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How Your Home Building Experience Can Feel Like the Holidays

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And I Don’t Mean Getting a Stocking Full of Coal

The weather is getting cooler, and Halloween has come and gone. This means the holiday season is upon us. Some people like this time of the year more than others, and I get that.

It’s a little like a home construction project. Different people have had different construction experiences…some good and some not so much. The problem with construction is that there are more bad experiences than good, and it shouldn’t be this way.

A home construction project should be like Christmas.

Each day building up excitement of opening a present on Christmas morning as the project progresses. Or the warm, comfortable feeling of sitting in front of a fire with a blanket, hot chocolate, family and friends after the project is finished.

We know what to expect when getting gifts from friends and family. You should have the same sense of trust and comfort when working with a construction company.

I remember one time when I called a customer to give them the production schedule for their construction project, they were relieved to hear from us. They hadn’t heard from us since we met to sign paperwork and get their first payment a few days earlier.

They were concerned that we had taken their money and weren’t coming back.

We’ve all heard the stories of the “storm chasers” that came through town after a storm. They get money for material and then never come back to do the work.

Or what about the guy that was laid off from ‘his job’? He has a pickup, a hammer, and a skill saw. Heck, he built a deck for his buddies’ cousin.

Oh, and don’t forget the kid that worked for a contractor for a couple of months and got fired because he wouldn’t show up to work. He’s now an ‘experienced contractor’.

I read a study years ago that ranked building contractors below used car salesmen. This is not to say that all used car salesmen are bad, but they have, over the years had a stigma of…shall we say…not being the most honest and trustworthy.

For builders to have been ranked below them was very confusing and a little disturbing. I then realized that I viewed my customers differently than most builders.

For me, my customers aren’t just customers, a project, or a way to earn money. They’re friends. When considering what it costs to have a construction project done…

Having a contractor who’s looking out for your needs and has your back is better than hiring someone who just sees you as a paycheck.

As a customer, it’s important to find a builder that will help you make your construction dreams a reality and has your best interests at heart.

To do this you need to know what to look for, so you can find the right builder for you. Here are six things I would recommend when considering which builder, you should hire. –

  1. Word of mouth – This is the best form of advertising. Find someone that you know and trust that has had a building project done. Ask them who they used and what their experience was like. This will give you a view from someone who is independent of the industry with nothing to gain.
  • References – Don’t be afraid to ask builders for references. This is a variation of ‘word of mouth’ to find references in addition to people that you know. A builder should be able to supply you with 3-5 names of past customers that you can follow up with. If not, you should proceed with extreme caution.
  • Professionalism – The level of professionalism will vary between contractors. There is not one specific style or level of professionalism that should be used in every instance. What you want is to know that this builder takes what they are doing seriously. You should be concerned if you get a hand-written estimate on a napkin.
  • Experience – This comes with time. Not every qualified builder has years and years of experience, but the more years, the more experience. You don’t want to hire that ‘experienced contractor’ I referred to earlier that was fired for not showing up to work.
  • Communication – Even small and simple projects require communication. Of course, the bigger and more complex the project the more important it is to communicate. In today’s world there are all sorts of ways to do this. The specifics of how aren’t as important as the doing it is.
  • Compatibility – This is the bottom line when it comes to determining who to use. Depending on what is important to you, what your focus is for your project. Find a builder that shares those core values. Each one of us is different. Take the time to get informed and find the best fit for you.

Too many times I’ve become aware of construction projects going badly, leaving customers feeling abused and abandoned. I have heard too many people say the worst experience of their life was a construction project.

A construction project should be one of the best experiences of life, not one of the worst.

Walking onto your finished construction project should feel warm and cozy…like coming home for the holidays.

Having the Right Builder Can Help Protect Your Home Investment

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The Question is, How Do You Know If You Have the Right One or Not?

In our last post we discussed how expensive home construction can be and the importance of knowing your builder.

If you’re not careful, building the home of your dreams can become a nightmare.

The number of times I’ve heard people say that building their new home was the worst experience of their life is too many. This is not how construction projects should be remembered.

So, as a construction customer, how can you avoid this from happening to you?

I recommend using the 5-step BUILD process.

This simple system will help you avoid construction catastrophes.

  • Being aware that there are problems when it comes to construction. If you’ve never been involved in a construction project, they can look pretty smooth from the outside. Not so much. Part of the problem is that the professionals that do this every day know this and are prepared for it. Construction customers on the other hand can be surprised when this happens.
  • Understanding what the problems are and what to do about them. If you know about the problems and are prepared it makes the process much easier to handle. There’s nothing quite so upsetting as when you’re expecting one thing and it’s not what you get.
  • Information and Instruction. This step requires some research or guidance from someone who knows construction. This Information includes things like knowing what the processes and procedures of construction are or simply knowing what questions to ask. You can search the internet for the basic information but if you don’t know construction, it can be hard to tell what you can trust and what you can’t. This is where it is helpful to find a trusted professional.  
  • Learning can give the inexperienced construction customer confidence to ask questions of a professional builder. Being Informed and Instructed will help you Learn about the construction process so that you won’t be afraid to ask your builder questions.

A big part of the problem is that most builders either don’t realize customers are intimidated by them or they don’t care.

  • Delivery of the DREAM is the final step of this process. This should be the goal of both the customer and the builder. It’s where all the scary, hard work and time pays off. The customer gets the home of their Dreams and the contractor makes a profit.

To achieve that dream it’s important to have a builder you can trust.

Bridging this gap between construction companies and customers is why here at Solution Building we’ve developed the 5-step BUILD process. This will help construction companies Be aware, Understand, get Information and Learn. Implementing this process pays off for both the customer and the builder when the Dream is Delivered.

This system includes a Business BUILDing Toolbox for Construction Companies full of document templates and instructions for things like:

  • Proposals
  • Contracts
  • Change Orders
  • Payment Applications
  • Profit Comparisons
  • Job Costs
  • Saving Account Transfers
  • OneNote systems and processes

There are also individual and group training courses available as well as custom designing and building of business systems for individual companies.

If you know of a builder or construction company that you think could benefit from this 5-step BUILD system, have them contact us for a free 30-minute construction company consultation.

Things Will Go Much Smoother When the Contractor Knows How to Speak Customer

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The Importance of Learning a Foreign Language When Doing a Construction Project

It’s difficult to understand someone speaking a language you don’t know or understand. Imagine being in a country that speaks a different language and trying to explain something.

This is the same thing that happens with construction customers and contractors.

The contractor says something that the customer doesn’t understand. The customer doesn’t want to appear like they don’t understand so they just nod and go on. This is contractor language…

Most customers don’t speak contractor.

This disconnect can lead to misunderstandings. Misunderstandings can lead to hurt feelings and frustration. The hurt feelings lead to disagreements and impasses.

This is the biggest problem in the construction industry.

I’ve written about the importance of good communication multiple times. On more than one occasion I’ve been asked by customers to help them understand “contractor” they found themselves at an impasse with their contractor.

Every contractor, at some time, has had an unhappy customer. This is almost always due to poor communication and/or a lack of understanding. It may have been some small misunderstanding or might have been major enough to result in being fired or going to court.

Several years ago, a partner and I were meeting with a customer early in the process of building a new home. The customer pointed out that the distance from the electric meter to the house was more than the 50’ allowance, as per the written proposal.

He asked if this was a problem. My partner told him no, it wasn’t a problem. Guess what…

It was a problem.

The problem didn’t surface until later when the customer was billed for the additional 100’. After some research, the communication breakdown was uncovered.

The customer asked, “if it was a problem”. What he really was asking was…”is it going to cost more?”.  

My partner’s response in reality was, “it’s not a problem to dig the additional 100’, but it will cost you more”. This isn’t what was said.

Neither intended nor expected this to be a problem. It was a simple matter of misunderstanding…

A contractor not speaking customer and a customer not speaking contractor.

That was a small thing that was clarified and resolved.

Sometimes they turn into big legal battles than can result in catastrophic outcomes.

Once again, I’ve been called in as a translator. This time it’s by a person having a construction project done by a contractor who doesn’t speak “customer”. This situation is going to be expensive for all parties and involves attorneys.

Situations like this break my heart. I understand why they happen…but they don’t need to. As the professionals in these situations the communication responsibility is the contractors.

Contractors need to learn to speak customer.

This is the reason I developed my proposal system. It’s a way for contractors to speak customer.

If you know someone in the construction industry that would benefit from learning to speak “customer” share this link to the Blueprint for Building a Better Proposal with them.

It’s Really Not That Difficult

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Six Ways to Find the Right Builder for You

When we called a customer to give them production schedule plans for their construction project, they were relieved to hear from us. They hadn’t heard from us since we met to sign paperwork and get their first payment, a few days earlier. They were concerned that we had gotten their money and weren’t coming back.

I read a study once years ago that ranked building contractors below used car salesmen. This is not to say that all used car salesmen are bad, but they have, over the years had a stigma of…shall we say…not being the most honest and trustworthy. For builders to have been ranked below them was very confusing and a little disturbing. I then realized that I viewed customers differently than a lot of builders. For me they aren’t just customers, a project or just a way to earn money. They’re friends. When considering the spending of money to have a construction project done, sometimes a lot of money.

Having a friend who is looking out for you and has your back the best plan?

We’ve all heard the stories of the “storm chasers” that came through town after a storm. They get money for material and then never come back to do the work. What about the guy that was laid off from ‘his job’? He has a pickup, a hammer and a skill saw, heck he can build a deck for his buddies’ cousin. Oh, don’t forget the kid that worked for a contractor for a couple of months and got fired because he wouldn’t show up to work. He’s now an experienced contractor.

As a customer you can find a builder that will help you bring your ideas to life and has your best interests at heart.

To do this you need to know what to look for, so you can find the right builder for you. Here are six things I would recommend when considering which builder, you should hire. –

  1. Word of mouth – This is the best form of advertising. Find someone that you know and trust that has had a building project done. Ask them who they used. What their experience was like. This will give you a view from someone independent of the industry with nothing to gain.
  • References – Don’t be afraid to ask builders for references. This is a good way to find a variation of ‘word of mouth’ and in addition to people that you know. A builder should be able to supply you with 3-5 names of past customers that you can follow up with. If not, you should proceed with extreme caution.
  • Professionalism – The level of professionalism will very between contractors. There is no one specific style or level that should be used in every instance. What you want here is to know that this builder takes what they are doing seriously. You should be concerned if you get a hand-written estimate on a napkin.
  • Experience – This comes with time. Not every qualified builder has years and years of experience, but the more years the more experience. You don’t want to hire that ‘experienced contractor’ I referred to earlier that was fired for not showing up to work.
  • Communication – Even small and simple projects require communication. Of course, the bigger and more complex the project the more important it is to communicate. In today’s world there are all sorts of ways to do this. The specifics of how aren’t as important as the doing it is.
  • Compatibility – This is the bottom line when it comes to determining who to use. Depending on what is important to you, what your focus is for your project. Find a builder that shares those core values. Each and every one of us is different. Take the time to get informed and find the best fit for you.

Too many times I’ve become aware of construction projects going badly, leaving customers feeling abused and abandoned. I have heard too many people say the worst experience of their life was a construction project.

A construction project should be one of the best experiences of life, not one of the worst.

How to Be Sure You Don’t Overlook Something…

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When Gathering Information for A Construction Proposal

 

You or someone you know has experienced a construction project horror story. A dream project that somewhere along the way turned into a nightmare. A communication disconnect that caused the customer and the contractor to be at odds.

 


Why is miscommunication in construction so common?


In the first post of this Blueprint for Building A Better Proposal series, I wrote about this communication problem and that a better proposal is the contractor’s responsibility. Contractors don’t start a construction project with the intention of a misunderstanding…so why is it too often the result?


Most people in the construction trades, learned their specific trade, but were never taught how to do a proposal.


In the second post of the series I explained the parts of the proposal system. In the third, I went through the different steps of the process. 

 


In this post we’ll break down STEP 1 – Gathering Information:


The first information you should gather is WHY. Why does the customer want to do this project? Do they need more space, does something need repaired or replaced, are they looking to make it more usable, or is it just because they want to? Knowing the why early helps determine a clear direction going forward.


Unless the customer has a full set of blueprints and specifications, a site visit should be one of the very first parts of this step. Every individual project is as different as the customer is. Without blueprints, specs or seeing the existing location the chances of giving the customer the project they want, is almost impossible.


Information that needs to be gathered:

  • Project info (customer name, mailing address, project address if different than mailing, phone number, email address, project overview, any other relevant information that you need)
  • Measurements and dimensions, existing and new
  • Building materials, existing and new
  • Pictures of pertinent areas and existing construction
  • Customer’s design ideas and finishes


The important part is to not overlook something.


 

Use whatever way works best for you to gather the info. Early on I used graph paper and a clip board. I continued to go through different processes before getting where I currently am.


After the graph paper I developed a printed Bid Sheet that had a pre-determined list of the different construction tasks that might be needed. Next to each task there was space for writing down a brief description, dimensions, specific notes, drawings, etc. Having a pre-determined list is a great way to minimize the possibility of forgetting something.


Now I use the same basic Bid Sheet on a Microsoft Surface tablet and can either type, write or draw right on the document. This streamlines the process and reduces the chance of something getting overlooked.


Forgetting to include something in the proposal is a sure way to lose money.


There are over one hundred items listed on the Bid Sheet and it still doesn’t cover every possibility. Construction projects vary a lot. Even small projects can include a lot of different pieces. If you leave one of the pieces out, someone’s going to end up unhappy.

 


If you start with a list, you’re less likely to overlook something.


Next week we’ll take the information gathered on the Bid Sheet and turn it into a Scope of Work.

 

 

How to Be Sure You Don’t Overlook Something…

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When Gathering Information for A Construction Proposal

 

You or someone you know has experienced a construction project horror story. A dream project that somewhere along the way turned into a nightmare. A communication disconnect that caused the customer and the contractor to be at odds.

 


Why is miscommunication in construction so common?


In the first post of this Blueprint for Building A Better Proposal series, I wrote about this communication problem and that a better proposal is the contractor’s responsibility. Contractors don’t start a construction project with the intention of a misunderstanding…so why is it too often the result?


Most people in the construction trades, learned their specific trade, but were never taught how to do a proposal.


In the second post of the series I explained the parts of the proposal system. In the third, I went through the different steps of the process. 

 


In this post we’ll break down STEP 1 – Gathering Information:


The first information you should gather is WHY. Why does the customer want to do this project? Do they need more space, does something need repaired or replaced, are they looking to make it more usable, or is it just because they want to? Knowing the why early helps determine a clear direction going forward.


Unless the customer has a full set of blueprints and specifications, a site visit should be one of the very first parts of this step. Every individual project is as different as the customer is. Without blueprints, specs or seeing the existing location the chances of giving the customer the project they want, is almost impossible.


Information that needs to be gathered:

  • Project info (customer name, mailing address, project address if different than mailing, phone number, email address, project overview, any other relevant information that you need)
  • Measurements and dimensions, existing and new
  • Building materials, existing and new
  • Pictures of pertinent areas and existing construction
  • Customer’s design ideas and finishes


The important part is to not overlook something.


 

Use whatever way works best for you to gather the info. Early on I used graph paper and a clip board. I continued to go through different processes before getting where I currently am.


After the graph paper I developed a printed Bid Sheet that had a pre-determined list of the different construction tasks that might be needed. Next to each task there was space for writing down a brief description, dimensions, specific notes, drawings, etc. Having a pre-determined list is a great way to minimize the possibility of forgetting something.


Now I use the same basic Bid Sheet on a Microsoft Surface tablet and can either type, write or draw right on the document. This streamlines the process and reduces the chance of something getting overlooked.


Forgetting to include something in the proposal is a sure way to lose money.


There are over one hundred items listed on the Bid Sheet and it still doesn’t cover every possibility. Construction projects vary a lot. Even small projects can include a lot of different pieces. If you leave one of the pieces out, someone’s going to end up unhappy.

 


If you start with a list, you’re less likely to overlook something.


Next week we’ll take the information gathered on the Bid Sheet and turn it into a Scope of Work.

 

 

The Bulk of The Communication Responsibility Lies on The Contractor

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How To Build A Better Proposal

 

 

Every contractor, at some time, has had an unhappy customer. This is almost always due to poor communication and/or a lack of understanding. It may have been some small misunderstanding or might have been major enough to result in being fired or going to court.


Several years ago, a partner and I were meeting with a customer early in the process of building a new home. The customer pointed out that the distance from the electric meter to the house was more than the 50’ allowance, as per the written proposal.

He asked if this was a problem. My partner told him no, it wasn’t a problem. Guess what…


It was a problem.


The problem didn’t surface until later when the customer was billed for the additional 100’. After some digging, the communication breakdown was uncovered.


The customer asked, “if it was a problem”. What he really was asking was…”is it going to cost more?”.


My partner’s response in reality was, “we can dig the additional 100’, but it will cost you three times as much as the allowance in the proposal”. This isn’t what was said.


Neither individual intended nor expected this to be a problem. It was a simple matter of misunderstanding…a lack of communication.


Communication is, …the exchange of information and the expression of feelings that result in understanding.

 

 

Understanding is the tricky part.

Why is it that contractors don’t communicate clearly through concise written proposals to customers? Here are the four main reasons for this:


First is time – It takes more time to prepare a detailed written proposal. We’re already so busy that we can’t keep up and with the limited time we have, we aren’t going to spend it on preparing a proposal.


Second is comfort – I started this company because I loved to build, plumb, wire, pour concrete, roof, etc., etc. The trade is what I know, and I don’t like doing paperwork, I want to go swing a hammer.


Third is knowledge – It’s hard to know how long something is going to take or how much material is going to cost. If I give the customer an approximate price or even better if I can just get paid for time and material, I know I won’t lose any money.


Fourth is no system – When we started the company, no one ever explained the importance of having a business system in place. A business system is the blueprint for building your business. Detailed proposals are one of the foundational pieces needed to keep it from collapsing.


These are four valid reasons for avoiding doing proposals, but…


The cost of not preparing detailed proposals, is far more expensive.


The customer also has some responsibility in preventing construction projects from falling apart and the high cost of poor communication. This whole construction process is overwhelming to most customers and they need to know what should be included in the communication. 


But the customer isn’t an experienced contractor that does this for a living.


If only there was a process for doing proposals that:

  • Saved time.
  • Could be done by office staff.
  • Didn’t require a four-year degree or twenty years of on the job training.
  • Included all the necessary parts and pieces


What if I told you that there is such a system and you could have it? There is and it’s going to become available in the next few months. Over the next several weeks we are going to breakdown the system, go through the different documents and processes in detail and explain how it works.


Remember that we are the professionals and the bulk of the communication responsibility lies on us.

Is Real Customer Service a Thing of the Past?

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It Doesn’t Have to Be

 

Customer service is a term that has been thrown around a lot. It’s often a marketing slogan rather than a core value. In this fast paced, information overloaded time that we’re living in, it’s easier now than ever to become part of the noise and make unrealistic promises.


Customer service is found in the heart, not the head.


When running a business, it’s easy for our focus to be on the bottom line rather than the customer, not that bottom line isn’t important. Bottom line is head thinking. Heart thinking is about serving the customer’s needs. It’s finding out what the customer’s goals are and helping them achieve them.


We all tend to naturally lean in one direction or the other, heart or head. It’s important for us to be clear which we are and adjust accordingly. Once we acknowledge that we can compensate accordingly.

 


If we’re operating our business well, both heart and head will be in sync.

 

 

The problem with heart thinking is that in an effort to help the customer achieve their dream, we over promise. We create unrealistic expectations and then when they aren’t accomplished there is disappointment. We need to be clear with customers and ourselves on what’s realistic and share that with them honestly.


Customer service is not about telling them what they want to hear. It’s about telling them the truth. It is hard to tell someone things that they don’t want to hear, but that’s better than telling them a lie. This kind of honesty is hard for a people pleaser like me. By wanting to help everybody with everything, ultimately, I do the customer and myself both a disservice.


This past week I encountered both sides of the customer service experience.


First – Our air conditioner at home quit one night this past week. The next morning, I made a few calls to HVAC contractors that I use as subs. The only one that answered his phone said that he was busy until later in the day. Then in a few minutes he called back and said that he could be out within the hour. Once there, he diagnosed the problem, it was going to require a new part that he could order and have the next day. Or if I would go to Wichita and get the part he would come back out and put it on. I did and he did, by 1:00 that afternoon the AC was working. Thanks Jim Finney with Finney Heating & Air for great customer service.


Second – I was meeting with a customer about a project that was going to include some painting. I have done a lot of work with this customer over the years and several of them included painting. While talking about the painting the customer told me they didn’t want “that painter” to do the work. When I asked why, they told me about some issues on some separate painting projects they had used him on. These consisted of using lower quality paint than they thought they were getting, scheduling delays, and lying. They had been working with him on a parent’s home painting project that the start date had drug out over two years. They even said they would have been okay with the timetable if the contractor had just been upfront and honest with them.

 

 


We need to start by being honest with ourselves. Figure out who we are and who our customer should be. We can’t’ be everything to everybody and we shouldn’t try.

 

What Does the Customer’s Piece of The Etiquette Puzzle Look Like?

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You Have A Responsibility in This Process Too

The last two Weekly Solutions have been about the missing pieces of the etiquette puzzle, mostly from a business perspective. Today we are going to look at the customer’s responsibility in this.

The customer’s piece isn’t much different from that of the contractor’s.

Customer etiquette to the contractor:

  • Clear vision of the finished project –

Know what you want. This is less about the specifics and more about what you hope to accomplish with the project. A good contractor will guide you through the process of turning your dream into a reality, but you need to know what that dream is.

  • Clear communication –

All good relationships require input from everyone. This starts with clear communication. Be as clear as possible when you share your vision with your contractor. Find pictures of ideas, designs, finishes, color, etc. that you like and share them with your contractor.

  • Ask questions –

If you don’t understand something about the project, ask. This is part of the communication process. Contractors aren’t mind readers. Because they do this work daily, they forget that the customer doesn’t. This can lead to unspoken assumptions by both parties.

  • Share any specific requests –

If there are things that the contractor needs to be aware of while working on your project, i.e. parking, doors to use, thermostat settings, pet arrangements, etc. let your contractor know.

  • Have the job site ready for work to begin –

Unless the agreement with your contractor includes moving furniture, decorations, etc. you should have this done before the crews show up to start work.


  • Treat the contractor the way you want to be treated –

Just because you hired your contractor to do the work doesn’t mean they are machines or slaves. They are people just like you. Treat them with the respect that they deserve.

 Last week I shared Stefaney Rants’ blog post, Construction Etiquette. In it she points out customer’s etiquette to neighbors.

  • Inform your neighbors of what is being done and when.  Give them a week’s notice (which is realistic since construction schedules are often hard to nail down) in the form of a letter or informing them in person.
  • Let them know what portion of the property/house is having work done so the neighbors can prepare themselves.  They might need to move their outdoor furniture because of traveling sawdust or can’t leave their pets outside with the loud noise from the equipment.
  • Reassure them their parking spots won’t be blocked if possible and their landscaping won’t be trampled.  It’s also a good idea to suggest they park their cars in their garage in case debris flies around.
  • Offer to give them a tour when the construction is completed.  Everyone loves a good before/after reveal!

I’d never thought about this. It makes sense, this is the way that I would like to be treated if I were your neighbor.

As a contractor I hadn’t thought much about the customer’s responsibility in this. I have always approached etiquette as it being my duty. It makes sense that we each approach things from our own point of view. Problems arise when we forget to consider other’s ideas, wishes and dreams.

Christmas Is About Giving, Business Should Be Too

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How Do We Know What to Give Without A List?

Last week I wrote about the coming new year and our excitement about the possibilities and opportunities it will present. This week I’m going to back up just a little (chronologically) to focus on Christmas (considering that it is just a few days away).

Christmas at its very foundation means giving. “God loved the world so much that He gave His only Son, so that everyone who believes in Him would not be lost but have eternal life.” John 3:16, ERV. We’re talking about the ultimate gift. The giving of His child to be mistreated and ultimately killed on a cross. This Holiday is the celebration of that Child’s birth.

“God created humans in His own image. He created them to be like himself.” Genesis 1:27 ERV. If we have been created in His image, then shouldn’t we be willing to give. Isn’t this a part of who we have been put here on earth to be?

What does giving look like in business?

It doesn’t mean we do work for free. It doesn’t mean that if we win the customer loses or the other way around. Business isn’t supposed to be a win-lose arrangement. It can and should be a win-win.

Once again, this last week I met with another couple in the middle of a remodeling project that has taken a bad turn…they had to fire their contractor. What should have been the fulfilling of their dream turned into a nightmare. This was primarily due to a breakdown in communication. As professional builders, or businesses of any kind, this responsibility is ours. This is such a big problem. I have written about it as much or more than any other.

Here are links to some of those “Weekly Solutions”:

So, how do we know what it is that the customer wants? WE ASK THEM

This seems to be a no brainer, but for whatever reason the question doesn’t get asked, not really. The basics get discussed and everybody thinks they know what the outcome is going to be, but some where in the process things go off track. It takes time and effort to dig deep and find the underlying dream. This is critical to the project being a win-win.

It’s like finding out what a child wants for Christmas. Sure, we can go get them a gift and it might be something they like but, the odds aren’t very good. Or, we can have them fill out a Christmas list. If we don’t understand something on the list, we can ask and get some clarity before the process starts or money is spent.

Have the customer fill out a “Christmas List” for their project before moving forward.

To the point of having a list filled out…I need a list filled out to help determine the best direction for Solution Building going forward. I have a lot of ideas, but your input will help me know what would be the most beneficial to helping you build your dreams.

Please share your thoughts, questions, ideas or dreams in the comments below. This will help me know what gifts I can give you.

If you would prefer you can give me your list by taking this short 8 question survey.