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How To Prevent Your Construction Project From Falling Apart

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Emphasis on, “The Project”, Not the Construction

 

 

You or someone you know has had a construction project, ‘not go as planned’.

 


To get it back on track may have just required a little clarification or…it may have ended up in court. Clarity of the project up front is the most important and most overlooked part.

 


I’ve heard people say the worst experience of their life was a construction project gone bad. It doesn’t have to be this way!


This problem can, and should, be addressed before any actual construction begins. The underlying issue with any disagreement is, different people seeing things differently. A good contractor’s job is to sort through these differences and develop a clear picture of the project scope, design, schedule and price.


Most construction projects fall apart for one of these reasons:


• Misunderstandings due to poor or no communication
• Blindsided by cost overruns or hidden costs
• Completed project wasn’t what you wanted or expected
• Not understanding construction terminology
• Poor quality
• Cluttered and unorganized job site
• Left hanging part way through an unfinished project
• Lack of scheduling or poor time management

 

The number one foundational problem between customer and contractor is –


LACK OF or POOR COMMUNICATION.


The first four…half of the list, are communication related. Good communication takes time and effort. Time and effort translate into additional cost. Additional cost means your project’s price is higher. Price is important and often leads to choosing a lower bid. Full circle back to the importance of communication. If you are aware of the differences and are presented a clear plan, you can make the best decision for you and your project.


The next two on the list have to do with trade skills and a LACK of QUALITY WORKMANSHIP. The level of craftmanship expected has been decreasing for years. I believe this is the result of importance placed on price rather than quality.


The last two focus on the LACK of HONESTY AND INTEGRITY. This is another place where the bar has been lowered and needs to be raised back up. Contractors need to say what they do and do what they say.

 


This entire list of issues can be remedied with attention given to these three overarching areas –


Better Communication
Quality Workmanship
Honesty & Integrity

 

 

Next week’s solution will focus on the number one reason construction projects fall apart – LACK OF or POOR COMMUNICATION. We will look at things you should know and expect from your contractor before any construction begins and throughout the project

 

Share your worst construction experiences in the comments below.

Rome Wasn’t Built in A Day and Neither Is A Colossal Website

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A Website Isn’t as Important as Rome, But Pretty Close

 

 

We’re in the process of rebuilding our Timber Creek Construction web site to freshen it up and provide a clearer and more informative message. Whether building Rome or a website, both are big projects. I thought it would be good to share –


The reasons behind the rebuild


A sneak peek at what’s coming

 

Why does anyone even bother having a website anyway?


According to How Stuff Works, “A website lends an air of credibility – it lets people know that you’re serious and ready to do business. It’s a guaranteed sales booster and a whole lot less expensive than buying ads.” So, if you’re in business and you want to connect with someone who might need your product or service, having a website is a good thing.


Okay, but we already have a website, why do we need to rebuild it?


 

 

That’s a good question and one that I asked myself. What’s wrong with the site we have? It’s not that old. We built it when we started Timber Creek Construction…in…2003. Okay, so that’s a little longer ago than I thought. It was cutting edge then but now…not so much. It took someone on the outside to bring this to my attention.

 


We need to clarify our message.


There is a whole list of issues that customers typically have with building contractors, almost all of them come down to one thing – poor communication. Good communication takes two, but in a business to customer relationship the majority of this responsibility lies on the contractor. Clearer, better communication is one of the main things that we hope to accomplish with the new website.


One way to improve the communication is to improve contractor’s business systems. Most small construction companies knew how to do their trade when they started their business but didn’t have any idea how to manage the operational part of their company.


As I looked closer at the Timber Creek website, I discovered that both Timber Creek Construction and Solution Building’s messages at the foundation were the same. In both cases we help people find solutions for building their dreams, whether that’s constructing a building or an operating system to run a more effective business.


Helping small businesses develop and implement business systems and informing and educating the customer is the purpose for Solution Building.

 


Let us know about any issues or problems that you’ve have with construction projects or operating your business in the comments below.


We will be sharing progress updates and more details of both Timber Creek Construction and Solution Building in future posts.

What Are the Benefits to Having A Porch?

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How Adding a Porch to Your Home Can Change Everything

When talking about houses one of the things that is discussed with pride or envy is a porch. Porches will make all the difference to how your home feels before ever stepping foot inside. You’ve probably heard it said that you only have one chance to make a good first impression. This is true for your home as well.

A porch done right can make a great first impression.

Timber Creek Construction is in the pre-construction stages of building a front porch on Will and Ivy Tatum’s new home. They are currently in the process of getting a home set in the country on some family property. The family connection and history lend itself to making the home special. The porch on this home will do just that.

Factory built homes have come a long way from the early days of single wide trailer houses when they weren’t much more than a camping trailer with skirting. I don’t know but having a trailer tongue sticking out on one end and a license plate on the other, just doesn’t feel very long term.

Tatum’s purchased their new Commodore modular home from Shocker Homes east of Wichita in Augusta, Kansas. It is a structurally sound wood framed home bolted to a concrete foundation. (No trailer tongue sticking out on this house.) LG Pike Construction in Arkansas City, Kansas set the home on the foundation with a crane. This process alone was impressive. (Follow this link to see some video.)

Porches vary depending on geographic location, architectural design and purpose. According to Dictionary.com, a porch is, “an exterior appendage to a building, forming a covered approach or vestibule to a doorway.”.

A porch without a roof is not a porch.

A wood structure with spaced flooring is a deck. A concrete slab without a roof is a patio. A raised uncovered concrete area at a doorway is a stoop. All of these serve a purpose, but none of them can offer what a porch can.

The roof portion is what makes all the difference. It’s the part that adds the real value.

Here are a few of the benefits to a porch:

  • Additional protection from the elements (sun, wind, rain)
  • A protected and shaded place to enjoy a cup of coffee, read a book, entertain guests or simply take a nap.
  • Protection from bugs if it is screened
  • Improves appearance of the home’s exterior
  • Increases the value of your home

One of the reasons decks or patios are done rather than porches is the cost. There’s no question that the addition of the roof will increase the cost substantially. Like any construction project that is undertaken, the more that is done, the more that it will cost.

The question…Is it worth it?

Watch the difference that this porch will make to Tatum’s home. Once you see the finished project, I think you and they will both agree.

It was definitely worth it.

Keep watching to see the difference a porch can make.

If you have questions about this project or others contact us in the comments section below.

The Next Chapter in “The Saga of the Grain-Bin Home”

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The Hero and Her Guide Are Defeating the Evil Budget Monster

As the voyage continues, Hannah and Mark trek forward on their journey toward the allusive ‘Grain-Bin Home’. An expedition like this is not for the faint of heart. It requires the passionate desire of a hero and the experience and knowledge of a trusted guide.

This story began a year ago with the idea of building a small home by repurposing a couple of used grain bins. The two steel bins would be connected by framed wood construction. This idea was dreamt about, discussed, thought about, revised, discussed some more and over the next several months, the preliminary plan emerged.

The collaboration of the hero and the guide in developing a plan before starting on an adventure like this is critically important to achieving a positive outcome. This planning stage is often as long or longer than the building portion. Turning a dream into a reality is the hardest part of the quest. It’s also the most exciting. It is the part where the imagining turns into the doing.

We prepared a proposal based on the preliminary plans. The dollar amount was more than Hannah wanted to spend. So, we went through a list of things that could be changed or removed to get the project closer to the target figure. This included things like radiant floor heating, Pella Designer Series windows with blinds between the glass, and a pass-through indoor/outdoor fireplace.

As we worked on these revisions, Hannah on the drawing and me on the proposal we were presented with some benefits of having an experience guide and the connections that come with them.

First, I became aware of some tongue and grove V-jointed 1×6 pine that a painter had, which had been stained the wrong color for one of his projects. There was enough of it to do the interior wall that we are planning to put stained wood on. It was offered to us at the cost of the wood…we bought it.

Next, I received a communication from my Pella representatives, that Pella Products of Kansas was going to have a “Contractor Garage Sale”. This was to reduce the number of unclaimed, mis-ordered or slightly damaged items taking up space in their warehouse. Hannah and I went to this sale. With some ‘on the spot’ creative solutions we made some idea adjustments and were able to get all the windows and one of the doors needed. This was a price reduction for the customer of over $23,000 from the original proposal. We will spend a portion of that savings on painting the windows so they will all be the same color.

We are on the cusp of transitioning to the doing.

Hannah is finalizing the design changes created by the earlier price reduction list and the windows and door that were purchased. At the same time, I’m finalizing the figures as per those things as well. In the next few weeks Hannah will securing the money needed, and we will be starting on this adventure.

Keep watching for the next chapter in “Saga of the Grain-Bin Home” and share it with others you think might enjoy this story.

A Missing Piece of The Puzzle

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What Ever Happened to Contractor Etiquette?

Last week I wrote about etiquette after a friend had a plumber spit tobacco juice in her sink while they were talking. The lack of professional conduct (especially in the building industry) baffles me. As I have been considering this topic it’s become apparent to me that this piece of the professional puzzle is missing and needs to be found.

Where has this important piece of the business relationship puzzle gone?

It’s easy to find, but hard to put in place. This puzzle piece is right here in each of us. The problem is the unawareness that it’s even missing. We’ve become so busy in this fast paced, need to get things done life, that we’ve become self-centered. Not necessarily in an intentional knocking people out of my way selfishness. Its more production focused rather than people focused. As I think back on situations that I’ve witness or heard of, it is apparent that this problem needs attention. Whether it’s –

  • Standing in a customer’s upholstered chair using it for a ladder
  • Leaving an electric circuit turned off over a weekend which had a customer’s freezer plugged in to it
  • Laying down after lunch and taking a nap on a customer’s couch
  • Throwing food trash in the void behind a stone veneer and leaving it or
  • Spitting tobacco juice in a sink

As professionals it is up to us to do something about this.

So, what are we going to do?

The first thing is to be aware of the problem. If we ignore it, it won’t go away, it will continue to get worse. This means that we need to hold each other accountable for our actions. As professionals, if we see something unacceptable being done, we need to call each other out with respect and in private. This isn’t about public humiliation. It’s about raising the bar. The difficult thing is my acceptable behavior and yours may be different. That’s why we need to find a reasonable standard.

Here’s a good place to start –

GOLDEN RULES FOR CONSTRUCTION CONTRACTORS

  1. If you open it, close it.
  2. If you turn it on, turn it off.
  3. If you unlock it, lock it up.
  4. If you break it, admit it.
  5. If you can’t fix it, call in someone who can.
  6. If you borrow it, return it.
  7. If you value it, take care of it.
  8. If you make a mess clean it up.
  9. If you move it, put it back.
  10. If it belongs to someone else and you want to use it, get permission.
  11. If you don’t know how to operate it, leave it alone.
  12. If it’s none of your business, stay out of it.
  13. If it will brighten someone’s day, say it.
  14. If it will tarnish someone’s reputation, keep it to yourself.

Okay…so these are the same as the Golden Rules for Living in last week’s post. If they make sense for life, they make sense for business.

In my research I came across a Construction Etiquette blog post by Stefaney Rants. She points out some specific etiquette for the contractor to the customer.

  • Return calls, send contracts in advance, sign papers in a timely manner.
  • Be on time!  If you are going to be late, call the home owner.
  • Keep the job site “clean”.  Have the crew pick up their lunch trash and water bottles.  Ask the home owner for recycling bins.  Dust will be expected, but use a plastic tarp if possible to contain the dust and/or clean some areas if it gets out of hand, like on the home owners grill for example.
  • Be aware of landscaping.  Don’t park on flower beds or other plants.
  • If something breaks, let the home owner know!  You want to keep a good reputation and the home owner will definitely tell their friends about your work.

She also lists some etiquette for the customer to the contractor. Next week we will approach this missing puzzle piece from that perspective.

Contractors – start working on your business relationships – the BAR IS BEING RAISED.

What Does It Take to Be A Builder?

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There’s So Much More to This Building Thing Than Just Construction

I regularly go back through my life plans, especially at this time of the year, reviewing and revising them as needed to build the best life. Just like a construction project needs reviewed and revised in different phases of the project. Whether a building or a life, this process shouldn’t stop once the initial construction is complete. It is an on-going process until the end.

It is amazing to me the correlations between building a business, a life or doing construction. Building terminology is used everywhere. As a part of my life plan review, I was going back through some Michael Hyatt’s Platform University training. One of the things that caught my attention were the words that were used. In the first two sentences of the instructions I found this; “…building your website…”, “…lay an important foundation….” and “…platform-building…”.

The use of this construction terminology is a great analogy with life building as is evident in the more than eighty times it’s used in Scripture. You can find some examples here. In Luke 6:48 (NCV) it says, “…everyone who comes to me and hears my words and obeys. That person is like a man building a house who dug deep and laid the foundation on rock. When the floods came, the water tried to wash the house away, but it could not shake it, because the house was built well.” This sounds like a pretty good plan for building a life to me.

If you have read more than a few “Weekly Solutions” posts, you will have noticed the connections with building in many of them. Here are just a few – Building the Life of Your Dreams, Building the Best Life, Means It’s Always Under Construction, The Importance of Intentionality for Building Your Dream Life and Building Your Business Is Critical to The Survival of the Business. This really is the underlying theme for Solution Building. The central purpose is to “help people find solutions for building their dream business and life through improved communication, better business systems, quality construction projects and life lessons.

Most importantly any kind of building, whether it’s a construction project, a life or a business, needs to start with a solid foundation. My foundation is my CORE VALUES built on the SOLID ROCK of Jesus. 1 Cor. 3:11

As we move forward into this new year, we will be sharing more specific examples and systems to help you build your dream business and life. If there are areas in your business or life where you need a solution, let me know in the comment section below.

How to Simplify A Complicated Business System

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Focusing on One Shovel Full of the Mountain at A Time

With my years of construction experience, I tend to view things from a building perspective. The things needed to build a good structure are the same for building a good business.

 

These things are:

• Purpose – The why, the reason for building it, who is it going to serve?

• Design – How is it going to look, how is it going to serve (products, services or both)?

• Style – Personal preference of the finished project, not everyone wants everything to be the same, we are all individuals.

• Foundation – This is what supports everything else, the core values of the construction.

• Framing – This is what sets on the foundation and connects everything, it is the system of operating.

• Tools – These are used to put everything together and maintain it daily.

• Team – The people employed to put the pieces together and to perform the daily operations.

 

There is a lot that goes into building something. I have written about how building and operating a business can be like standing in the shadow of an overwhelming mountain and the importance of having a clear plan and being organized. It is easy to be pulled in many different directions when trying to build and operate all the different pieces of a business.

 

By nature, I tend to make things complicated (sometimes more than they need to be). This is in part due to my focus on detail and isn’t all bad. The down side to being like this is that things don’t get done very fast. I know that I need help to build my business and move my mountain.

 

I have been working to get better at sharing shovels. I have determined that one of the things I’ve done in the past is to overwhelm new team members. So, to avoid this I am working on ways to simplify the system and to focus on one shovel of the mountain at a time.

 

Our business has three areas of focus; Sales/Marketing, Production/Operations and Administration/Finance. There is a lot in each of these areas and they all are critical to the support of the business. Keeping them operating equally is one of the most important and difficult tasks.

 

The focused shovel today is preparing a Proposal. This is the area that I’m currently working on in preparation for my Administrative Assistant. It involves things that both I need to do and things I can delegate.

 

Preparing a Proposal involves:

• Meeting with the customer – Finding out what the project consists of and helping them figure out what their dream is. Take pictures, get measurements and make the necessary notes needed.

• Writing down the scope of work to be done – Fill out the areas and categories of the Bid Sheet with the explanation of the work to be done.

• Preparing the price for doing the work – Use the information gathered to determine lineal feet, square feet, cubic feet, etc. of the different areas described in the Bid Sheet and enter it into the Worksheet.

• Compiling this information on to the Proposal – Take the information of the two previous bullet points and put it on the Proposal to be presented to the customer.

I know that I have almost forty years of developing this system and I need to get it out of my head, simplify it and put it on paper if I ever hope to move this mountain.

The First Next Thing to Building A Better Business

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Action Is Required for Building Anything

 

It doesn’t matter if we are building a home, a business or a life…they all require physical action. Planning is critical but not enough.

At a lunch meeting with my financial assistant (my sister) earlier this week we were discussing what is needed to move closer to achieving the company’s goals. This conversation confirmed what I already knew. By nature, I am a planner, a dreamer and a recovering perfectionist. I have lots of ideas and plans, all great ones too, no doubt. 😊 But it takes more than just plans.

The necessary thing needed to build the business, just like a building, is action. You can’t live in a blueprint. The same is true for a business. You have to move beyond planning. You have to do the first next thing.

When doing a construction project, I understand the order of the process – to start, proceed and finish. I asked myself why the physical construction comes naturally but I struggle with building a business. I have come up with a few reasons for this:

  • It’s hard for me to delegate – I know that I suck at it. People who know me know that I suck at it. This leaves me with two options; do everything myself and do less or share the shovels. I listened to a Story Brand podcast a few days ago that pointed out that successful entrepreneurs don’t try to do everything by themselves.

  • I have a broken people meter – I was thinking about the discussion with my sister and came to the realization that part of the delegation problem is that my people meter is broke or maybe I just don’t have one. So, I need to incorporate the help of people who have good people meters into the process of finding the right people to delegate to.

 

  • My “to do list” is too long and I like lists – When the list of things that need to be done is too long we become overwhelmed. Being pulled in so many different directions leads to confusion and causes a lack of clarity. Trying to spin too many plates doesn’t move things forward it just makes us dizzy. Trying to do too many things causes chaos. I don’t have the time to do everything on my list. We need a plan for this but if things are going to change there needs to be some action.
 

  • Recovering perfectionist – Finding the separation between perfection and excellence is tricky. This is a very fine line. Having been a perfectionist for years it is difficult to not cross back into perfection. Perfection causes inaction. It slows down all the processes and makes it difficult to leave the planning and start the doing.

 

Moving forward with the first next step I must narrowly clarify excellent delegation.

 

Just like I can’t drive more than one nail at a time when doing physical construction, the same is true when building a business or a life. If I don’t quit trying to perfect the plans and start swinging the hammer I will never get anything built.

Taking Off the Blinders Helps You See the Big Picture

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Without A Vision…You Run into Things

One of my core values is, “take off the blinders, be more observant”. I told you in a previously post that I would go into each of them in more detail later, so here’s the third one.

Core values are foundational for the life that God designed for each of us. They are critical for building our best life.

We all have core values, whether intentional or not. You may not have given much thought to yours, but they are there regardless. It is important to think about the ones you’re building your life with and choose the right ones.

I decided to write about this core value while reading “The Seventh Most Important Thing”, by Shelley Pearsall. In the story Mr. Hampton leaves a hand-written message for Arthur on a piece of cardboard, “where there is no vision, the people parish”. Arthur is a teenage boy struggling through adolescence and the death of his father. He has no idea what this saying means. At this point Arthur can’t see past all the bad things happening in his life. He has blinders on.

I think there are a lot of people like Arthur. They just show up to life each day without any vision or plan for what their life could should be. Trudging through life focused on a narrow image. Neglecting or are unable to see the bigger picture. It is like they have blinders on that allow them to only see the slim view of what is directly in front of them.

I chose this as one of my core values because I certainly can be too focused on my work and neglect other areas of my life. My core values serve two different purposes. One is to confirm my natural strengths. The other is to remind me of my weaknesses. I need to keep both of these in sight to help me “find and maintain the balance” (another core value for a later post).

I want to work toward building the dream life that the Master Architect designed specifically for me and “honor God in all that I do”. If I am going to do this I need to take “intentional action” in the construction of that life. I also need to be open to new and different ideas and input from other people and places. I need to “take off my blinders and be more observant”.

It has been my experience when building a building that people have a dream of what they envision the finished project to look like. The problem is, they don’t know how to get that dream from their head to a physical structure. This is where vision comes in. The vision is the process of taking the imagined and turning it into reality. This provides a clear and intentional plan for building the dream.

It is helpful to have experienced professionals (architects, engineers, contractors, etc.) guide the construction process. The same is true in building a business or life.

If you have questions about turning your dreams into reality contact us below.

 

The Importance of Intentionality for Building Your Dream Life

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Because It Isn’t Going to Magically Build Itself

For years people have asked me where I came up with the business system and procedures that I use. As I thought about it, I realized that my business and life had been developing for years without much intentionality.

After my accident in 2012 it caused me to think about what my life was and what I had expected it to be. Not that my life was terrible before, it just wasn’t what I had envisioned it to be. I had been living without a clear plan and there was so much more that I wanted to accomplish.

At that point I decided to become more intentional. I’ve always been a planner but it’s sad that it took a hit in the head for me to realize the importance of being intentional about the plan.

When we’re young the tendency is to think that we’ll have all the time we need. There’s no hurry to plan for the future…we’ll get around to that someday. Then one day we wake up and realize life is flying by and we haven’t done all those things we wanted to.

 

You don’t have to wait until you’re smacked in the head to become intentional.

 

While explaining my business operating system to my team, it became evident that even though I now have an intentional plan, it needed to be written down. When working alone, I would just do the next thing that needed done. I didn’t need a written plan, so I thought. Not only do I need a written plan to communicate to my team, but it helps me to be clearer.

Think of your life or business as a construction project. It all begins with a dream. You can see the vision of the completed project in your mind. The tricky part is getting that dream out of your head and making it a reality? Having it drawn out will let you see if it looks like your dream or not. It’s better and easier to make changes and corrections during the planning, rather than the construction. It improves the clarity of communication between all parties involved.

It’s also a good idea to have the help of a professional when drawing out your plans or building your dream. Their experience, knowledge and skill, can save you time and money. Done well, it will make the entire process more enjoyable.

In last week’s post, it once again was reinforced how important intentional planning for the future is and how rarely it is done.

Having a clear picture of what it is that you want your life or business to look like when you’re finished building it, takes intentionality.

Be intentional.


Don’t wait to be smacked in the head to get intentional about planning for the future. Let me know what areas you need some help with planning or building the life or business of your dreams