business Page 2 of 11 Solution Building

I Want To Be More Accountable

September 23, 2024September 21, 2024 by Mark Eastman

How Can I Do This?

As it seems to happen fairly regularly, the business mastermind that I’m a part of discussed accountability. This topic came up regarding things we need to accomplish in the last quarter of this year to be prepared to reach our 2025 goals.

Accountability is not a new topic for me to discuss. Back in June of 2021, I wrote about how being accountable is up to me. This post was also generated from that same mastermind.

Accountability is a hard thing to do.

Being accountable is taking responsibility for what you do or have done. Accountability is the quality of being accountable.

In the previous post, there were some examples of some subcontractors taking responsibility for problems and doing the right thing.

A couple more cases have come up just this past week.

One of my subs had an employee drill some holes through floor joists that they weren’t supposed to drill. The owner of the company is going to install some supports that are code approved. This is accountability!

The other situation was a breaker that tripped. This led to the food in the customer’s refrigerator going bad. The electrician offered to pay for the food, even though they weren’t sure if they were responsible for tripping it. This is accountability!

Being Accountable, take 100% accountability

Being accountable is good business.

Why do we avoid doing things we know we should do?

For me, there are a few different reasons, all of which are within my control.

There’s fear – being afraid that we’re going to fail, afraid we aren’t good enough, or afraid it’ll cost too much.

What about busy – I don’t have time to do that, it takes too long, and I already have too many other things to do.

Don’t forget uncertainty – I don’t know how to do that thing and it’s going to require me to learn something new.

I previously wrote about filtering my life using my core values. One of those is being accountable.

Ultimately, accountability is up to me. It is a choice.

One of the struggles with accountability is trying to do too many things. Overpromising and underdelivering is not very accountable. Scheduling better will help.

Five things that will help with scheduling:

Find the balance of accuracy and urgency – This is a big struggle that I have when scheduling. I know that I’m deadline-oriented. If I allow two hours to do something it will most likely take twice that long. If I allow four hours, it reduces the level of urgency, and I will procrastinate. Something else will take its place. I’ve figured out that if I schedule myself short on time, I focus better, and the increased urgency will get it done faster. Figuring out your balance of accuracy and urgency can be tricky, but is critical.
Give as much importance to my schedule with myself as to others – When I put things on the calendar that are for myself, I tend to be more lenient. This is different than when I have a meeting scheduled with someone else. If I am going to honor God and others, I need to also honor myself. This is hard for me but is one of those areas where I need to be more accountable. If I hope to spend my time efficiently, I need to be realistic when scheduling with myself and honor it.
Stop trying to do too many things – But there are so many important things that need to be done. If I don’t do them, they won’t get done or they won’t be done right. This tendency of trying to do too many things has always been a characteristic that I have been proud of. This is what movers and shakers do, right? Being a micro-manager doesn’t help either. There are just too many pieces to put together by myself. I need some clarity of focus on what my time is best spent on and to stop trying to do everything if I want to be the best steward of my time.
Take into account the number of things out of my control – The bigger the project being scheduled, the more things there are to schedule. One small delay can have a snowball effect by pushing things farther and farther back. There needs to be some margin scheduled in to cover these delays. The important thing is to not let the margins become areas of wasted time. It is critical to communicate clearly to those involved the importance of being on schedule. I use two different schedules with projects. One with the customer and one with the subcontractors.
Plan for unforeseen things that interrupt the plan – There are always things that can’t be planned for. It doesn’t matter how well you plan, if something breaks down or there’s an accident, the priority and focus can change quickly. This is out of my control. The difference between this point and the previous one is in the frequency and the level of disruption. We can only plan for these things to a certain point. It is more about being aware that it can happen and being ready to deal with it the best we can when it does. This is flexible rigidity.

Being accountable is being aware of these things. Understanding them. Taking intentional action to do something about it. And continually learning.

As a construction contractor adding coaching and consulting to my list, it seems that construction projects are more important than coaching and consulting…or is it?

The question is, how many more people would benefit from construction companies knowing how to do business?

Being accountable is up to me. Ultimately, it comes down to this…

I’m accountable to God.

What am I going to do about it?

There’s Not Enough Help for Construction

September 16, 2024September 14, 2024 by Mark Eastman

What Does This Mean for the Construction Industry?

As part of my morning routine, I listen to Albert Mohler’s podcast: The Brie f ing. This past Friday’s episode started out talking about the falling birth rate and the effect this will have on the world.

We’ve heard how extreme this situation is in some countries like South Korea, China, and Japan. Dr. Mohler pointed out that this is not just happening in these countries, but around the world.

This is a problem because ultimately, if we continue down this path, there’s not a future for civilization if you’re not having babies.

A falling birthrate means you’re not going to have enough workers.

You’re going to have more aging people leaving the workplace than younger people joining it.

Just look at what’s happening in Japan, where they are using robots to take care of people in nursing homes. I don’t know about you, but I don’t want a robot taking care of one of my family members.

The Communist Party of China enforced a one-child-only policy to prevent a future threat where they had too many babies. It turns out, the threat is too few.

They’ve ended up with an imbalance of males to females because of the preference for male babies. Now, there are millions of Chinese men who aren’t able to marry anyone because there aren’t enough women.

That’s a shortage in the tens of millions.

This got me to thinking about how the struggle of finding good, qualified help in the construction industry.

This is not a new problem but seems to be a growing one.

I think this is due to more than just the decreasing population. I think it’s a combination of a society that has gotten spoiled and untrained.

A lot of young people see life as something owed to them. They’ve not had to learn to work. Then, you have those of us who’ve been doing construction for a long time. We’ve been too focused on our work and never bothered to share our experiences and knowledge.

It doesn’t matter if the shrinking number of qualified people is due to a shrinking or an untrained work force.

What matters is getting the ones that are out there, trained.

That’s why I’m working to find ways to coach and consult people in the construction industry that need some mentoring and guidance.

The Next Step in My Business Journey

September 9, 2024September 7, 2024 by Mark Eastman

Doing the Things Only I Can Do

Over the past several weeks we’ve talked about having too much to do and not enough time to do it. Of how I need to delegate more of my business, but how hard delegating is for me. The only way that I can help more people is by sharing the load.

This issue has been brought to the surface after reading the book The Highest Calling by Lawrence Janesky. This book resonated with me because I see how construction businesses struggle with the business side of things. After reading this book it confirmed what I already knew…

Businesses need help building their business.

For several years, I’ve been working on ways to help construction companies with business building tools and processes. The problem is this takes time and energy away from construction projects.

So, then I shift my focus back to construction proposals and keeping those projects moving forward. And then the problem is I don’t have time to work on coaching and consulting to help people in the construction industry.

This past week is a good example of the construction part of the business not leaving any time for coaching and consulting.

It started out with Monday being a holiday. This means we started out the busy week with one day less to get everything done. There are ten different projects in varying stages. Some are almost finished, some are halfway done, and some haven’t been started.

To add to this list, I need to be doing proposals so that we will have work to do in the future.

I spent the majority of my time this week doing things that someone else could have…SHOULD HAVE…done.

If I keep doing what I’ve always done, I’ll keep getting what I’ve always got. Something has got to change. It’s up to me to do something different if I want to get past this mountain. The mountain will be easier to move, if I’m not the only one with a shovel.

One of the shovels that I’m working on giving to someone else is production coordination.

What exactly is production coordination?

It’s just what it sounds like. It’s the organizing and overseeing of the production and operation of multiple construction projects to maintain production schedules, complete projects within budget and achieve the quality of workmanship expected.

That sounds easy enough, right?

Trust me. To organize and oversee the production of multiple projects is a lot.

Project Coordination
- Productivity Monitoring and Control
  - Coordinate schedules
  - Coordinate materials
  - Coordinate tools
- Quality Control and Documentation
  - Periodic site visits and verify that quality is being achieved and maintained
  - Document with pictures and reports
- Communicate with teams
  - Regularly review, follow-up and verify schedules
  - Determine materials and tools that are needed
- Project Troubleshooting
  - Listen to customer concerns and document them
  - Communicate concerns with management
Planning and Control of Material and Tools
- Coordinate gathering and delivery of materials and tools
- Coordinate moving the balance of material to shop or return to supplier
- Coordinate collection of tools from projects and/or production teams
Customer Service
- Communicate schedules with customers and subcontractors
- Assure that site organization is maintained
- Coordinate and document finalization of punch list

So, where do I go from here?

I’m just one person and I can only do so much. If I’m going to build the business that God has called me to do…I’m going to need more help.

This means that I must be intentional and take action. Otherwise, I’m going to be limited to the number of people that I can help. That’s why this past week, I started the process of adding a PRODUCTION COORDINATOR to the team.

Stay tuned and we’ll keep you posted as to how it’s going.

Labor Day and My Problem With It

September 3, 2024August 31, 2024 by Mark Eastman

The Difference of Labor and Work

Labor Day is one of my three favorite holidays each year. Christmas being my favorite. (This is no big surprise). Labor Day and New Year’s Day are tied for the second spot. These two are not typically ranked in most people’s top three.

My extended family celebrates both holidays in an almost identical way. Both start with parades in the morning and conclude by spending the rest of the day playing games, eating, and enjoying time with family.

This doesn’t mean that I don’t enjoy the other holidays, because I do. These three are just my favorites.

As I was looking forward to the upcoming holiday, I began thinking about the reason behind the celebration. Labor Day was started to show appreciation for the hard-working labor force in America in the late 1800’s.

We often forget the reasons behind holidays.

We need to remember the reason for this and all holidays. Don’t just look at it as another reason to barbecue with friends or go to the lake.

The problem I have with Labor Day is the view that there is a separation between labor and management or employees and business owners.

No doubt there’s a difference in the roles of these two groups. Too often it’s seen as a battle between the two. It’s us against them. There certainly have been and still are situations where this is true.

It doesn’t have to be this way.

This attitude is a problem for both groups. It’s a view that there is a limited amount of pie and if I don’t get my piece, there may not be any left.

This “scarcity thinking” in a world of abundance isn’t beneficial to either side. God will provide enough for everybody if we do the work we’ve been called to do. If we would quit viewing labor and management as two competing entities.

Instead, we should look at both as being on the same team working together. Then both would benefit.

Having been on both sides of the employee/owner relationship, I can tell you that both work hard to achieve success. It is easy to look at other people and think they have it easy. This is rarely the case.

If all involved work hard together toward the same goal everybody wins.

The definition of labor focuses mainly on the physical, while work refers to both physical and mental actions. Work seems less divisive than labor. We can and should work together toward the same goal.

On the first Monday of September this year, I’m going to celebrate WORK instead of labor.

Revised from previous post.

What are Your Core Values?

August 26, 2024August 24, 2024 by Mark Eastman

They are the Foundation of Your Business

I was having a discussion with a sub-contractor. They were venting their frustrations with a general contractor they had worked for. This GC bid the project low to get it. Then after getting it, continued raising the price through change orders.

The sub-contractor felt this was dishonest and unethical.

Core values are the building blocks that make up the foundation your business is built on.

Core values are fundamental beliefs. They are your guiding principles. The definition of CORE is the central or most important part of something. This is the most inner part of who you are. This is also the most inner part of your business.

It’s like your conscience. Deep down, on the inside, who God made you to be. VALUES are the regard that something is held to deserve; the importance, worth, or usefulness of something; a person’s principles or standards of behavior; one’s judgment of what is important in life and business.

You choose these values. How you want to be, how you will treat others, etc. This doesn’t mean they have to be good. Some people’s values may be selfish or greedy, but regardless, we choose what values we will live by.

A wise person builds their business on a solid foundation. The rain can pour down, rivers flood, and the winds beat against the business. But if it’s built on a solid foundation, it will not fall. (Matthew 7:24-25)

Bad core values will not support the business in the long term.

The foolish person builds their business on the sand. The rain can pour down, rivers flood, and the winds beat against the business. It will fall with a crash. (Matthew 7:26-27)

The core values that my business is built on are a collection of some things that I’m naturally good at and some things…not so much. I’m constantly working to get better at all of them.

These things are in alignment with what I believe God wants from me and my business.

These core values, other than the first one, are in no specific order. Some you may recognize as quotes or common sayings. Others derived from things I’ve heard or experienced. All of them are values I hold high and am striving to live out daily. Here they are:

You can find out more details about these core values by following the links above.

Build your business on a solid foundation!

This post includes excerpts from my previous post, Using Core Values as My Life Filter.

Delegating is a Part of Building That I’m Not Very Good At

August 19, 2024August 17, 2024 by Mark Eastman

Working on the Business is Not The Same as Working In It

Even after being in business for more than forty years and all that I’ve learned over that time…there is still more to learn. Delegating is one of those areas where I need to do better.

I’ve just recently finished reading the book The Highest Calling by Lawrence Janesky. This novel is about business struggles and success. It’s a story of helping others and learning how to do the right things in order to succeed. It shares important and powerful business principles.

It reminded me of things that I know but haven’t done well.

One of those things was delegating. After years of doing everything, I forget to share the load. And, as a recovering perfectionist, I have a high level of expectation. This makes it hard to delegate.

Last week, we discussed the need to find a different electrician. We looked at how this is possible through connections.

As hard as it is to just find subcontractors, it’s even harder to find good ones.

Too often when we get to a point where we desperately need help. The situation is serious enough that we hire the first warm body(s) that shows up.

We all know how this turns out.

We assume that everybody has the same values and understanding that we do.

Surprise…not so.

I’ve found over the years that hiring people who grew up working on a farm, have military service, or were serious athletes increases your odds of getting good help.

In addition to finding subcontractors, it’s hard to get them to perform at the level I expect. Of course, it’s not fair to them if they don’t know what I expect.

Add to this that I tend to be meek. This leads to me letting things slide and not calling people out on things. I need to be bolder. One of the twelve life principles in the book The Legend of the Monk and the Merchant is…

Be meek before God, but bold before men.

I’ve worked to do something about this problem several different times over the years without success. The last attempt was in February of 2023. We worked on a process for explaining what we expected from our subcontractors and a way to evaluate them on their performance.

At that time, I wrote a series of blog posts about raising the bar of expectations:

I can’t expect contractors to work toward the level of excellence that I expect if they don’t know what that is. The question is…what am I going to do about it?

Connections Can Help You BUILD Your Business

August 12, 2024August 10, 2024 by Mark Eastman

And You Never Know Where Those Connections Will Come From

The first couple of years as a self-employed construction contractor were a lot different than Gene expected. He’s beginning to wonder if owning his own business is worth it. It certainly isn’t what he expected.

All the headaches and problems that he’s encountered are causing him to have second thoughts about his construction job and going into business.

Working long days doing construction and late nights doing paperwork feels like being stuck in a rut. With help not showing up and Gene having to do more work, the rut just gets deeper.

Add to this the truck transmission going out. Having to borrow money to fix it. The disagreement with the customer that cost Gene $1,000 and the bottom of the rut has now turned to mud.

Then, the bottom of the rut falls out when Gene finds out he owes more than $17,000 in income tax and he doesn’t have the money to pay it.

At the end of the day, Gene could make more and work less flipping burgers.

It’s been a rough couple of years for Gene, but this isn’t to say that everything has been bad.

At the end of the day, it’s rewarding to look at what he’s built. There are customers whose lives have been improved by the construction projects he’s done for them. The freedom of having control is nice. Not to mention that Gene did have a profitable year…otherwise he wouldn’t have owed the income tax.

As another week winds down, Gene decided to do something that is nearly unheard of…he’s going to take a day off work.

Some of Gene’s friends have been pestering him to come hang out with them like he used to.

One of these friends, Dave, has a lifted 4×4 truck project that he’s been working on. Some of these guys have been hanging out on Saturdays and helping.

This past week, Gene ran into Dave at the lumber yard. They got started talking about the project and how it was going. Once again, Dave threw out the invitation to join them.

“I know how much you love working on truck projects,” Dave says, “We’re going to be dropping the motor in Saturday and could use some extra hands. You know you’d have fun…not mention how cool it is to hear a new motor fire up that first time with open headers.”

So, after Gene gets done on Friday, he calls Dave, “Hey, are you still planning to put that motor in your truck tomorrow?”

“That’s the plan,” Dave responds.

“Would it still be okay if I came over and helped?” asks Gene.

“Sure, we plan to start at 9:00. Bring the coffee and donuts,” he says with a laugh.

The next morning Gene shows up at Dave’s shop with a dozen fresh donuts and a thermos of hot coffee.

A couple of guys are already there. When Gene comes in with the donuts and coffee, they all act like they’re fainting.

After some jousting and poking fun at Gene for not coming around for so long, they dig into the donuts. As they catch up, a couple of others show up and join in on the ribbing of Gene.

After the tormenting slows down a little, Dave asked Gene, “So, why have you been avoiding us?”

His question catches Gene off guard, and he replies, “I haven’t been avoiding you.

I’ve just been trying to run my business. It’s a lot more work than I expected.”

As they began working on the truck and getting ready to drop the motor in, there was a lot of discussion about the construction industry and what it takes to run a business.

While they were talking, Dave brought up his boss who is the owner and operator of a large, successful construction company. Then Dave stopped what he was doing and looked at Gene, “Maybe I could set up a meeting with you and John. I bet he could help you understand how to BUILD a better business.”

Maybe this is just what Gene needs.

This unexpected opportunity might just be the connection that Gene needs to turn things around in his business.

We never know where connections will come from or where they will lead.

I want to share some real-life examples of some of the connections I’ve experienced in my business.

The first example is my amazing virtual assistant (VA), Emily.

Back in 2010 or so, my wife and I were struggling financially. We were tired of things the way they were.

We found out about Dave Ramsey, and I began listening to his radio program. Dave shared various books and people that he followed. Among them were people like Michael Hyatt. Then, from Michael I learned about Andy Andrews and Donald Miller. Then, I found out about Ray Edwards and began to follow his blog posts and podcasts.

Then in 2020, I had the opportunity to join a mastermind that Ray Edwards was starting.

This led to my meeting Becky Warner. Then through a 90 Day Launch course, I met Vickie Adair who is now in the current mastermind that I’m in.

As I was looking for a virtual assistant, Vickie told me that her daughter Katie was looking for a job as a VA. It worked out that Katie became my VA.

Then Katie had another job opportunity that was more hours. She connected me with Dori. Dori became my next VA.

Then Dori became pregnant with her second child. She felt that two small children and working was going to be too much. She connected me with Emily…my current VA.

I could never have imagined that listening to Dave Ramsey’s radio program would have connected me with Emily…but here we are.

The second example is a construction related connection.

The electrician that I’ve been using for years made a career change, which means I need to find a new electrician for a couple of residential projects.

I reached out to a couple of electricians that I have used in the past or knew. One—Mitch—called me back. He told me he was no longer doing residential projects. He gave me the name of Integrity Electric.

We’re planning to look at these jobs tomorrow.

This connection goes a lot further than it first appears. Mitch used to work for Galen. I knew Galen from high school and later when we were both on the local Trades Board.

Before Galen had his own business, he worked for Finn’s Electric. I also knew the owners of Finn’s Electric because we went to the same church.

Had I not had these connections, I wouldn’t have the wonderful VA that I now have or the opportunity to keep these construction projects moving forward.

My point of all this is that we are connected, and these connections can help us BUILD a better business.

I wonder if Gene will be intentional and take advantage of the connection that Dave is offering him?

Construction Customers Can Be Hard Work

August 5, 2024August 3, 2024 by Mark Eastman

As a Contractor What Did you Expect?

As someone who has been in construction for more than forty years, I’ve worked for my share of hard customers. This does not mean that they are bad customers. On the contrary, more often than not the opposite is true. They are the best customers because they have a high standard and expect high quality.

There are, however, those customers that are difficult. Ones that perceive the process of a construction project to be more of a battle that they need to win.

These aren’t the kind of customers that I’m referring to when I’m talking about customers being hard work.

Most of the time the problem is with the “professionals” doing the construction. For whatever reason, they expect construction projects to be simple, that everything will go just as planned.

This isn’t the way life is. Why would we expect construction projects to be any different?

As construction contractors, if we’re doing our job well…it should be hard work.

Hard work isn’t bad. Actually, I think the opposite is true. I think if we’re doing our job well as contractors…we will be working hard.

So, what is it that makes a customer hard work?

I think the number one reason is the contractor and customer approach construction projects from different perspectives. The customer sees their dream project in its completed and finished beauty. They have little or no idea of the processes and struggles that it takes to get the project there.

The contractor, on the other hand, knows that there will be bumps and detours along the way.

The problems arise when there is a breakdown in communication.

Often the contractor isn’t hearing what it is that the customer wants. Or he’s more interested in making money than fulfilling the customer’s dream.

As contractors, even when we have a clear idea of what the customer wants, sometimes isn’t obvious to the customer until they see it.

When faced with these situations we can say, “This is what they said they wanted. It’s what they agreed to in the scope of work that they signed.” This answer is the easy way out for the contractor.

Or we can put in the hard work and find a solution.

We’re currently working on a hundred-year-old tongue and groove wood floor that had never been finished. The customer liked the way the floor looked as it is. The plan was to sand it down and put a low sheen clear finish on it.

The problem arose when the clear finish brought out a red tint that was unexpected. Now what are we going to do?

Some contractors would tell the customer that it looks good, and they’ll get used to it. And wouldn’t that be the easy way to handle it?

The other option would be to listen to the customer. Make solving this issue as important to you as if it were your own project and you didn’t like the way it looked.

We’re going to sand it down again and work on different options. This might mean applying a stain to cover the red tint of the wood. Or maybe we’ll apply an oil finish to it. Or…maybe we’ll just leave it unfinished.

Ultimately…we’re going to work hard because this customer is worth it.

We’ll keep you up to date on how the project’s going and what we do with the floor in future posts.

Life Happens…The Question Is: What Are You Going To Do About It?

July 29, 2024July 27, 2024 by Mark Eastman

Flexible Rigidity Is a Good Plan

Today (7/26/24) was one of those days. You know the ones. You have it all planned and then…everything gets turned upside down.

Here’s how my day was planned:

Recurring 9:00 daily virtual meeting with my assistant, Emily. Writing this week’s solution. Follow up on construction projects. Friday’s week ending deposits. Pay some bills. Weekly review meeting. Shopping before going home. Family coming over for a movie marathon.

As I was on my way to the office I got a call from a sub-contractor. He had some questions. I told him I could meet him at the job site. I called Emily and we moved the meeting back.

While meeting with the sub, he said he was going to go to another of my projects after he finished this one. He hadn’t seen it yet and I needed to get him the material.

I called Emily again…we rescheduled again.

I met the sub. Went over the scope of the project. Went to the shop to look for material needed. Didn’t have what we needed. Went to the lumber yard and got what we needed. Delivered it to the sub.

Emily called and needed to run some errands…we rescheduled again.

Got to the office. Made out the deposit. Went to the bank and made the deposit. Stopped and fueled the pickup. Went to the rental property and put out a “rooms for rent” sign.

I was running behind and it was time to meet…we rescheduled again.

We combined our two meetings into one. I still needed to pay some bills and hadn’t even started writing. I still need to get to the store and get home for our movie marathon…and I haven’t even started the blog post yet.

So…to save some time, I’m going to use a previous post about flexible rigidity.

Here’s the previous post that is fitting after the day I’ve had:

I am an organizer and planner by nature. I like having a clear direction. A system in place to expedite those wonderfully crafted plans. Knowing what I’m going to do today.

But then…’life happens.’

You know what I mean. You’re going along, following those well-organized plans and then out of nowhere…something comes along and messes the whole thing up.

Just because I’m a planner doesn’t mean that I can’t be flexible, because I can. Sometimes maybe too much. It has always been pretty easy for me to make adjustments when something unexpected happens.

The problem with this is, getting derailed by distractions makes it hard to stay on task. Then of course that plan, that wonderfully crafted plan, is all messed up. For years I have worked to be better at balancing the plan and flexibility.

You may be on the other side and have the gift of doing. The ability to make a decision and move on it. You find it frustrating when the unexpected happens and you struggle to deal with it.

Knowing what character, personality and gifts you have is critical to being prepared in your own way to handle the unexpected.

I first wrote about this topic of being flexibly rigid back in 2016. It’s interesting that the instigation for that post was a brake line leaking on my truck. Now I’m writing about this again today, six years later.

Today’s situation involves brake lines and a whole lot more.

As I was turning into the church this past Sunday morning, I was rear ended. The accident knocked the rear axle out of the truck as well as causing some damage to the truck bed.

First and foremost, I’m grateful that neither I or the other driver were hurt…the vehicles didn’t fare so well.

Looking at the blessings is a great way to put things into perspective.

I’ve had this truck for twenty-two years and have put 523,000 miles on it, toward my goal of a million miles. People who know me, know that I like my truck…but ultimately, it’s just a truck.

Now, let’s look at how flexible rigidity works.

I need to start with considering my options –

Is the truck repairable?
If so, what’s it going to take to repair it?
If so, is repairing it worth the cost?
Is the insurance going to total the truck?
How much is insurance going to pay?

After I get the answers to these questions and others. I will weigh the options, ask God for His thoughts and make a decision.

He is the Master Planner and it is important for our plans to align with His.

We need to determine what our priorities are before the scheduling fiascos happen. Figure out who we are and what we want, so we are ready when the unexpected happens.

This doesn’t mean that everything will go perfectly, but as we search for clarity and work through each schedule disruption…

We will get a little closer to being who we were designed to be.

Being flexibly rigid is the balance of staying on task while handling things when life happens.

What in the World is Contractor Etiquette?

July 23, 2024July 20, 2024 by Mark Eastman

…And What Does Etiquette Even Mean?

It means treating others the way you want to be treated.

I had a conversation with a friend once about an experience they had with a plumber. While they were standing in the kitchen talking about the project…

The plumber spit tobacco juice in the kitchen sink.

Not once mind you, but 3-4 times! At least he had the courtesy to turn the water on and rinse out the sink.

I wonder if his wife let’s him spit tobacco juice in the sink at home.

While I was talking with this friend, I thought out loud, ‘What has happened to contractor etiquette?’ The more I’ve thought about it, more examples of this kind of ‘bad contractor behavior’ have come to mind.

Contractors may be reverting to barbarians.

The word etiquette often brings to mind high-society, pinky-out, knowing-which-fork-to-use, thoughts. Things that the ‘common man’ knows little about and may try to avoid.

However, etiquette is much more than a snooty, better than others attitude.

One definition of etiquette is – The code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other and customers.

So, what exactly is etiquette in real life, everyday terms?

In an article by Robin Bickerstaff, “Etiquette includes having a strong moral code of conduct. The basics include allowing personal space, following the Golden Rule (treat others as you wish to be treated), obeying the 10 Commandments, and respect for elders.” This sounds simple enough.

We are aware of the Golden Rule. The principle of “Do to others what you would want them to do to you,” taught by Jesus. Most of us were taught this simple principle as kids…what happened?

I think much of the problem is a self-centered, socially disconnected, lack of human respect. Either we have never had or have forgotten any code of moral conduct.

We tend to put our own wants ahead of others.

Once during a children’s message at church, I was reminded of the Golden Rules for Living. These are things that I was taught as a kid.

When thinking through the list, I realized that these rules need to be implemented by construction companies.

If so, there would be less spitting of tobacco juice in customer’s sinks.

Golden Rules for Living

If you open it, close it.
If you turn it on, turn it off.
If you unlock it, lock it up.
If you break it, admit it.
If you can’t fix it, call in someone who can.
If you borrow it, return it.
If you value it, take care of it.
If you make a mess, clean it up.
If you move it, put it back.
If it belongs to someone else and you want to use it, get permission.
If you don’t know how to operate it, leave it alone.
If it’s none of your business, stay out of it.
If it will brighten someone’s day, say it.
If it will tarnish someone’s reputation, keep it to yourself.

Not everybody’s moral code is going to be identical. We are all different, which means our ethical behaviors will be different. The problem is most professionals (especially in the building industry), learned their trade, but not how to operate a business.

Operating a construction business includes proper contractor etiquette.

This is a revision of a previous post titled What in The World Does Etiquette Mean Anyway?