building Solution Building

Riding on a Runaway Train

September 30, 2024September 28, 2024 by Mark Eastman

Getting Control of Your Busy Life

For years I’ve used the example of a runaway train as a comparison to my busy, on-the-go, overscheduled, out-of-control life. It’s like I am riding on a speeding train of which I’m supposed to be in control.

The problem is, instead of being seated comfortably in the engine car at the front, I am barely hanging onto the ladder on the back of the caboose, trying to not fall off. The train keeps speeding along, with no way for me to get control from the caboose.

I start pulling my way forward, one train car at a time. First through one, then another, then even a third. Look at me, I’m making some real progress here. It won’t be long now and I will have this train back under control.

Then—wouldn’t you know it—the train hits a bump. I lose my grip and catch the caboose as it goes by. Now I get to start clawing my way back toward the front all over again.

How am I ever going to get this crazy train called life under control?

If you’ve ever felt like this, then here are some ideas that might help:

Have a plan – This is where gaining control starts. How are you going to make it to the engine? The key is to not quit. Don’t ever let go of your train unless you’re dead. As long as you are still alive, you can do something about your situation. You need to be intentional about how you want your train to operate.

Review the past – Look back at what has worked and what hasn’t. What was it that caused you to lose your grip from the train? Determining this will help you to know how to hold on as you move forward next time.

Find your purpose – God has given each of us specific talents that fit who we are created to be. It is up to us to find out what they are and put them to good use. This determines who we are and what kind of train we have. Is it a freight train? A passenger train? Or maybe something different?

Don’t overload your train – Once you have determined what kind of train you’re on, you can decide what kind of cars it should have. Most likely there are some that will need to be disconnected and left behind. Overloading your train is a very common problem. Most of us think we have a ‘super train’ that can pull as many cars as we hook onto it. It’s okay if we don’t pull them all. They might fit in someone else’s train better or are just a waste of good fuel. Who knows, maybe you will need to add some different cars. The important thing is to know how many are too many and which ones don’t belong.

Get help from other trains – Sometimes when our trains are overloaded there are others that can help us with our load. Maybe they can give us a push, a pull, or take some of our cars. It’s okay to get help. Our train isn’t the only one. If we get our load right, then we are better prepared to help other trains when they need help.

In this world, there is no such thing as a perfect train. We will never have complete control or a ride without any bumps. What is important is to not give up or quit. Keep working to make your train better. Be aware and understand what your train should be.

Work every day to make your train the best train it can be and remember, ENJOY THE RIDE!

This post is reworked from my previous post on June 16, 2016.

There’s Not Enough Help for Construction

September 16, 2024September 14, 2024 by Mark Eastman

What Does This Mean for the Construction Industry?

As part of my morning routine, I listen to Albert Mohler’s podcast: The Brie f ing. This past Friday’s episode started out talking about the falling birth rate and the effect this will have on the world.

We’ve heard how extreme this situation is in some countries like South Korea, China, and Japan. Dr. Mohler pointed out that this is not just happening in these countries, but around the world.

This is a problem because ultimately, if we continue down this path, there’s not a future for civilization if you’re not having babies.

A falling birthrate means you’re not going to have enough workers.

You’re going to have more aging people leaving the workplace than younger people joining it.

Just look at what’s happening in Japan, where they are using robots to take care of people in nursing homes. I don’t know about you, but I don’t want a robot taking care of one of my family members.

The Communist Party of China enforced a one-child-only policy to prevent a future threat where they had too many babies. It turns out, the threat is too few.

They’ve ended up with an imbalance of males to females because of the preference for male babies. Now, there are millions of Chinese men who aren’t able to marry anyone because there aren’t enough women.

That’s a shortage in the tens of millions.

This got me to thinking about how the struggle of finding good, qualified help in the construction industry.

This is not a new problem but seems to be a growing one.

I think this is due to more than just the decreasing population. I think it’s a combination of a society that has gotten spoiled and untrained.

A lot of young people see life as something owed to them. They’ve not had to learn to work. Then, you have those of us who’ve been doing construction for a long time. We’ve been too focused on our work and never bothered to share our experiences and knowledge.

It doesn’t matter if the shrinking number of qualified people is due to a shrinking or an untrained work force.

What matters is getting the ones that are out there, trained.

That’s why I’m working to find ways to coach and consult people in the construction industry that need some mentoring and guidance.

Labor Day and My Problem With It

September 3, 2024August 31, 2024 by Mark Eastman

The Difference of Labor and Work

Labor Day is one of my three favorite holidays each year. Christmas being my favorite. (This is no big surprise). Labor Day and New Year’s Day are tied for the second spot. These two are not typically ranked in most people’s top three.

My extended family celebrates both holidays in an almost identical way. Both start with parades in the morning and conclude by spending the rest of the day playing games, eating, and enjoying time with family.

This doesn’t mean that I don’t enjoy the other holidays, because I do. These three are just my favorites.

As I was looking forward to the upcoming holiday, I began thinking about the reason behind the celebration. Labor Day was started to show appreciation for the hard-working labor force in America in the late 1800’s.

We often forget the reasons behind holidays.

We need to remember the reason for this and all holidays. Don’t just look at it as another reason to barbecue with friends or go to the lake.

The problem I have with Labor Day is the view that there is a separation between labor and management or employees and business owners.

No doubt there’s a difference in the roles of these two groups. Too often it’s seen as a battle between the two. It’s us against them. There certainly have been and still are situations where this is true.

It doesn’t have to be this way.

This attitude is a problem for both groups. It’s a view that there is a limited amount of pie and if I don’t get my piece, there may not be any left.

This “scarcity thinking” in a world of abundance isn’t beneficial to either side. God will provide enough for everybody if we do the work we’ve been called to do. If we would quit viewing labor and management as two competing entities.

Instead, we should look at both as being on the same team working together. Then both would benefit.

Having been on both sides of the employee/owner relationship, I can tell you that both work hard to achieve success. It is easy to look at other people and think they have it easy. This is rarely the case.

If all involved work hard together toward the same goal everybody wins.

The definition of labor focuses mainly on the physical, while work refers to both physical and mental actions. Work seems less divisive than labor. We can and should work together toward the same goal.

On the first Monday of September this year, I’m going to celebrate WORK instead of labor.

Revised from previous post.

Learning is How We Find Solutions

August 31, 2024August 28, 2024 by Mark Eastman

And We Never Stop Learning as Long as We’re Alive

In this week’s sermon, Pastor Lisa used algebra as an example of learning. Really, algebra…

I never was a fan of algebra. I could never understand why it was necessary to mix the alphabet in with math. People that like algebra naturally get it. Not me. I just don’t get this.

Algebra is the branch of mathematics that studies certain abstract systems, known as algebraic structures, and the manipulation of statements within those systems. It is a generalization of arithmetic that introduces variables and algebraic operations other than the standard arithmetic operations such as addition and multiplication.

This makes my head hurt.

Pastor Lisa’s point was that algebra is a mathematical example of looking for and finding an answer to a problem. Now that I understand.

Why can’t it be as simple as using a box or a blank for the unknown piece of the puzzle? Why does it have to be a letter?

Like in this example:

⬜ + 10 = 13

We need to find the number in this box. And what number, when added to 10, gives us 13?

Simple, it’s three; we can see that 3 plus 10 equals 13. The puzzle here only contains numbers.

Okay…enough about algebra.

The real message here is about learning.

Learning is acquiring wisdom. And the Proverbs are full of acquiring and sharing wisdom. In Proverbs 1:1-7, we are told how the Proverbs can be used to learn.

Proverbs will teach you wisdom and self-control and how to understand things with deep meanings. You will learn what is right and honest and fair. From these, an ordinary person can learn to be smart, and young people can gain knowledge and good sense.

The Proverbs are not promises. They are a probability.

We can go through life ignoring the opportunities to learn. Or we can soak up every lesson, both good and bad, and build better lives. It’s up to us.

We shouldn’t just take things at face value. We should scratch and think and ponder, trying to find the right answers to the right questions.

It’s how we were made. We were made to learn.

Now go and learn!

What are Your Core Values?

August 26, 2024August 24, 2024 by Mark Eastman

They are the Foundation of Your Business

I was having a discussion with a sub-contractor. They were venting their frustrations with a general contractor they had worked for. This GC bid the project low to get it. Then after getting it, continued raising the price through change orders.

The sub-contractor felt this was dishonest and unethical.

Core values are the building blocks that make up the foundation your business is built on.

Core values are fundamental beliefs. They are your guiding principles. The definition of CORE is the central or most important part of something. This is the most inner part of who you are. This is also the most inner part of your business.

It’s like your conscience. Deep down, on the inside, who God made you to be. VALUES are the regard that something is held to deserve; the importance, worth, or usefulness of something; a person’s principles or standards of behavior; one’s judgment of what is important in life and business.

You choose these values. How you want to be, how you will treat others, etc. This doesn’t mean they have to be good. Some people’s values may be selfish or greedy, but regardless, we choose what values we will live by.

A wise person builds their business on a solid foundation. The rain can pour down, rivers flood, and the winds beat against the business. But if it’s built on a solid foundation, it will not fall. (Matthew 7:24-25)

Bad core values will not support the business in the long term.

The foolish person builds their business on the sand. The rain can pour down, rivers flood, and the winds beat against the business. It will fall with a crash. (Matthew 7:26-27)

The core values that my business is built on are a collection of some things that I’m naturally good at and some things…not so much. I’m constantly working to get better at all of them.

These things are in alignment with what I believe God wants from me and my business.

These core values, other than the first one, are in no specific order. Some you may recognize as quotes or common sayings. Others derived from things I’ve heard or experienced. All of them are values I hold high and am striving to live out daily. Here they are:

You can find out more details about these core values by following the links above.

Build your business on a solid foundation!

This post includes excerpts from my previous post, Using Core Values as My Life Filter.

Delegating is a Part of Building That I’m Not Very Good At

August 19, 2024August 17, 2024 by Mark Eastman

Working on the Business is Not The Same as Working In It

Even after being in business for more than forty years and all that I’ve learned over that time…there is still more to learn. Delegating is one of those areas where I need to do better.

I’ve just recently finished reading the book The Highest Calling by Lawrence Janesky. This novel is about business struggles and success. It’s a story of helping others and learning how to do the right things in order to succeed. It shares important and powerful business principles.

It reminded me of things that I know but haven’t done well.

One of those things was delegating. After years of doing everything, I forget to share the load. And, as a recovering perfectionist, I have a high level of expectation. This makes it hard to delegate.

Last week, we discussed the need to find a different electrician. We looked at how this is possible through connections.

As hard as it is to just find subcontractors, it’s even harder to find good ones.

Too often when we get to a point where we desperately need help. The situation is serious enough that we hire the first warm body(s) that shows up.

We all know how this turns out.

We assume that everybody has the same values and understanding that we do.

Surprise…not so.

I’ve found over the years that hiring people who grew up working on a farm, have military service, or were serious athletes increases your odds of getting good help.

In addition to finding subcontractors, it’s hard to get them to perform at the level I expect. Of course, it’s not fair to them if they don’t know what I expect.

Add to this that I tend to be meek. This leads to me letting things slide and not calling people out on things. I need to be bolder. One of the twelve life principles in the book The Legend of the Monk and the Merchant is…

Be meek before God, but bold before men.

I’ve worked to do something about this problem several different times over the years without success. The last attempt was in February of 2023. We worked on a process for explaining what we expected from our subcontractors and a way to evaluate them on their performance.

At that time, I wrote a series of blog posts about raising the bar of expectations:

I can’t expect contractors to work toward the level of excellence that I expect if they don’t know what that is. The question is…what am I going to do about it?

Connections Can Help You BUILD Your Business

August 12, 2024August 10, 2024 by Mark Eastman

And You Never Know Where Those Connections Will Come From

The first couple of years as a self-employed construction contractor were a lot different than Gene expected. He’s beginning to wonder if owning his own business is worth it. It certainly isn’t what he expected.

All the headaches and problems that he’s encountered are causing him to have second thoughts about his construction job and going into business.

Working long days doing construction and late nights doing paperwork feels like being stuck in a rut. With help not showing up and Gene having to do more work, the rut just gets deeper.

Add to this the truck transmission going out. Having to borrow money to fix it. The disagreement with the customer that cost Gene $1,000 and the bottom of the rut has now turned to mud.

Then, the bottom of the rut falls out when Gene finds out he owes more than $17,000 in income tax and he doesn’t have the money to pay it.

At the end of the day, Gene could make more and work less flipping burgers.

It’s been a rough couple of years for Gene, but this isn’t to say that everything has been bad.

At the end of the day, it’s rewarding to look at what he’s built. There are customers whose lives have been improved by the construction projects he’s done for them. The freedom of having control is nice. Not to mention that Gene did have a profitable year…otherwise he wouldn’t have owed the income tax.

As another week winds down, Gene decided to do something that is nearly unheard of…he’s going to take a day off work.

Some of Gene’s friends have been pestering him to come hang out with them like he used to.

One of these friends, Dave, has a lifted 4×4 truck project that he’s been working on. Some of these guys have been hanging out on Saturdays and helping.

This past week, Gene ran into Dave at the lumber yard. They got started talking about the project and how it was going. Once again, Dave threw out the invitation to join them.

“I know how much you love working on truck projects,” Dave says, “We’re going to be dropping the motor in Saturday and could use some extra hands. You know you’d have fun…not mention how cool it is to hear a new motor fire up that first time with open headers.”

So, after Gene gets done on Friday, he calls Dave, “Hey, are you still planning to put that motor in your truck tomorrow?”

“That’s the plan,” Dave responds.

“Would it still be okay if I came over and helped?” asks Gene.

“Sure, we plan to start at 9:00. Bring the coffee and donuts,” he says with a laugh.

The next morning Gene shows up at Dave’s shop with a dozen fresh donuts and a thermos of hot coffee.

A couple of guys are already there. When Gene comes in with the donuts and coffee, they all act like they’re fainting.

After some jousting and poking fun at Gene for not coming around for so long, they dig into the donuts. As they catch up, a couple of others show up and join in on the ribbing of Gene.

After the tormenting slows down a little, Dave asked Gene, “So, why have you been avoiding us?”

His question catches Gene off guard, and he replies, “I haven’t been avoiding you.

I’ve just been trying to run my business. It’s a lot more work than I expected.”

As they began working on the truck and getting ready to drop the motor in, there was a lot of discussion about the construction industry and what it takes to run a business.

While they were talking, Dave brought up his boss who is the owner and operator of a large, successful construction company. Then Dave stopped what he was doing and looked at Gene, “Maybe I could set up a meeting with you and John. I bet he could help you understand how to BUILD a better business.”

Maybe this is just what Gene needs.

This unexpected opportunity might just be the connection that Gene needs to turn things around in his business.

We never know where connections will come from or where they will lead.

I want to share some real-life examples of some of the connections I’ve experienced in my business.

The first example is my amazing virtual assistant (VA), Emily.

Back in 2010 or so, my wife and I were struggling financially. We were tired of things the way they were.

We found out about Dave Ramsey, and I began listening to his radio program. Dave shared various books and people that he followed. Among them were people like Michael Hyatt. Then, from Michael I learned about Andy Andrews and Donald Miller. Then, I found out about Ray Edwards and began to follow his blog posts and podcasts.

Then in 2020, I had the opportunity to join a mastermind that Ray Edwards was starting.

This led to my meeting Becky Warner. Then through a 90 Day Launch course, I met Vickie Adair who is now in the current mastermind that I’m in.

As I was looking for a virtual assistant, Vickie told me that her daughter Katie was looking for a job as a VA. It worked out that Katie became my VA.

Then Katie had another job opportunity that was more hours. She connected me with Dori. Dori became my next VA.

Then Dori became pregnant with her second child. She felt that two small children and working was going to be too much. She connected me with Emily…my current VA.

I could never have imagined that listening to Dave Ramsey’s radio program would have connected me with Emily…but here we are.

The second example is a construction related connection.

The electrician that I’ve been using for years made a career change, which means I need to find a new electrician for a couple of residential projects.

I reached out to a couple of electricians that I have used in the past or knew. One—Mitch—called me back. He told me he was no longer doing residential projects. He gave me the name of Integrity Electric.

We’re planning to look at these jobs tomorrow.

This connection goes a lot further than it first appears. Mitch used to work for Galen. I knew Galen from high school and later when we were both on the local Trades Board.

Before Galen had his own business, he worked for Finn’s Electric. I also knew the owners of Finn’s Electric because we went to the same church.

Had I not had these connections, I wouldn’t have the wonderful VA that I now have or the opportunity to keep these construction projects moving forward.

My point of all this is that we are connected, and these connections can help us BUILD a better business.

I wonder if Gene will be intentional and take advantage of the connection that Dave is offering him?

Now What Am I Going To Do?

July 16, 2024July 13, 2024 by Mark Eastman

The Bottom of the Rut is Gone

It’s been a tough few weeks. With the truck transmission needing to be replaced and the customer shorting Gene $1000 dollars for the garage windows, Gene has felt like he’s stuck in the bottom of a muddy rut.

Even with all the problems, Gene has had a lot of work to do for his first year of self-employment.

Some of the projects have been very profitable.

Having a lot of construction projects is rewarding. It’s also one of the reasons he’s struggling to get proposals done and keep up with the paperwork.

To add to the busy, it’s time to get the tax paperwork gathered up. Gene needs to get it to the accountant so income taxes can be prepared. One more thing on the to do list that needs done. He’ll work on that next week after he gets this project that they’re working on finished.

After a couple weeks of late nights, Gene has the tax paperwork ready to take to the accountant. Another thing checked off the list.

On Monday, Gene starts the crew removing the kitchen countertops and cabinets for the current project. Once things are underway, Gene takes the paperwork to his accountant.

They look through the paperwork. As the accountant goes through the stack of papers he asks Gene a few questions.

There are a couple of things that he still needs.

Gene tells the accountant that he’ll get those to him later this week. The accountant says he will let Gene know if he needs anything else or has questions.

A few weeks later, Gene gets a call from his accountant that his income taxes are ready to be picked up. Gene looks at his calendar trying to find time to squeeze in a meeting. With all the construction going on, it’s hard to find time.

The thing is…April 15^th is only a week away, so they schedule a meeting for next week.

—

Today’s the meeting with the accountant. After lunch, Gene drives to the accountant’s office to pick up the tax papers.

With this being Gene’s first year paying self-employment income tax, the accountant wants to go through the return with him. They sit down at the table in the conference room and the accountant begins explaining the different pages.

As they are going through the pages, Gene is beginning to feel a little nervous as he sees the numbers. Then the accountant gives Gene the return to sign and…

A voucher with $17,376 typed in the “Amount You Owe”.

Gene sits there quietly for a minute as he processes this number.

He looks up at the accountant with a distraught look on his face, “I don’t have that kind of money. I can’t afford this! How am I going to pay it?”

“You could borrow the money,” suggests the accountant.

“I already borrowed all I could to replace the truck transmission. Are there any other options?”

The accountant tells Gene that there is an option to set up payments with the IRS. Of course, there will be interest and penalties paying it off this way.

This would be better than pretending not to owe it.

Gene takes the paperwork and pays the accountant. It looks like Gene now has a new project to undertake.

After researching all the options, Gene contacts the IRS.

The process of setting up payments with the IRS was a nightmare and took weeks to get done. Now Gene has a monthly payment of $350 for the next 60 months. That’s five years and $21,000.

This is not how Gene pictured the first year of his dream business.

Now the bottom of the rut is not just deeper and muddy…it’s gone. Gene feels stuck. Like he’s got his hands and feet pressed against the sides of the rut without any way out.

Gene asks himself, “Why am I doing this? I could make more money and work less hours if I went back to work for someone else…”

If You Don’t Like How Things Are, Change is Required

July 8, 2024July 6, 2024 by Mark Eastman

Or You Can Just Keep Doing What You’ve Been Doing

The definition of insanity is doing the same thing over and over again expecting different results.

This common quote is attributed to a lot of different people. It doesn’t matter who said it. What matters is what it says.

I think this quote is so popular because of the truth that it represents.

I recently shared how change is hard. This seems especially true for people in construction but isn’t limited to them.

Without intentional action, nothing is going to change. Things will just continue as they are.

I know a lot about the struggle with change because…I’m one of those people who doesn’t like change.

This was evident when our church was considering changing the hierarchy of our committees.

As long as I can remember we had an Administrative Council to oversee other committees in different areas. These included finance, trustees, staff/pastor parish, nurture, outreach, witness, communications, memorial, and a whole lot of others.

I thought this system worked just fine. If it ain’t broke, don’t fix it.

Some in the church thought this system resulted in too many meetings. Many felt overwhelmed by the meetings. There were a lot of meetings.

The suggestion was to reorganize and consolidate most of the committees into one larger committee. This might mean longer meetings, but fewer of them. It was voted on and approved to try the new system.

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I was not for the change. I went kicking and screaming…okay, this might be a little exaggerated. The point here is there were some things with the old system that needed to change. And…

Doing things over and over again expecting different results is insane.

We made the change, and it seems to be working.

If we aren’t open to change and trying new things, nothing will ever improve. We’ll just stay stuck in our rut. Walking back and forth as it gets deeper and deeper.

It’s been said that a rut is grave with both ends kicked out. Don’t spend your life in a grave. There’s so much more for us if we just get out of the rut.

Change is scary. We’re used to our rut. The change we don’t know is scarier than the pain we do know. This resistance to change could be because of the unknown. It could be the time the change is going to take.

Another scary thing about change is that it’s not a one and done thing. Change is a continual process. We want simple, but that’s not how life works. The question is: do you want control over the direction of your life…or do you want to leave it to the world around you?

We have the power of choice. We can choose to change or not.

We also shouldn’t change just for the sake of change. Change should be intentional and based on knowing who you are, knowing what you want, and being true to these.

Too many people drift through life without any direction or purpose. If this mundane rut is where you want to stay…just keep doing what you’re doing. But if you want to build a dream life…do something about it!

“Change happens when the pain of staying the same is greater than the pain of change.” Tony Robins

How Deep Can a Rut Get?

June 17, 2024June 15, 2024 by Mark Eastman

Pretty Deep When the Bottom is Mud

It’s been a few months since Tony pulled his stunt leaving Gene high and dry without any notice. Gene moved on…what else could he do?

Gene replaced Tony with Darin. Darin is less experienced, but at least he has shown up so far. Of course, this may be because Darin doesn’t have anything to drive, so Gene picks him up and takes him home every day.

Gene has been very busy. He’s had a lot of construction projects to do, not to mention trying to keep up with the paperwork. Things seem to be getting busier and busier. Maybe things are going to turn around for his business.

As Gene was on his way to pick Darin up this morning, the truck began to make a grinding noise and it was hard to shift the truck into second gear. It didn’t get any better after picking Darin up and going to the job site.

Then it happened…the transmission went out.

When Gene got to the job site, he couldn’t get the truck out of second gear.

This wasn’t part of Gene’s plan. After getting Darin started framing the walls for the garage addition, Gene went to check out the truck. After messing with it for a while it became clear that it was going to need to go to the shop.

Gene calls for a tow truck and has the truck taken to the mechanic.

Gene goes to work getting the walls of the garage stood. This needs to be done if the garage project is going to be ready for the trusses tomorrow as scheduled.

Midway through the afternoon, Gene gets a call from the mechanic. The transmission needs to be replaced. This is going to cost $3,800, and Gene doesn’t have enough for that.

Now Gene needs to figure out how to pay for the transmission. This means he’s not going to be able to set trusses tomorrow.

Gene calls his wife to see if he could get a ride home. So much for things turning around.

While Gene’s wife is taking him home, he explains the situation. He informs her that he needs to use her car so that he can go to the bank tomorrow. He needs to see if he can borrow the money to fix the truck.

The next day, after Gene drops his wife off at work, he goes to see the banker.

Gene’s credit score isn’t great. After a little pleading with the banker, he gets approved for a loan to get the truck fixed. Gene calls the mechanic from the bank and gives him the go ahead to get the transmission ordered.

The mechanic says it will take a couple of days to get the transmission and then a couple more to get it changed. This means Gene needs to find a vehicle, preferably a pickup, so he can continue working on the garage project.

Gene calls his dad to see if there would be a chance to use his pickup for a few days. His dad lets him borrow the pickup so he can go ahead and work on getting the garage project finished.

—

It’s been a couple of weeks. Gene got his truck back and the garage project is finished. He’s on his way to meet with the customer and collect the final payment…and he needs this payment. Maybe now things will turn around.

As Gene gives the final invoice to the customer, he can tell that something’s wrong.

“What’s the matter?” Gene asks.

The customer looks up and says, “This is more than I expected. Based on the bid you gave me and what I’ve already paid you. The balance should be $7,500. Why is this bill $9,100?”

“The bid didn’t include windows,” replies Gene. “But after we got started, you told me that you wanted a window on each side wall of the garage. The additional $1,600 is for installing those two new windows.”

“Yes, but I had no idea two windows would be that much,” says the customer. “The price I saw for windows at Lowes was $100. I was expecting to pay an extra $250 or maybe $300 for those two windows, not $1,600.”

“Those $100 windows are nowhere near the quality of the ones I installed,” Gene says. “It cost me more than $300 for each window.”

After discussing this situation at length…the customer agrees to pay $600 for the windows if Gene wants a check today. Otherwise, the customer would let his attorney handle it.

Gene feels like the customer knows that with the truck transmission situation, Gene would settle for what he offered. Gene could take the $8,100 today or get nothing today and fight for the full $9,100.

Gene takes the $1,000 hit and leaves.

When it rains it pours and now the bottom of the rut is muddy.