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Now I’m Beginning to See What Virtual Construction Consulting Looks Like

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Just Because I Can’t Touch it Doesn’t Mean That I Can’t Help Fix it

It’s amazing what has been made possible with computers, smart phones and the internet. Virtual construction consulting is just one of those things.

The topic of virtual construction consulting came up several months ago when I was talking with a friend, who lives more than a thousand miles away, about his construction project. He and his wife bought some property that belonged to an older lady and the buildings had fallen into disarray. As we talked, I found myself wanting to go help him fix things.

The problem was that thousand-mile commute.

This is when the whole virtual construction consulting thing began to take shape. We began talking through the different things that needed to be done. I shared some of these construction issues in a couple of previous posts. One was what to do when you have a construction problem but don’t know what to do about it. Another was about how to make rafters long enough when you don’t have a “board stretcher”.

Today we’ll discuss a different project.

The problem we’ll be discussing today begins with rotting posts that are supporting (or not) an 8’ overhang.

Here’s the list of issues that we will address.

  • Roof support posts set inground aren’t supporting the roof because they are rotting.
  • Roof sagging due to lack of support because of rotting posts.
  • Header at the roof eave is not adequately attached to the posts or sufficient size to carry roof load.

Roof support posts set inground aren’t supporting the roof because they are rotting at the ground.

To fix this problem, there needs to be adequate concrete support under the bottom of the posts and then you need to fasten them to the concrete with post base brackets that will reduce the likelihood of future rot.

There are a couple of options for this. First is to remove the 4×4 posts, dig a hole outside of the concrete slab, pour new concrete piers and set the posts in brackets on top of the piers. Second would be to move the posts in and set them in post brackets on the existing concrete slab.

Moving the posts in would be the simpler and less expensive of the two options. It would mean no digging, no forming and no pouring of concrete.

The downside to consider is by moving the posts in, there will be more roof extending beyond the support beam.

With the current overhang only about a foot…this won’t be a problem.

Roof sagging due to lack of support because of rotting posts.

This problem will be fixed by moving the posts in and setting them on the concrete slab.

By stretching a string line down the outside bottom corner of the rafters from one end of the roof to the other, there will be a straight line that will be a target when reinstalling the posts.

The roof can be supported temporarily by 2x4s while the posts are being moved and reinstalled.

Header at the roof eave is not adequately attached to the posts or sufficient size to carry roof load.

Currently the header is a single 2×6 nailed to the side of the 4×4 posts and spanning approximately 8’. Code says that a header carrying a roof and spanning 8’ should be twice this big.

The single 2×6 will need to be removed to allow for the moving of the posts. Once the posts have been reinstalled, the salvaged 2×6 can be attached back to the 4×4 posts. Then a second one can be attached to the first. After both are in place and nailed together, carriage bolts can be installed through both 2x6s and bolted to the 4×4 posts.

An additional action that can be taken to assist in strengthening the roof is the removing of the 1×6 fascia board and installing a 2×6 in its place. This will help carry the roof load by distributing the load between the rafters.


This is today’s virtual construction consulting.

There are more in-depth instructions that we could go into, but to keep this post from becoming too long, we’ll stop here.

If you or someone you know has some construction questions that a virtual construction consultation might be able to give you some “support” with, leave a comment below.

I Know That I Have a Construction Problem…Now What Do I Do?

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Just Knowing That There’s a Problem is More Than Half the Battle

As we go through the daily actions of living our lives, we become oblivious to things on the periphery. This is especially true of things outside of our expertise. This lack of awareness includes things like construction if you’re not actively involved in the building industry.

When there is a situation that catches the attention of someone who is not a construction professional, it begs the question of…what do I do?

If you know someone who is in construction, you could ask them. But what if you don’t know anyone or don’t trust the ones you do know?

This is where virtual construction consulting comes in.

We discussed virtual construction consulting previously. Today we’re going to actually do some consulting.

The question:

There’s a gap between the tops of some of the rafters and the ridge. Some have short boards fastened to the sides of the rafters sitting on top of the ridge. Some have hurricane clips attached to the rafter and ridge “supporting” the rafter.

This doesn’t look right. Should it be like this?

NO IT SHOULDN’T!

This is an example of – whoever built this did not know how to construct things properly.

The problem:

In construction everything needs to be supported to transfer the weight of the building to the ground. You can’t just put a board up in the air and let go expecting it to stay. Gravity will win.

According to the residential building code, rafters should not be more than 1 ½” offset from each other on the ridge beam. The rafters should be fastened to the side of the ridge beam. The ridge beam should not be less in height than the cut end of the rafter.

Without getting off into the weeds of engineering, just know this…

The rafters are supporting the ridge, not the other way around.

The question:

What is the most cost-effective way to fix this problem?

There are several ways that this could be fixed, but the primary point is cost-effective. Without going through all the scenarios here today, let’s focus on my recommendation.

The goal is to get the rafters attached to the side of the ridge.

The answer:

To do this, it will require disconnecting the rafters from the ridge beam, cutting the rafters to the correct angle to fit against the side of the ridge beam and then lowering the rafters down to align the top of the rafters with the top of the ridge beam.

Before starting it must be determined if the existing rafters are long enough to be cut at an angle and still reach the side of the ridge beam?

This will be determined by measuring from the bottom end of the rafter to the top corner of the ridge beam. This will be the length needed. Then measure from the bottom end of the rafter to the top end of the rafter. If there is enough length to make this cut, then this will work.

Once the length question has been affirmatively answered then the actual work can proceed.

Starting at one end, put some temporary support under a section of rafters. Disconnect the rafters from the ridge board, then begin lowering the rafters one by one to align with the top of the ridge beam.

Once you’ve done this, the rafter can be attached to the ridge beam by nailing at an angle through the end of the rafter on both sides into the ridge beam. Or the rafters can be fastened to the ridge beam with rafter hangers.

Continue this process from one end of the building to the other, doing rafters on both sides of the ridge beam as you go. This is critical because you need to keep equal pressure on both sides of the ridge beam to keep it centered in the building.

If there is siding on the gables, it will need to be removed so that it can be recut to match the new roof slope.

With the information I have, this appears to be the most economical way to fix this problem.

Knowing that there was a problem was the first half of the battle.

The second half is the physical fixing part. Now it’s up to you to put your tool belt on and go to work or hire a qualified contractor. Either way you now have some written instructions for this project.

What If You Want to Do a Construction Project but Don’t Know Where to Start?

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That’s Where the Right Qualified Virtual Consultant Can Help

We all have our areas of expertise. One of mine is construction processes and systems.

These are a couple of things missing from most DIY construction programs on TV as well as many of the “do it yourself” internet videos. They can be helpful, but typically they oversimplify things and normally only give you a small snippet of the big picture of a construction project.

As a construction professional that has been doing this for forty years, trust me, there’s a lot more to it than a sixty-minute TV program or a five-minute video.

When I meet with a customer, I instinctively know what questions need to be asked and answered.

It’s different if you’re not a contractor and this is where a lot of problems with construction projects begin. Either from a “do it yourself” construction customer or when hiring someone who isn’t qualified.

The overwhelm starts and it often leads to corner cutting, things being done in the wrong order or completely left out.

Here’s some of the information that I gather early in the process –

            Measurements and dimensions, existing and new

            Building materials, existing and new

            Pictures of existing construction and pertinent areas involved in the new

            Design ideas, products and finishes to be used

The information gathered early in the process is important to the project moving forward as smoothly and economically as possible.

Asking and answering the right questions early in the process is critical to a successful project. Once you’ve determined what your dream project is, it needs to be broken down into categories. Then these categories should be divided further into smaller tasks.

Imagine a construction project as a giant puzzle with hundreds of thousands of pieces. These pieces need to be put together in the right place and in the right order. It’s hard when you don’t know what that is.

A qualified virtual consultant can help you put the right pieces in the right place.

I developed a list of categories and tasks that I use when doing a construction proposal so that I don’t overlook things. This “Bid Sheet” is where I gather the information that pertains to each specific task.

Here’s a small excerpt from my bid sheet template –

These are just three of the 17 categories of the construction process.

The next issue for the “do it yourself” construction customer is…what do all these tasks mean? What is included in them?

These questions prompted me to begin developing just such a list.

Here is a matching excerpt from it –

Once I have this explanation page finished, I will make a link available at the Solution Building web site.

This explanation page will be a good tool for a “do it yourself” construction customer, someone hiring a professional or as a helpful referral when talking with a qualified virtual consultant.

Virtual Construction Consulting…What’s That Even Going to Look Like?

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Pretty Much the Same as In Person, Except For the “In Person” Part

Virtual construction consulting…that’s an interesting idea. What is virtual construction consulting anyway?

Let’s start with construction. What is construction? Construction is the act or process of constructing. The art, trade or work of building. Construction is a pretty straight forward concept. Most of us are familiar with construction.

Construction is where I’ve spent most of the last 40 years. During that time, I’ve accumulated a substantial amount of experience and expertise.

Consulting…giving expert advice to people, or other professionals in a specific business or trade. This is a term that gets used a lot without giving it much real thought. The key to this is the word EXPERT.

Giving expert advice is something that I’ve been doing for my construction customers for years without realizing that’s what I was doing. This happens naturally. I find out what the customer’s construction desires are and share my expertise to help them achieve their construction dreams.

Virtual is a word that is currently used a lot. There are multiple definitions for this word, but generally at the present, it refers to digital media, computers and emulating the function of another system or device.

Virtual technology allows us to communicate, connect and interact with people around the world.

Virtual construction consulting removes the opportunity for “on site” instinct that comes from years of experience. For me it shows up without me even realizing that it’s happening.

The problem with virtual is not getting the “in person” feel for the project.

With “in person” consulting there is a limited number of people that can be helped due to distance.

This limit to the number of people I can help is what prompted me to consider doing construction consulting virtually. The question then is…what is it going to look like?

The biggest “virtual” hurdle to overcome is the 3rd party gathering of information. The not being able to get the in person feel.

Like any other problem we encounter there is a solution. It may take some out of the box thinking but it can be done.  

I’m currently working with a long-distance friend to provide construction consulting virtually.

We will continue to share the ups and downs of the process as we develop this virtual construction consulting service.

An “Out of the Box” Solution to Get Your Construction Projects Done

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Finding the Right Contractor for the Project Can Be a Problem

This is a construction industry issue…and it shouldn’t be.

We’ve all heard horror stories where someone either couldn’t find a contractor or hired one that later they wished they hadn’t.

I’m currently discussing this with someone in the middle of one of these situations.

After recently buying a home, they found a soft spot in the floor next to an exterior wall. With some further investigation they discovered some moisture damage that includes subfloor, floor joist and exterior wall problems. Some of the issues are structural.

The first hurdle was, having recently moved to a new location, they didn’t know anyone. They began looking for contractors, finally finding a few. After contacting them, only a couple came to look at the project. Of those who did, one never followed back up and the other said they wouldn’t do the structural work.

They had reservations about these contractors. It didn’t help that they had previously had issues with a painting contractor on a different house.

If this water damage is not fixed it’s going to lead to more significant problems in the future. Finding himself in this spot, the homeowner began to consider doing the work himself. He has done some small construction projects previously, but it didn’t take him long to realize this one was more than he could do.

Not knowing what else to do he contacted me.

Theses homeowners used to live closer and knew me through a family member. The first question was, would I come the 2+ hours to do the work?

We’ve done work further away than this before, but they were bigger projects. 

My biggest concern was finding qualified sub-contractors willing to go that far for a project of this size. It will be harder with everyone currently being so busy here close to home.

I felt his pain and really wanted to help him!

It’s a problem to find qualified construction contractors, especially in sparsely populated areas. There are too many people who call themselves contractors, but really are just a guy with a hammer.

Having run into this problem numerous times throughout my career, I have given a lot of thought to possible solutions to this problem.

One of the options that continually came up in these situations is long distance construction consulting.

What exactly would this long-distance construction consulting consist of?

This is the real question, isn’t it?

The customer’s issues come down a lack of construction experience and include things like –

  • Questions to ask the contractors
  • Communication to expect from contractors
  • Construction processes, standards and codes

What if there was a way for construction customers to have an experienced contractor in their corner? Someone to explain the process and support them through the process.

I’m working on this as an option for this customer. Providing the support and insight needed to get their repairs done. Giving them the comfort of a professional they trust that has their back through this process.

This service would include –

  • Me going to the job site and evaluating the project
  • Preparing a scope of work that could then be presented to less experienced contractors, giving them the expectations for the work to be performed.
  • Preparing a budget for the customer so they would have a price to compare to prices from contractors
  • Me reviewing pictures and reports from the customer as the onsite manager

This would be similar to what a general contractor would provide with the exception of actual construction work.

Now I’m going to get to work on figuring out what this service will cost them and preparing a proposal for it.

I will let you know how this construction customer consulting goes as we move forward.

Giving Work Away for Free Doesn’t Sound Like a Very Good Plan

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The Benefit to Me is More Than Dollars and Cents

There’s a learning curve that goes with expanding my business from construction to include coaching and consulting.

After all, a coaching/consulting business isn’t the same as a construction business…or is it?

Several years ago, it occurred to me that most construction companies that I worked with knew how to build a building…but not a business. This became apparent when they would continually ask me how I did this or where I learned that. Or worse case when a construction company and customer ended up in court because something hadn’t gone as expected.

Then it happened, I got a wakeup call and realized that I needed to share this knowledge and experience with other construction companies and customers.

The problem is I’ve never been very good at teaching. It was always easier for me to just do it myself. Even though I didn’t realize it at the time, this is a pretty selfish attitude.

So, if I’m not naturally a teacher, how do I get these systems into the hands of the people who need them?

This is when I developed a downloadable proposal system, available online. It was complete with instructions for how to use it, templates, examples and a database. And what happened next…crickets.

What’s the deal? There’s definitely a need for better business systems in the construction industry. So, why aren’t people buying this inexpensive proposal system and taking control of their businesses?

Recently I have been in communication with a construction company that has shown interest in the proposal system. We’ve met a few times and discussed the system. I even did an example proposal of a project they are getting ready to start (at no cost) to compare to their system.

During our most recent meeting we discussed how my system could work for them. He asked some questions about some concerns he had.

If my system works so well for me, why wouldn’t it work the same for every other construction company out there?

That’s when I had an aha moment. It’s because they aren’t me.

So, I need to rethink this whole thing. Rather than me focusing on selling my system and teaching it others, I need to find out what they need and build them a system that works for them specifically.

I need to approach this more like doing a construction project. I wouldn’t build the same house for every customer. They’re all different. They have different needs and wants. Once I figure out what those are, I can build them the project of their dreams.

This is how I need to approach the coaching and consulting for construction companies. I need to find out what they need and build it for them.

This new thinking is going to require me to do some work in the beginning at no charge so that I can learn how to do this. Giving away work doesn’t sound like a very good plan…

But I think the long-term benefits to both me and them will be worth it in the end.

What Are the Benefits to Using a Coach or Consultant in Business?

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Not Nearly as Much If It Doesn’t Include Accountability as Part of the Process

Let’s start by answering the question, what is a coach or consultant?

That’s a really good question. If you ask five different people, I will bet you will get five different answers. As I’ve been working to help construction companies do better proposals with my proposal system, I’ve been asking myself this question.

So, what is the difference between a coach and consultant?

According to Wikipedia, coaching is a form of development in which an experienced person, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance. Coaches use a range of communication skills to help clients shift their perspectives and thereby discover different approaches to achieve their goals.

A consultant, on the other hand, is a professional who provides advice and further purposeful activities in an area of specialization. Someone who advises on “how to modify, proceed in, or streamline a given process within a specific field. A consultant should be able to correctly diagnose and effectively transform a problem and apply information, resources and processes to create a workable and usable solution.

I see coaching as more teaching, training and implementing. It can include consulting, or it could be the next step after. It is more reliant on understanding the subject being coached.

I see a consultant as someone who evaluates a company’s processes and systems, assesses them, and offers ways to improve or new to replace the existing. Consulting is a valuable procedure, but a little more distant and less connected than coaching.

The biggest issue with either is the lack of follow through on the part of the receiver.

Around thirty years ago when I was in a business partnership, we had the construction thing figured out. We knew how to build. What we were struggling with was the business side of things.

After some discussion, we hired a consulting company…and it wasn’t cheap. It cost us $20,000 and in the early 90s for a small company, that was a lot of money. I could have bought a new truck.

They reviewed our business extensively and gave us a lot of new processes and procedures. It was great. The problem was that after the new wore off…we quit using them.

I’ve seen this happen over and over, both with company’s and individuals. We pay for some new training or program, and then gradually slide back into the old routines that we were trying to get away from.

The problem is a lack of accountability.

This is a bigger problem than just with business systems and training. It permeates our society. We want to do better, but what happens if we don’t…nothing. Sure, we may be disappointed, but that only hurts for a little bit and eventually becomes the norm.

How can we be more accountable?

How to Decide If You Should Do Your Construction Project Yourself

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Consider These 4 Points Before You Decide

I met with a customer recently about finishing a project that had been started eight years ago…it’s still not done. They haven’t even been able to live there this entire time. Yes, it was an extensive project…for that matter it still is.

They did most of the work themselves. The question is…

Were the monetary savings worth the cost of time?

As a builder, I’ve never been a big fan of DIY (Do It Yourself). The TV programs have whole projects done in 30-60 minutes. This is misleading, not to mention downright impossible.

Don’t get me wrong, the satisfaction that comes from doing a repair, changing a light switch or faucet, installing a window, building a deck or even remodeling a complete room can be extremely rewarding. The thing is…

You better know what you are getting into before you start.

Here are some things to consider before you decide:

  • Reasons for hiring a professional –

You need to consider what your skill level is and what the parameters of the project are, before tearing into it. Depending on the specific project there are a lot of things to be aware of.

Even something as simple as painting a wall can be more complicated than many people realize. If your project is going to involve things that are structural; for example, cutting an opening in a wall or building a deck, you certainly need to understand what is involved. Not knowing how to do something like this can lead to big problems.

  • Benefits of hiring a professional –

Time is a precious commodity. If you are like me, I am never able to get everything done that I want to. So, when I find someone that I can trust, who I have determined has the desire and skills to do the thing that I need done, it makes sense to pay them to do it? This allows me to be able to do something else that I am better suited for or maybe would just prefer doing.

Growing up on a farm was very “Do It Yourself. I learned how to do a lot of different things. We just didn’t hire much of anything done. Learning like this took years and lots of trial and error. I didn’t just watch a 30-minute TV program or go online to learn it.

I am sure that I could make a car given enough time and money, but doesn’t it make more sense to buy one made by professionals.

  • Reasons for not hiring a professional –

The key here is defining ‘professional’. If you’re considering hiring someone then you need to do some research. There are a lot of people out there that seem to be qualified and aren’t. If you hire someone that isn’t then the outcome might not be much different than doing it yourself.

Maybe you have the time and desire to learn something new. This is a great reason for doing the project yourself. Just be careful to not get in too far over your head. Be clear on what it’s going to take to do this.

You can save money by not paying somebody else. Just be aware that there is a lot to a project beyond the actual constructing. There will, or at least should be, time spent in researching, planning, shopping, buying, exchanging, returning, redoing and cleaning.

It is good to be physically active. Depending on your normal routine construction can be a great way to exercise.

  • Another option – Hiring a consultant.

If you really want to do your own home project, but need some help with knowing how, what, when and where. You might consider finding an experienced professional to guide you through the process. Finding the right person for this can be as tricky as anything. Just realize the value of knowledge and the benefit that it can have.

If you have questions about a construction project or know someone who does, contact us in the chat below.

It comes down to priorities. You can choose where to spend your time and money, what’s the best use of either? Saving money by spending time seems like a good plan… but is it really, if eight years later it still isn’t finished.

With over 35 years of construction experience I have determined that getting help is a good plan. I can’t do everything myself…as much as I would like to. That’s why I share the load with others.

Once you have determined that you have the ability (knowledge, time, money, and physical strength) to do your project, then by all means, go for it.

There’s nothing much more rewarding than stepping back and looking at something you built with your own hands.

Based on and revised from To Hire or Not to Hire, that is the Question, published Aug. 12, 2016

How to Make Wise Business Decisions

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Having a DeLorean Time Machine Would be Helpful

I’ve been fighting more dragons than normal over the last few weeks. When speaking of dragons, I’m referring to the business difficulties and struggles that seem to come in herds or clans. (This is one name for a group of dragons)

Throughout my years of being in construction I have witnessed the gap between construction companies and customers. To narrow this gap construction companies need better business systems and customers need to have the process explained.

Narrowing this gap is the reason for Solution Building.

This onslaught of dragons is the culmination of the Timber Creek Construction production workload and trying to find time to build the business in coaching and consulting. This sense of overload has pushed me to consider what things on the long list should be given the priority spot.

As I have discussed this topic with different people one of the questions that continued to come up was…How important are your blog posts, currently, to moving things toward the goal? That is the question.

How important are these posts to you subscribers?

So –

If you read this post clear through, let me know in the comments below.

If you like getting these posts weekly, let me know in the comments below.

If there are things you like or dislike about my writing, subjects or post schedule, let me know in the comment below.

Focus is Hard When There’s No Revenue

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How to Determine When to Stop or Keep Going

What the heck am I supposed to be doing? Should I quit spending time trying to develop a coaching/consulting business? When there’s no revenue generated from it, the time spent working on it, takes time away from the current revenue generating construction.

I knew from researching, that it would take some time to develop this new business. I’ve been posting a weekly solution every week for almost four and a half years, that’s over 230 posts. During that time, I have attracted less than forty subscribers. Not to mention there is almost no interaction with the few subscribers that I have.

This raises questions. Is the content relative to our target audience? Maybe the low connection is a lack of writing ability? I started as a builder after all. Maybe it’s just a matter of how busy and overwhelmed everyone is? Maybe this isn’t the best format to reach them?

Uncertainty results in inaction.

I’ve always been a cautious person. I tend to overthink and analyze things to death. This process often leads to slow or no action. As I have considered whether to continue with the coaching/consulting, I’ve come to some conclusion. This was reached in part thanks to my wonderful Kingdom Builders Mastermind group and Andy Andrews book, The Travelers Gift, The Seven Decisions for Personal Success.

I include these seven decisions as part of my daily routine. After reviewing the input from the mastermind group, I realized these Seven Decisions paralleled the groups input and what I already knew.

Here are those Seven Decisions and how they pertain to this decision:

The Responsible Decision –

My success or failure is up to me. Where I am is no one’s fault but mine. Where I end up is no one’s fault but mine. I have control over what I will do and how I will move forward. My past cannot be changed. My future is my responsibility. The buck stops here.

The Certain Decision –

This is a tough one for me. I have spent too much time second guessing myself. My lack of certainty makes moving forward hard. How do I know if this is the right thing to do? I know this, because God has given me the knowledge of the need, the skills and experience to help others find solutions and a passionate heart for this task. I have a decided heart.

The Compassionate Decision –

Forgiveness has never been much of a problem for me, as it relates to others. I forgive easily which often results in people taking advantage of me. Where forgiveness is an issue…is forgiving myself. I get stuck in the rut of replaying all my mistakes, failures or lack of achievements. I can’t let my past dictate my future. I will greet each day with a forgiving spirt. I will forgive myself.

The Guided Decision –

When wondering what to do I seek direction from God and His Word, my friends and family, books, podcasts, blogs, etc. I’m constantly searching for wisdom. Too much of the time I’m seeking wisdom and not putting it into action. I’m looking forward to honest feedback from the mastermind group. I will seek wisdom.

The Joyful Decision –

My attitude is a choice. How I respond or react to a situation is a choice. These choices affect my outlook. I can approach things with a discouraged, depressed, ungrateful heart. Or I can remind myself how fortunate and blessed I am to have been given the insight and skills needed to lead others in way to build better businesses, construction projects and lives. I will choose to be happy.

The Active Decision –

Action is out of character for me. Concern that something done wrong will cause problems, leads to inaction. This inaction leads to nothing being done. Nothing being done helps no one. God is waiting for me to do something. Slow decisions lead to failure. Fear of failure keeps me from action. Just because a decision is made doesn’t mean it’s permanent. Failure only exists for the person who quits. I will not quit. I am a person of action.

The Persistent Decision –

Not quitting or giving up is the cornerstone to these decisions. It is the one decision, if removed, causes the whole thing to crumble. Many times, I’m tempted to quit. By persisting, my outcome, my success, is assured. In Jeremiah, God says, “I have good plans for you, not plans to hurt you. I will give you hope and a good future.” Failure only happens if I quit…I will not quit. I will persist without exception.

After running my coaching/consulting question through the filter of these Seven Decisions, I’ve determined that I will keep going.

What exactly this will turn out to be, remains to be seen. I want to know now, exactly what it’s is going to be, down to the smallest detail. I need to shift my focus from so far out, to the first next step. Writing this week’s solution is that first next step. We’ll give some thought to how to reach out to those who would benefit from our help in finding their solutions and take the first next step.