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How To Keep A Finger On The Profit Pulse Of Your Company

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Accomplished by A Weekly Profit Comparison

 

Have you ever been shocked when preparing your year-end financial paperwork and you find that profits were not what you expected?

 


You had, what you thought, was a good year. You were busy and working hard all year long. This was an unexpected and disappointing surprise. What happened?

 

There is so much required to operate a business and it’s hard to keep everything balanced. There are three support columns that hold up a company and financial health is a crucial part of one of them. If you neglect to regularly monitor finances, by the time you realize it, that support leg may be too weak to keep the company stable.

 


It’s easy to lose track of things if you aren’t intentional.


Profit and loss reports are easy to prepare, especially if you use a computer bookkeeping program. The problem I had with the profit and loss report was that it didn’t answer questions that I wanted answered, not without doing a lot of extra work. We all struggle with not having enough time to get everything done so, it gets put off and the next thing you know the year’s over.

 

Been there done that. That’s why I developed a Profit Comparison report.

 

I wanted, at a glance, to know if we were on target for the current year’s financial goals. This way adjustments could be made before the financial support leg got too weak. I also wanted to be able to see how the company’s income and expenses compared with last week or last year at any time throughout the year.


The Profit Comparison is an Excel spreadsheet that within a few minutes can be filled out and ready for review. We take information from a standard profit loss report, enter it into the proper places on the spreadsheet and with a few clicks of the mouse it lets us see what the “profit pulse” is. By filling it out and reviewing it every week we can stop bleeding before it becomes fatal.


The Profit Comparison report provides:

  • Comparison of the current Gross Profit to last week, last year and this year’s goal.
  • Comparison of the current Overhead Expenses to last week, last year and this year’s goal.
  • Comparison of the current Net Profit to last week, last year and this year’s goal.
  • Revenue deficiencies or surpluses, providing an opportunity to make necessary adjustments to get and stay on target.
  • Job cost overruns, providing an opportunity to make necessary adjustments to get and stay on target.
  • Excessive overhead expenses, providing an opportunity to make necessary adjustments to get and stay on target.


One of the biggest problems that businesses struggle with is the lack of time to get everything done, this is especially true for small to medium size companies. Financial reports are one of those things that get put off because they aren’t “directly connected” to generating revenue.

 


This simple report can easily provide the “profit pulse of your company” weekly.

 


We are working on developing this Profit Comparison Report complete with instructions into a product available for use by others. If you or someone you know would be interested in this, please let us know in the comments below.

 

God Is in The Business of Making All Things New

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A New Building on An Old Site

 

 

 

There was a building for sale in a rundown part of town. It had broken windows, graffiti and trash scattered all around. It didn’t look so good. When a potential buyer met with a realtor to look at the property, the realtor said, “The seller will make the necessary repairs and clean up the trash and graffiti.” The buyer said not to worry about it, he was going to tear it down, clear the site and build a new building.


God can rebuild or repair our trashy rundown lives.


Whether it’s a repair project or a start from the ground up rebuild, God can turn ugly into beautiful. We can leave the old rundown building standing, or we can make it a place that radiates beauty. Our part is to decide.


There are a couple of reasons the old ugly buildings are left standing.

  • First – We think we’re supposed to be perfect. I’m supposed to have it all figured out. This is what others expect of me. I put on a positive coat of paint on the outside and no one will know. People will let their building fall down before letting anyone see that the structure needs help.

 

  • Second – We think we’re unworthy to be helped. Everyone else has it all figured out, not me. Everyone else knows what they’re doing. People would think less of me if I ask for help. People expect my building to fall down so I should just let it.


We can decide if we’re going to let our building fall into disrepair or not.


In the play “Man of La Mancha” from the mid-sixties, Quixote meets Aldonza, a servant girl and prostitute. She has grown up abandoned and believing she is worthless. He sees her as a beautiful lady that he will serve forever and insists that her name is Dulcinea.


They encounter each other again and he continues to build her up and call her Dulcinea. She questions his seemingly irrational perspective after being beaten and raped by a group of men.


Years later Quixote is dying and has lost his positive outlook, when a beautiful woman that he doesn’t recognize forces her way into his room. She reaffirms his vision and says, “My name is Dulcinea.”


We can decide to be Aldonza or Dulcinea.

 


God has a dream for our building, whether it’s a clean up or a rebuild. We need to find out what that plan is and get to work. Our dream needs to align with His.

 

 


Turn your Aldonza into Dulcinea…it’s up to you.

A Missing Piece of The Puzzle

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What Ever Happened to Contractor Etiquette?

Last week I wrote about etiquette after a friend had a plumber spit tobacco juice in her sink while they were talking. The lack of professional conduct (especially in the building industry) baffles me. As I have been considering this topic it’s become apparent to me that this piece of the professional puzzle is missing and needs to be found.

Where has this important piece of the business relationship puzzle gone?

It’s easy to find, but hard to put in place. This puzzle piece is right here in each of us. The problem is the unawareness that it’s even missing. We’ve become so busy in this fast paced, need to get things done life, that we’ve become self-centered. Not necessarily in an intentional knocking people out of my way selfishness. Its more production focused rather than people focused. As I think back on situations that I’ve witness or heard of, it is apparent that this problem needs attention. Whether it’s –

  • Standing in a customer’s upholstered chair using it for a ladder
  • Leaving an electric circuit turned off over a weekend which had a customer’s freezer plugged in to it
  • Laying down after lunch and taking a nap on a customer’s couch
  • Throwing food trash in the void behind a stone veneer and leaving it or
  • Spitting tobacco juice in a sink

As professionals it is up to us to do something about this.

So, what are we going to do?

The first thing is to be aware of the problem. If we ignore it, it won’t go away, it will continue to get worse. This means that we need to hold each other accountable for our actions. As professionals, if we see something unacceptable being done, we need to call each other out with respect and in private. This isn’t about public humiliation. It’s about raising the bar. The difficult thing is my acceptable behavior and yours may be different. That’s why we need to find a reasonable standard.

Here’s a good place to start –

GOLDEN RULES FOR CONSTRUCTION CONTRACTORS

  1. If you open it, close it.
  2. If you turn it on, turn it off.
  3. If you unlock it, lock it up.
  4. If you break it, admit it.
  5. If you can’t fix it, call in someone who can.
  6. If you borrow it, return it.
  7. If you value it, take care of it.
  8. If you make a mess clean it up.
  9. If you move it, put it back.
  10. If it belongs to someone else and you want to use it, get permission.
  11. If you don’t know how to operate it, leave it alone.
  12. If it’s none of your business, stay out of it.
  13. If it will brighten someone’s day, say it.
  14. If it will tarnish someone’s reputation, keep it to yourself.

Okay…so these are the same as the Golden Rules for Living in last week’s post. If they make sense for life, they make sense for business.

In my research I came across a Construction Etiquette blog post by Stefaney Rants. She points out some specific etiquette for the contractor to the customer.

  • Return calls, send contracts in advance, sign papers in a timely manner.
  • Be on time!  If you are going to be late, call the home owner.
  • Keep the job site “clean”.  Have the crew pick up their lunch trash and water bottles.  Ask the home owner for recycling bins.  Dust will be expected, but use a plastic tarp if possible to contain the dust and/or clean some areas if it gets out of hand, like on the home owners grill for example.
  • Be aware of landscaping.  Don’t park on flower beds or other plants.
  • If something breaks, let the home owner know!  You want to keep a good reputation and the home owner will definitely tell their friends about your work.

She also lists some etiquette for the customer to the contractor. Next week we will approach this missing puzzle piece from that perspective.

Contractors – start working on your business relationships – the BAR IS BEING RAISED.

Christmas Is About Giving, Business Should Be Too

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How Do We Know What to Give Without A List?

Last week I wrote about the coming new year and our excitement about the possibilities and opportunities it will present. This week I’m going to back up just a little (chronologically) to focus on Christmas (considering that it is just a few days away).

Christmas at its very foundation means giving. “God loved the world so much that He gave His only Son, so that everyone who believes in Him would not be lost but have eternal life.” John 3:16, ERV. We’re talking about the ultimate gift. The giving of His child to be mistreated and ultimately killed on a cross. This Holiday is the celebration of that Child’s birth.

“God created humans in His own image. He created them to be like himself.” Genesis 1:27 ERV. If we have been created in His image, then shouldn’t we be willing to give. Isn’t this a part of who we have been put here on earth to be?

What does giving look like in business?

It doesn’t mean we do work for free. It doesn’t mean that if we win the customer loses or the other way around. Business isn’t supposed to be a win-lose arrangement. It can and should be a win-win.

Once again, this last week I met with another couple in the middle of a remodeling project that has taken a bad turn…they had to fire their contractor. What should have been the fulfilling of their dream turned into a nightmare. This was primarily due to a breakdown in communication. As professional builders, or businesses of any kind, this responsibility is ours. This is such a big problem. I have written about it as much or more than any other.

Here are links to some of those “Weekly Solutions”:

So, how do we know what it is that the customer wants? WE ASK THEM

This seems to be a no brainer, but for whatever reason the question doesn’t get asked, not really. The basics get discussed and everybody thinks they know what the outcome is going to be, but some where in the process things go off track. It takes time and effort to dig deep and find the underlying dream. This is critical to the project being a win-win.

It’s like finding out what a child wants for Christmas. Sure, we can go get them a gift and it might be something they like but, the odds aren’t very good. Or, we can have them fill out a Christmas list. If we don’t understand something on the list, we can ask and get some clarity before the process starts or money is spent.

Have the customer fill out a “Christmas List” for their project before moving forward.

To the point of having a list filled out…I need a list filled out to help determine the best direction for Solution Building going forward. I have a lot of ideas, but your input will help me know what would be the most beneficial to helping you build your dreams.

Please share your thoughts, questions, ideas or dreams in the comments below. This will help me know what gifts I can give you.

If you would prefer you can give me your list by taking this short 8 question survey.

How to Simplify A Complicated Business System

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Focusing on One Shovel Full of the Mountain at A Time

With my years of construction experience, I tend to view things from a building perspective. The things needed to build a good structure are the same for building a good business.

 

These things are:

• Purpose – The why, the reason for building it, who is it going to serve?

• Design – How is it going to look, how is it going to serve (products, services or both)?

• Style – Personal preference of the finished project, not everyone wants everything to be the same, we are all individuals.

• Foundation – This is what supports everything else, the core values of the construction.

• Framing – This is what sets on the foundation and connects everything, it is the system of operating.

• Tools – These are used to put everything together and maintain it daily.

• Team – The people employed to put the pieces together and to perform the daily operations.

 

There is a lot that goes into building something. I have written about how building and operating a business can be like standing in the shadow of an overwhelming mountain and the importance of having a clear plan and being organized. It is easy to be pulled in many different directions when trying to build and operate all the different pieces of a business.

 

By nature, I tend to make things complicated (sometimes more than they need to be). This is in part due to my focus on detail and isn’t all bad. The down side to being like this is that things don’t get done very fast. I know that I need help to build my business and move my mountain.

 

I have been working to get better at sharing shovels. I have determined that one of the things I’ve done in the past is to overwhelm new team members. So, to avoid this I am working on ways to simplify the system and to focus on one shovel of the mountain at a time.

 

Our business has three areas of focus; Sales/Marketing, Production/Operations and Administration/Finance. There is a lot in each of these areas and they all are critical to the support of the business. Keeping them operating equally is one of the most important and difficult tasks.

 

The focused shovel today is preparing a Proposal. This is the area that I’m currently working on in preparation for my Administrative Assistant. It involves things that both I need to do and things I can delegate.

 

Preparing a Proposal involves:

• Meeting with the customer – Finding out what the project consists of and helping them figure out what their dream is. Take pictures, get measurements and make the necessary notes needed.

• Writing down the scope of work to be done – Fill out the areas and categories of the Bid Sheet with the explanation of the work to be done.

• Preparing the price for doing the work – Use the information gathered to determine lineal feet, square feet, cubic feet, etc. of the different areas described in the Bid Sheet and enter it into the Worksheet.

• Compiling this information on to the Proposal – Take the information of the two previous bullet points and put it on the Proposal to be presented to the customer.

I know that I have almost forty years of developing this system and I need to get it out of my head, simplify it and put it on paper if I ever hope to move this mountain.

The Importance of Intentionality for Building Your Dream Life

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Because It Isn’t Going to Magically Build Itself

For years people have asked me where I came up with the business system and procedures that I use. As I thought about it, I realized that my business and life had been developing for years without much intentionality.

After my accident in 2012 it caused me to think about what my life was and what I had expected it to be. Not that my life was terrible before, it just wasn’t what I had envisioned it to be. I had been living without a clear plan and there was so much more that I wanted to accomplish.

At that point I decided to become more intentional. I’ve always been a planner but it’s sad that it took a hit in the head for me to realize the importance of being intentional about the plan.

When we’re young the tendency is to think that we’ll have all the time we need. There’s no hurry to plan for the future…we’ll get around to that someday. Then one day we wake up and realize life is flying by and we haven’t done all those things we wanted to.

 

You don’t have to wait until you’re smacked in the head to become intentional.

 

While explaining my business operating system to my team, it became evident that even though I now have an intentional plan, it needed to be written down. When working alone, I would just do the next thing that needed done. I didn’t need a written plan, so I thought. Not only do I need a written plan to communicate to my team, but it helps me to be clearer.

Think of your life or business as a construction project. It all begins with a dream. You can see the vision of the completed project in your mind. The tricky part is getting that dream out of your head and making it a reality? Having it drawn out will let you see if it looks like your dream or not. It’s better and easier to make changes and corrections during the planning, rather than the construction. It improves the clarity of communication between all parties involved.

It’s also a good idea to have the help of a professional when drawing out your plans or building your dream. Their experience, knowledge and skill, can save you time and money. Done well, it will make the entire process more enjoyable.

In last week’s post, it once again was reinforced how important intentional planning for the future is and how rarely it is done.

Having a clear picture of what it is that you want your life or business to look like when you’re finished building it, takes intentionality.

Be intentional.


Don’t wait to be smacked in the head to get intentional about planning for the future. Let me know what areas you need some help with planning or building the life or business of your dreams

Why It’s Critical to Save Money in Business and How to Do It

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Setting Up a “Rainy Day Fund” for Your Business

 

Currently it is common for people to spend everything they earn and not save anything for future investments or emergencies. For the most part, as a society here in America we have become comfortable. We have forgotten how important it is to save money.

There have been times through out history when things weren’t good financially, i.e. the Great Depression of the 1930’s. Enough time has passed since then, that for most people it’s become a distant memory. If you have ever talked with someone who went through the depression or a similar experience, saving money was more than something that needed to be done, it often was the difference between life and death.

As reported in a Market Watch post* from December 2015, approximately 62% of Americans personally have less than $1000 saved and 21% don’t have any savings. Businesses aren’t doing any better and it’s every bit as important. Part of a good business financial plan includes saving money for those irregular and unexpected expenses.

Just like in our personal lives, in business we get busy with the process of daily living. We work hard at the normal operation of the business and we neglect to intentionally plan for those “rainy days”. Things like; equipment maintenance and repairs, building maintenance and repairs, quarterly and annual taxes, irregular payments, etc.

When I started doing construction work I learned the skill of building from some of the best craftsmen. When later I went into business for myself I thought I knew everything that I needed to be successful. The problem is that while they taught me how to build a solid, well built structure, they neglected to teach me how to build a business that way.

Early on in my business career one of those business building lessons learned the hard way, was the importance of saving money.

I was working hard to keep construction moving forward. The material figured, ordered, and suppliers paid. The subcontractors and employees organized, having what they needed and paid. Things were going well and there was even some money left over. So, naturally I spent it. Then it happened…the accountant showed me how good my year was by telling me how much I owed in taxes. How was I going to pay them? I didn’t have that kind of money. What was I going to do? I was going to have to make payments. Just so you know, tuition to Hard Knocks University is high.

That’s why over the last 35 years of learning lessons the hard way I designed and developed a system to help me avoid pitfalls. I needed to find a way to separate money that would be needed later. How was I going to do it? Several years ago, my wife and I found out about Dave Ramsey and his Financial Peace Program**. It is a program that teaches you to, “Live like no one else, so that later you can live like no one else.” The very first lesson he teaches is “Super Saving”. It is a common-sense approach to saving money and the reasons it is important to do so. This was great for my personal finances but wasn’t an exact fit for my business.

So, using the basic principles of Dave’s plan for personal savings I began working on a way to do the same thing in my business. The “Savings Transfer Sheet” is the result and a small piece of the bigger Business Blueprint puzzle. The “Savings Transfer Sheet” is a simple spreadsheet that with a few basic entries will give you the dollar amount that needs to be separated from any received gross dollar amount. That separated money can then be put into a different account or turned into cash and put in a safe. This way that saved money won’t accidentally be spent on the wrong thing.

After talking with a lot of different business owners I realized that every business could use a solution like this. That’s why in the next few weeks we will be making available a free downloadable “Savings Transfer Sheet” including instructions.

 

Next week I will go into more detail about the “Savings Transfer Sheet” and how it can help you solve your business money problems.

 

*https://www.marketwatch.com/story/most-americans-have-less-than-1000-in-savings-2015-10-06

**https://www.daveramsey.com/

How to Determine If a Business Size Fits “Just Right”

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The Goldilocks Method for Deciding What Size Is the Right Size

 

You’re probably asking yourself, what does “Goldilocks and the Three Bears” have to do with business. Let me see if I can explain. As we work on expanding our business to add coaching and consulting to the construction, I have been thinking a lot about what size is “just right”. I have experienced too small and too big. I know how uncomfortable either of these can be. So how do we determine what size is “just right”?

In the story of “Goldilocks and the Three Bears”, a little girl named Goldilocks, has been walking through the forest when she comes across a house. She knocks, but no one answers. She smells the warm porridge and realizes the walk has made her hungry, so she goes in. Inside she finds three different sized bowls of warm cereal. She tasted the big one and it was too hot. Then, she tried the next one, but it was too cold. The small bowl was just the right temperature, so she ate it.

After she finishes eating, she finds herself getting tired. So, she goes into the living room and finds three different sized chairs. She tried the big and middle-sized chairs, but they were both too big. She found the small one to be a good fit, so she sat down. Just as she began to doze off, it broke.

Now she really needed a nap. She found three beds, all different sizes. The big one was too hard, the middle one was too soft. The small one was just right. So, she lay down and went to sleep.

While she was sleeping the bears came home to find that someone had been eating their porridge, sitting in their chairs and sleeping in their beds. Just then Goldilocks woke up and ran screaming from the house.

There are several business lessons to be learned from this story. First is Goldilocks skipping through life without a plan. Second is Goldilocks having helped herself to the bear’s things (this is a business lesson for a different blog). The one I want to focus on today is the bears having figured out what temperature, size and mattress support was the best fit each of them.

I have done business when I was the only one. I did everything; sales, marketing, admin., finance, the construction, all of it. This can work, but there is a maximum that one person can do. A maximum number of people that one person doing everything can help. This business model is neither right nor wrong, it just needs to be the right fit.

I have also been a partner in a small construction company that was doing great. Because we were doing excellent work and were filling a need, we began to grow and GROW…and GROW. This high-speed growth is a common situation that I have experienced and seen happen over and over. It often ends in disaster with unhappy customers and/or going out of business.

This brings me back to Goldilocks and the bears. Being successful in business is less about the size and more about the fit. You need to be intentional about what fits you, not what fits someone else or what someone else tells you should fit.

As Goldilocks grows up she will mature and need bigger bowls and furniture. This growth happens gradually and with intentional purpose. This is why I am working hard to surround myself with quality people that are a good fit. In order for these people to know what is expected of them and how the different positions fit together, there needs to be an intentional plan. This is the piece that is missing in most companies as they go from the small to the big.

As Goldilocks matures hopefully she will make good decisions and take advantage of the Solution Building “Business Framework’, go back to the bears for some experienced advice and to repay them for the food and the chair.

Trying to Spin Too Many Plates at The Same Time Can Make You Dizzy

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The Same Thing Happens When You Try to Run a Business Without a Plan

 

Most of us have seen plate spinning acts done in some form or another. When I was growing up I remember seeing Erich Brenn performing his plate spinning act http://www.edsullivan.com/artists/erich-brenn-plate-spinner on the popular Ed Sullivan Show https://en.wikipedia.org/wiki/The_Ed_Sullivan_Show. I remember the running back and forth, trying to keep all the different plates spinning at the same time. It was really pretty amazing.

I’ve concluded that most businesses are being operated in a way that feels a lot like trying to keep all those plates spinning at the same time. Just like the performer who keeps putting more and more spinning plates up on the end of sticks, we keep trying to do more and more.

There is a limit to how much a single individual can do. We can only run back and forth keeping the plates spinning for so long before they start falling and breaking. This means there is a maximum number of people that I can provide my services to by myself.

As I have been looking to serve more people, I have been adding more help in the form of assistants and subcontractors. The difficulty with this is that my business system has been developed and stored in my head for forty years. It’s hard to present a clear plan to others when it’s in my subconscious.

This is why I’ve started the process of sorting through the system in my head and putting it on paper (and in there is a scary place to work). Just like constructing a building can be done with a plan in someone’s head, it’s much easier to share the plan and the work when it’s drawn out for others to see.

 

Most business systems are going to be very similar. They are going to consist of the same basic areas of operation.

Sales/Marketing:

  • Prospecting for customers
  • Follow up on leads
  • Meet with prospective customers
  • Pricing and Proposals
  • Sales Reports
  • Advertising/Promotions
  • Marketing and Sales Planning
  • Customer Relations
  • Market Research
  • Public Relations
  • Product Development

 

Production/Operations:

  • Project Management
  • Project Assignments and Scheduling
  • Productivity Monitoring and Control
  • Quality Control and Documentation
  • Production Team Prep. & Development
  • Communicate with Team Members
  • Project Troubleshooting
  • Inventory Planning and Control
  • Purchasing and Vendor Relations
  • Customer Service
  • Equipment Maintenance and Repair
  • Facilities Maintenance & Repair

 

Administration/Finance:

  • Computer Systems
  • Team Member Records
  • Team Member Policies and Benefits
  • Office Support
  • Office Maintenance
  • Information Archiving and Distribution
  • Data Processing
  • Communications
  • Contract Preparation
  • Budgeting
  • Invoicing
  • Cash Flow Forecasting
  • Financial Reports
  • General Bookkeeping
  • Accounts Payable
  • Taxes
  • Banking

As you can see here, even just the basics are a lot of plates to keep spinning and there are a lot more to spin than just these. All of those plates going around and around are making my head spin.

I plan to share my adventure as I get this system out of my head and on to paper, so that I can get those spinning plate neatly organized.

Keep following along if you would like to know how to organize your plates.

 

Building Your Business Is Critical to The Survival of The Business

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Just Like the Construction of a Building – You Need a Blueprint for Your Company

 

If you own your business and aren’t being intentional about the organizational operation of your company, it is likely that you won’t make it past your 5th year. This is according to the Bureau of Labor Statistics https://www.bls.gov/bdm/entrepreneurship/bdm_chart3.htm. Just think about the number of businesses that you have seen come and go.

Whether you are a solopreneur or you have a team. It doesn’t matter if you have been in business for 30 years or just starting out. Regardless of the kind of work you do, the organizational plan is just as important as the work you do…maybe more.

I know in my 40 years of being in business I have learned some lessons the hard way. Let me tell you, the tuition for ‘The School of Hard Knocks’ is expensive. There were times when I got behind on taxes to pay bills and times that I got behind on bills so that I could pay taxes. Neither of these is a very good business plan. One of my SHK professors once told me, “that when you steal from Peter to pay Paul, you make Peter a Paul bearer”. If you want to avoid the need for a pallbearer for your business…you need a plan.

It is common for people to start a business without a plan. Generally, someone has learned a trade or a craft and for whatever reason they decide to go into business on their own. Most of the time they have given little, if any, thought to business structure. They show up every day working hard and then…surprise, you owe some taxes and haven’t saved any money to pay them. They needed a plan, a blueprint for building the business.

Being in the construction business I see a lot of similarities in constructing a sound building and a constructing profitable business.

  • Both need to start with design plans – the thing that gives you a clear direction of what you want the outcome to be.
  • Both need an architect – the person that can see the vision of what the finished product will be.
  • Both need a good solid foundation – the thing that will support you when the storms come.
  • Both need good framework – the thing that holds everything together.

     

  • Both need a builder – the person that reads and understands the plans and puts all the different pieces together correctly.
  • Both need the proper tools – these are what allow the pieces to be shaped and fastened together in the right places in the right order.
  • Both need a good team – these are the different people with the different skills and knowledge needed.

It doesn’t matter if you have been in business for years or are just starting, YOU NEED A PLAN. If you would like to minimize the time you spend attending ‘The School of Hard Knocks’, then keep following our blog. We are working on some Business Building Solutions for just this purpose.

 

What areas of building your business would some ‘higher education’ be helpful.