mind. What happened?

 

  • Cost overruns – You’ve saved and/or borrowed the money you predict you’ll need to do the upcoming construction project. You get an estimate of what it’s going to cost. Sure, it’s more than you expected, but that’s alright it will be worth it in the end, right. Then you get the final bill and it’s a lot more than expected. Now what? Where are you going to find the additional money?

 

  • Time overruns – The contractor says; “Your project will be done in no time.” “This won’t take too long.” “We’ll be finished by the end of the month.” “This project will only take a few weeks.” This sounds great, but how long is too long, by the end of which month, how many weeks is a few? Trust me, your contractor’s ideas and yours are different.

 

  • Not knowing what’s going on – As you’re talking with your contractor, he’s telling you how this thingamajig is going to support that doohickey. We use the newest and best gadget to build our gizmos. All the while you are nodding your head as if you know exactly what he’s talking about. When, in reality, you have no clue. Wouldn’t it be worth it to ask some questions?

 

 

 

Poor communication can be solved with more time and intentional effort.

 


Come back next week to discover the remedy for this communication problem by learning what should be included in builder communication.

Good Communication Is Not A One-Way Street

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Remember That I Have Two Ears and One Mouth

 

In January last year I wrote about my core values and how I use them as a life filter. In that post I told you that I would go into each one in more detail. In this week’s solution we will dig into another one. It is to Remember that I have two ears and one mouth.

This core value points out that good communication is twice as much about listening. This makes perfect sense why God gave us two ears and one mouth. I have accepted the fact that I like to talk and do quite a lot of it. I believe that over communication is better than poor communication.

This core value reminds me of the importance of listening.

Within the last week I had two different people compliment me on my ability to communicate. One was directed at speaking and the other to writing. This was nice because I haven’t considered this to be something that I was particularly skilled at. The fact that this was communicated to me, was encouraging and inspiring.


Poor communication or the complete lack of it is one of the biggest issues in business and in life. How can I expect to help people build their dreams if we don’t communicate? Too often assumptions are made, and they lead to disasters.

If I don’t know what you want to achieve, and I don’t accurately tell you what to expect, somebody is going to be disappointed.

It is understandable why communication gets ignored. We’re busy. Communication takes time and we don’t have any extra. Whether it is listening, talking or writing…it takes time. You’ve probably heard the proverb ‘haste makes waste’. This is more evident now than ever. We are an instantaneous people. We want everything now. Aesop’s Fable about The Tortoise and the Hare points out how intentional focus on the goal and a steady movement toward it will win the race.


The constant connection to our electronic devices also contributes to our losing the ability to communicate well. There is nothing wrong with electronic devices. They allow us to connect with more people than ever before. It’s just that it can be hard to convey emotion electronically. We need to be careful to strive for and maintain a balance.

This is the ninth core value that I have written about in more detail. You can read the others here:

 

Honor God in all that I do

Intentional action

Take off the blinders, be more observant

Pay attention to detail

Spend time wisely, there is a limited amount

Never be satisfied with mediocrity

Find and maintain the balance in everything

Move the mountain one shovel full at a time

That only leaves three more to examine more thoroughly. I will communicate about them in more detail in the future so keep following these Weekly Solutions and if you know of anyone that you think would enjoy or benefit from these solutions be sure to share this link with them.

 

Getting an Estimate for a Construction Project Can Be a Big Mistake

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It’s Like Guessing What a Bag of Groceries Costs Without Being Able to See in The Bag

 

 

One of the most frequent questions that I get asked by customers considering a construction project is…what’s it going to cost. Don’t get me wrong this is one of the most important pieces of information needed before moving forward with a project.

The problem with answering this question comes from the lack of information available in the early part of the process. Sure, there are some basic square footage prices that can be incorporated into giving a quick price, but I learned a long time ago that giving an ESTIMATE without having enough information is a recipe for disaster.

When my customers ask me this question, I tell them it is like looking across the room at a brown paper bag full of groceries and telling someone what it cost. Before I can answer that question, I need to know what’s in the bag. It makes a difference if it is paper towels or steaks, how many and how well they were packed.

The same is true for a construction project – what materials are going to be used, how much is going to be used and how well do you want it built? There is a wide variety of products out there and it is important that your contractor asks enough of the right questions to know what and how many ‘groceries are going in the bag’.

Rarely will I give an estimate. Sometimes, depending on the project, I will for a preliminary ballpark figure. It might save both parties the time and trouble of going forward if there isn’t enough of a budget. The level of accuracy with an estimate is minimal at best.

I encourage my customers to let me give them a proposal. Even if they pay for the proposal, it is much less than the cost of the project and a sound investment. When pricing a construction project, the dollars are significant enough that you should know what to expect before you get started and run out of money.

“But don’t begin until you count the cost. For who would begin construction of a building without first calculating the cost to see if there is enough money to finish it? Otherwise, you might complete only the foundation before running out of money, and then everyone would laugh at you. They would say, ‘There’s the person who started that building and couldn’t afford to finish it!’

Luke 14:28-30, NLT

Doing an accurate and detailed proposal takes time and effort. Most contractors are more focused on getting to the money generating construction and neglect the proposal process. I’m convinced that the proposal is as important of an investment for the contractor as it is for the customer.

You can see an example of our proposals here – http://www.timbercreekconstruction.us/Proposal-Estimate_Sample.php.

The number of stories that I have heard of unhappy customers or contractors not getting paid for all the work they did is unnecessary. This problem can be enormously reduced by giving an accurate, agreed upon price in the beginning. That way when the project is finished everyone can be happy.

The Importance of Good Communication

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It Should Be Focused On Helping the Customer Realize THEIR Dream

 

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Over the last few days I have been reminded of how important good communication is. There are two separate instances that have come to my attention that confirm this. One situation is of an individual who had been given a price for a project and then after they were already started doing their part (pouring the concrete) found out the price for the building was more than expected. The second was someone who had a project done with no agreement in writing. Once the project was almost completed there were some quality issues. This left them (both the customer and the contractor) in a place where they felt cheated. The contractor billed for work done and wasn’t getting paid. The customer felt that the work is below standard and couldn’t get the contractor to come back and fix it. As is usually the case there are several extenuating circumstances in both of these situations and both sides had legitimate viewpoints. Both projects could have had less problems if there had been clearer communication in the beginning.

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