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Building A Dream Project

I Know That I Have a Construction Problem…Now What Do I Do?

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Just Knowing That There’s a Problem is More Than Half the Battle

As we go through the daily actions of living our lives, we become oblivious to things on the periphery. This is especially true of things outside of our expertise. This lack of awareness includes things like construction if you’re not actively involved in the building industry.

When there is a situation that catches the attention of someone who is not a construction professional, it begs the question of…what do I do?

If you know someone who is in construction, you could ask them. But what if you don’t know anyone or don’t trust the ones you do know?

This is where virtual construction consulting comes in.

We discussed virtual construction consulting previously. Today we’re going to actually do some consulting.

The question:

There’s a gap between the tops of some of the rafters and the ridge. Some have short boards fastened to the sides of the rafters sitting on top of the ridge. Some have hurricane clips attached to the rafter and ridge “supporting” the rafter.

This doesn’t look right. Should it be like this?

NO IT SHOULDN’T!

This is an example of – whoever built this did not know how to construct things properly.

The problem:

In construction everything needs to be supported to transfer the weight of the building to the ground. You can’t just put a board up in the air and let go expecting it to stay. Gravity will win.

According to the residential building code, rafters should not be more than 1 ½” offset from each other on the ridge beam. The rafters should be fastened to the side of the ridge beam. The ridge beam should not be less in height than the cut end of the rafter.

Without getting off into the weeds of engineering, just know this…

The rafters are supporting the ridge, not the other way around.

The question:

What is the most cost-effective way to fix this problem?

There are several ways that this could be fixed, but the primary point is cost-effective. Without going through all the scenarios here today, let’s focus on my recommendation.

The goal is to get the rafters attached to the side of the ridge.

The answer:

To do this, it will require disconnecting the rafters from the ridge beam, cutting the rafters to the correct angle to fit against the side of the ridge beam and then lowering the rafters down to align the top of the rafters with the top of the ridge beam.

Before starting it must be determined if the existing rafters are long enough to be cut at an angle and still reach the side of the ridge beam?

This will be determined by measuring from the bottom end of the rafter to the top corner of the ridge beam. This will be the length needed. Then measure from the bottom end of the rafter to the top end of the rafter. If there is enough length to make this cut, then this will work.

Once the length question has been affirmatively answered then the actual work can proceed.

Starting at one end, put some temporary support under a section of rafters. Disconnect the rafters from the ridge board, then begin lowering the rafters one by one to align with the top of the ridge beam.

Once you’ve done this, the rafter can be attached to the ridge beam by nailing at an angle through the end of the rafter on both sides into the ridge beam. Or the rafters can be fastened to the ridge beam with rafter hangers.

Continue this process from one end of the building to the other, doing rafters on both sides of the ridge beam as you go. This is critical because you need to keep equal pressure on both sides of the ridge beam to keep it centered in the building.

If there is siding on the gables, it will need to be removed so that it can be recut to match the new roof slope.

With the information I have, this appears to be the most economical way to fix this problem.

Knowing that there was a problem was the first half of the battle.

The second half is the physical fixing part. Now it’s up to you to put your tool belt on and go to work or hire a qualified contractor. Either way you now have some written instructions for this project.

What If You Want to Do a Construction Project but Don’t Know Where to Start?

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That’s Where the Right Qualified Virtual Consultant Can Help

We all have our areas of expertise. One of mine is construction processes and systems.

These are a couple of things missing from most DIY construction programs on TV as well as many of the “do it yourself” internet videos. They can be helpful, but typically they oversimplify things and normally only give you a small snippet of the big picture of a construction project.

As a construction professional that has been doing this for forty years, trust me, there’s a lot more to it than a sixty-minute TV program or a five-minute video.

When I meet with a customer, I instinctively know what questions need to be asked and answered.

It’s different if you’re not a contractor and this is where a lot of problems with construction projects begin. Either from a “do it yourself” construction customer or when hiring someone who isn’t qualified.

The overwhelm starts and it often leads to corner cutting, things being done in the wrong order or completely left out.

Here’s some of the information that I gather early in the process –

            Measurements and dimensions, existing and new

            Building materials, existing and new

            Pictures of existing construction and pertinent areas involved in the new

            Design ideas, products and finishes to be used

The information gathered early in the process is important to the project moving forward as smoothly and economically as possible.

Asking and answering the right questions early in the process is critical to a successful project. Once you’ve determined what your dream project is, it needs to be broken down into categories. Then these categories should be divided further into smaller tasks.

Imagine a construction project as a giant puzzle with hundreds of thousands of pieces. These pieces need to be put together in the right place and in the right order. It’s hard when you don’t know what that is.

A qualified virtual consultant can help you put the right pieces in the right place.

I developed a list of categories and tasks that I use when doing a construction proposal so that I don’t overlook things. This “Bid Sheet” is where I gather the information that pertains to each specific task.

Here’s a small excerpt from my bid sheet template –

These are just three of the 17 categories of the construction process.

The next issue for the “do it yourself” construction customer is…what do all these tasks mean? What is included in them?

These questions prompted me to begin developing just such a list.

Here is a matching excerpt from it –

Once I have this explanation page finished, I will make a link available at the Solution Building web site.

This explanation page will be a good tool for a “do it yourself” construction customer, someone hiring a professional or as a helpful referral when talking with a qualified virtual consultant.

Virtual Construction Consulting…What’s That Even Going to Look Like?

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Pretty Much the Same as In Person, Except For the “In Person” Part

Virtual construction consulting…that’s an interesting idea. What is virtual construction consulting anyway?

Let’s start with construction. What is construction? Construction is the act or process of constructing. The art, trade or work of building. Construction is a pretty straight forward concept. Most of us are familiar with construction.

Construction is where I’ve spent most of the last 40 years. During that time, I’ve accumulated a substantial amount of experience and expertise.

Consulting…giving expert advice to people, or other professionals in a specific business or trade. This is a term that gets used a lot without giving it much real thought. The key to this is the word EXPERT.

Giving expert advice is something that I’ve been doing for my construction customers for years without realizing that’s what I was doing. This happens naturally. I find out what the customer’s construction desires are and share my expertise to help them achieve their construction dreams.

Virtual is a word that is currently used a lot. There are multiple definitions for this word, but generally at the present, it refers to digital media, computers and emulating the function of another system or device.

Virtual technology allows us to communicate, connect and interact with people around the world.

Virtual construction consulting removes the opportunity for “on site” instinct that comes from years of experience. For me it shows up without me even realizing that it’s happening.

The problem with virtual is not getting the “in person” feel for the project.

With “in person” consulting there is a limited number of people that can be helped due to distance.

This limit to the number of people I can help is what prompted me to consider doing construction consulting virtually. The question then is…what is it going to look like?

The biggest “virtual” hurdle to overcome is the 3rd party gathering of information. The not being able to get the in person feel.

Like any other problem we encounter there is a solution. It may take some out of the box thinking but it can be done.  

I’m currently working with a long-distance friend to provide construction consulting virtually.

We will continue to share the ups and downs of the process as we develop this virtual construction consulting service.

What Kind of Jar Do You Want to Use?

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This Needs to Be Determined Before We Start Putting the Rocks In

Most of us are familiar with the time/priority analogy of putting rocks in a jar. I first became aware of this in Steven Covey’s book, Seven Habits of Highly Effective People.

If you’re not, here’s how it goes:

One day this expert was speaking to a group of business students and, to drive home a point, used an illustration I’m sure those students will never forget. After I share it with you, you’ll never forget it either.

As this man stood in front of the group of high-powered over-achievers he said, “Okay, time for a quiz.” Then he pulled out a one-gallon, wide-mouthed mason jar and set it on a table in front of him. Then he produced about a dozen fist-sized rocks and carefully placed them, one at a time, into the jar.

When the jar was filled to the top and no more rocks would fit inside, he asked, “Is this jar full?” Everyone in the class said, “Yes.” Then he said, “Really?” He reached under the table and pulled out a bucket of gravel. Then he dumped some gravel in and shook the jar causing pieces of gravel to work themselves down into the spaces between the big rocks.

Then he smiled and asked the group once more, “Is the jar full?” By this time the class was onto him. “Probably not,” one of them answered. “Good!” he replied. And he reached under the table and brought out a bucket of sand. He started dumping the sand in and it went into all the spaces left between the rocks and the gravel. Once more he asked the question, “Is this jar full?”

“No!” the class shouted. Once again he said, “Good!” Then he grabbed a pitcher of water and began to pour it in until the jar was filled to the brim. Then he looked up at the class and asked, “What is the point of this illustration?”

One eager beaver raised his hand and said, “The point is, no matter how full your schedule is, if you try really hard, you can always fit some more things into it!”

“No,” the speaker replied, “that’s not the point. The truth this illustration teaches us is:

If you don’t put the big rocks in first, you’ll never get them in at all.”

Dr. Steven R. Covey, First Things First

I think this is a great example of prioritization.

This analogy uses a wide mouth gallon jar…but what if that’s not the jar we want to use?

This is where we need to start. What is the jar that we want?

Construction projects are like this. They are big jars filled with lots of rocks, gravel, sand and water.

A good construction contractor can help you through the process of determining what jar you want and then help you put the right rocks in, in the right order.

Too many construction customers don’t spend enough time in the beginning thinking and planning for their project. They see construction as a, go to the construction project store and pick something off a shelf.

Unless you’re buying a spec home or a trailer house, construction projects don’t work like that.

Sorting through ideas, designs, finishes, etc. is the time-consuming part. But if this part is done early on…the rest of the project will go much smoother.

This is why you need to decide what kind of jar you want before you start trying to cram in the rocks.

Construction Projects (Like Life) Don’t Have to Be Overwhelming and Daunting

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Both Are Within Our Control, But It’s Up to Us to Exercise the Superpower of Choice

Overwhelming and daunting is one thing that construction projects and life have in common. Both are big and full of opportunities to make mistakes. This fear of mistakes causes us to drag our feet and not make decisions.

Hesitance to make decisions is the stumbling block that prevent people from doing great things.

I had a conversation with a friend from a mastermind that is struggling with working through both a construction project and life change. We discussed how to figure out how best to move forward.

Every big decision we’re faced with in life is made up of little pieces.

Our responsibility is to sort through those little pieces and make a decision. The difficult part is when the decisions that need to be made are in an area of life that is out of our comfort zone.

This is when we have to decide if we’re going to explore, learn and implement this new knowledge or employ the help of an expert. This is one of the hardest decisions.

In Andy Andrews book, The Traveler’s Gift, David Ponder is given the Responsible Decision from President Harry Truman. In this decision President Truman writes, “When faced with the opportunity to make a decision, I will make one. I understand that God did not put in me the ability to always make right decisions. He did, however, put in me the ability to make a decision and then make it right.

The rise and fall of my emotional tide will not deter me from my course. When I make a decision, I will stand behind it. My energy will go into making the decision. I will waste none on second thoughts. My life will not be an apology. It will be a statement.

The buck stops here. I control my thoughts. I control my emotions. In the future when I am tempted to ask the question “Why me?” I will immediately counter with the answer: “Why not me?”

Challenges are gifts, opportunities to learn. Problems are the common thread running through the lives of great men and women. In times of adversity, I will not have a problem to deal with; I will have a choice to make. My thoughts will be clear. I will make the right choice. Adversity is preparation for greatness. I will accept this preparation.

Why me? Why not me? I will be prepared for something great!

I accept responsibility for my past. I control my thoughts. I control my emotions. I am responsible for my success.

Andrews, Andy. The Traveler’s Gift (pp. 33-34). Thomas Nelson. Kindle Edition.

I will not have a problem to deal with; I will have a choice to make.

Choosing to look at situations as problems it’s more likely that procrastination will set in. Making a choice and moving forward is a more productive way to deal with things.

The main thing to remember is that we have control. We can choose…but choosing requires action.

What’s Needed for a Good Construction Contractor is Simple

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I Said It Was Simple…I Didn’t Say it Was Easy

Over the past couple of weeks, I’ve written about the difficulty in finding good, qualified construction contractors and how this problem is amplified after a disaster such as a hurricane, tornado, flooding, etc.

Finding a good construction contractor is a huge problem and has been around for a long time. I’ve thought about this off and on for years and recently has been one of those “on times”.

Why is this a problem and what do we do about it?

As I’ve been thinking about it, I’ve concluded, that even though it’s a big problem, the solution is simple…but hard.

The key to this solution is…

Treat others the way you would want to be treated.

Granted, different people have different ways they want to be treated, because each of us is different. Add to that, the long-term acceptance of “this is just the way it is” and it becomes more difficult than ever to solve the problem.

To clarify how we should treat others, we should use God as a measuring stick. Do your work with all your heart, as if you are working for God, not for men. Colossians 3:23

Working as if for God is the opposite of how the world operates.

As I was speaking with a customer just last night, they were telling me how they had been trying to find someone to do their project for years.

They had contacted several contractors who said they would come by and look at the project and never did.

They met with some who did show up only to never be heard from again.

With one contractor they got as far as getting a price but then they could never get him to come do the work.

Equally as bad is when a contractor does agree to do the work, but the customer never knows if or when they’re going to show up and then the  job drags out and out and out.

This is an unacceptable way to treat God or anyone else.

The first and most important thing a good construction contractor needs is…COMMUNICATION.

Communication is more than just talking. It includes:

  • Listening to find out what the customer wants.  
  • Clearly explaining the work to be done, what it’s going to cost and when it will be done.
  • Transparency and honesty. Letting the customer know what to expect and when.
  • Willingness to be vulnerable. If you can’t be there when you said you would…let them know.

I plan to unpack what’s needed from a good construction contractor more over the next few weeks.

What Does it Take to be a Good Construction Contractor?

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In a Nutshell, the Problem is…There is No Clear Answer to the Question

Last week I wrote about what’s missing when rebuilding after a disaster. It turns out that it’s the same thing that’s missing in everyday construction.

There’s simply a lack of good construction contractors.

So, what does it mean to be a “good construction contractor”?

As I was searching for ideas and answers to this question, I found very little and I mean, VERY LITTLE about it. Apparently, either nobody knows what it takes, or everyone assumes everybody already knows.

In my web search I found one article that spoke to it and one that kind of spoke to it.

The one that kind of spoke to it listed the following…

Signs of a good contractor –

  • Clean record, within reason
  • Responsive and punctual
  • Listens to your ideas
  • All hired work is accompanied with written contracts
  • Provides written estimates

Are you kidding me? Doesn’t this go without saying. And what about a clean record, within reason. This is a little concerning.

Signs of a bad contractor –

  • Licensing abnormalities
  • Habitually late or doesn’t return calls
  • Avoids permits, zoning and building codes
  • Speaks poorly of clients and associates
  • Many lawsuits against them

These are definitely signs of a bad contractor.

The better of the two articles spoke about construction workers, not contractors. It listed 12 skills, several of which would also fit for a good contractor. Those were…

  • Skills specific to “actual construction” – Need to know the things required to do the job they’ve been hired to do.
  • Problem-solving skills – Every construction job has unexpected problems that pop up. It’s important to be able to find solutions to keep production moving forward.
  • Reading and analytical skills – Contractors need to be able to read blueprints and scopes of work and understand them.
  • Listening skills – Talking is easy, but listening is critical to comprehending what the customer wants and what they don’t.
  • Communication skills – Being able to communicate both verbally and in writing are important to successful construction projects.
  • Decision making skills – The problem-solving skills will be no good if no decision gets made. It doesn’t mean that every decision is going to be the right one, but no decision is definitely the wrong one.
  • Organizational skills – This is one of the most important (and often most lacking). Time spent looking for missing tools, materials, papers, etc. leads to an unfocused project and cost time and money.
  • Technological skills – This is a newer skill that is becoming more and more important. The day of the fax is about gone. Computers, tablets and smart phones are how information is being shared…and it’s only going to increase.
  • Skill of working well with others – We need to remember that we’re all trying to accomplish the same thing. Working together as a team rather than fighting and not getting along is not productive or healthy.

This list is a good starting point, but it’s the lack of information on this topic that’s so concerning. It’s no wonder there is such a huge divide between construction customers and contractors.

A “good construction contractor” seems to be a rare and undefined treasure.

I’m going to continue digging to uncover what it takes to be a “GOOD CONSTRUCTION CONTRACTOR”.

If you have any thoughts about what you think a good construction contractor is, share your thoughts in the comments below.

Wouldn’t It Be Nice to Know Everything About Everything?

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But Since This is Impossible, I Recommend Getting the Help of a Professional

You’ve probably met people that think they know everything about everything. And there is no convincing them otherwise.

There certainly are people who know more than I do, but it’s not about knowing everything or who knows the most.

It’s about knowing what you know and using that knowledge to help others.

Last week I wrote about construction questions and answers. I used a window project as an example. You might remember that the customer had received a quote for more than $36,000 to replace thirteen windows.

After I looked at the project it was clear that only one needed replaced. I told you that I would let you know what I came up with. I gave them a proposal to replace one window and repair some of the wood finish on the rest.

My price for this was $4,771.71. That’s 86% less than the original price.

It’s less about the price and more about the work that “actually” needed to be done.

The real issue with this project like many others is in finding what the customer needs and not trying to sell them as much as you can. The focus on selling rather than service is prevalent.

This level of service requires asking questions and listening to the answers. Finding out what it is that the customer wants and needs.

This is what professionals do. Professionals help you find the solution to YOUR problem, not give you a one size fits all answer.

Because we don’t know everything about everything, means we need to find someone that knows something about something.

I’m sure I could find information about how to do brain surgery online…but if I needed brain surgery…I would find someone that has experience and specializes in that. I haven’t seen any DIY brain surgery shows yet.

Granted, if you have a construction project go bad it’s not the same as brain surgery.

My point is this. When doing a construction project, you may not even know what you don’t know. This is where the guidance of a professional comes in. This is not to say that every building contractor is a competent, skilled professional.

I’ve heard too many people complain about their bad construction experience. Every time it came down to them making decisions without due diligence.

Almost always it comes down to being sold rather than serviced.

To minimize the bad construction experience you need to be clear on what’s most important. Is it price or quality? Is it having it done fast or waiting for the skilled professional?

Most of our construction projects come from references and recommendations. The ones that don’t start with building a relationship, not selling.

If you or someone you know is considering a construction project, I would recommend spending the time and energy in finding the right professional and asking the right questions.

What’s Most Important as You Consider Doing a Construction Project?

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Isn’t That a Question That Everyone Would Like an Answer To?

Whether doing a construction project yourself or hiring it done, there are some questions you’ll need answered. These will include things like…

What is the problem(s) or issue(s) that need addressed?

  • It may be as simple as a door not latching or a window sticking
  • Maybe it’s some damage or wear i.e., rotten floor framing or water damaged window sash.
  • Could be the need of something to make life easier i.e., a ramp for a wheelchair, or an enlarged shower with a bench to make it easier for someone with physical restrictions.
  • Might be needing more space for a growing family i.e., a second bathroom, extra bedroom, or larger kitchen.
  • Possibly it’s a combination i.e., your existing deck is in bad shape and didn’t get used much because of the sun in the afternoon so a covered deck to replace the existing one.  

These questions are the starting point of a construction project.

The question about these questions, is where do you get the answers?

With the ease of access to information on the internet, people use this as their go to professional. The problem with this is, more often than not, that information is generic…and your project isn’t.

Every construction project is specific and unique.

With the exception of cookie cutter new construction, which is like going to a car lot and buying an already built house. Which there’s nothing wrong with but is not what most construction projects are.

I’m currently working with multiple customers asking the questions listed above. Let me give you some examples of why you need someone to help you find the solutions to your specific question.

A few weeks ago, I wrote about a project where a customer was looking for a contractor to repair some floor/wall framing damage and couldn’t find one locally. Currently we’re working to find the best solution. They probably wouldn’t find a solution to this specific issue on the internet.

Another example of the need for having a professional’s help is a window project that I was asked about.

This customer had a window that was put in in the early ‘90s and the bottom frame of the wood sash is rotting. They contacted the manufacturer’s retail store and met with a sales representative. The rep. told the customer that the problem was hail damage and all the windows needed replaced.

The customer received a quote for over $36,000 to replace these windows.

Having done other work for this customer before, they asked my opinion.

I agreed to give the customer a proposal for replacing the windows using the same windows previously quoted. My price was almost $10,000 less for the same work with the same windows.

This was before I even went to look at the project.

Having installed a lot of these windows over my career, I found it hard to believe that all of them needed to be replaced. So, I scheduled a meeting to look at the project.

After looking at it, I determined that of the thirteen windows originally quoted…only one needed replaced. All the others needed was some interior wood refinishing.

I haven’t got the proposal for this completed yet, but it’s going to be considerably less than $36,000. (I’ll let you know what it is, once it’s done)

This was a simple one size fit’s all solution that did not have the customer’s best interest at heart.

It takes experience, knowledge and a desire to help the customer find the best solution. To go beyond one size fits all.

The problem is…I can’t do this for everyone. There’s not enough of me to go around.

Just like a construction problem…

I’ll keep looking for the solution.

An “Out of the Box” Solution to Get Your Construction Projects Done

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Finding the Right Contractor for the Project Can Be a Problem

This is a construction industry issue…and it shouldn’t be.

We’ve all heard horror stories where someone either couldn’t find a contractor or hired one that later they wished they hadn’t.

I’m currently discussing this with someone in the middle of one of these situations.

After recently buying a home, they found a soft spot in the floor next to an exterior wall. With some further investigation they discovered some moisture damage that includes subfloor, floor joist and exterior wall problems. Some of the issues are structural.

The first hurdle was, having recently moved to a new location, they didn’t know anyone. They began looking for contractors, finally finding a few. After contacting them, only a couple came to look at the project. Of those who did, one never followed back up and the other said they wouldn’t do the structural work.

They had reservations about these contractors. It didn’t help that they had previously had issues with a painting contractor on a different house.

If this water damage is not fixed it’s going to lead to more significant problems in the future. Finding himself in this spot, the homeowner began to consider doing the work himself. He has done some small construction projects previously, but it didn’t take him long to realize this one was more than he could do.

Not knowing what else to do he contacted me.

Theses homeowners used to live closer and knew me through a family member. The first question was, would I come the 2+ hours to do the work?

We’ve done work further away than this before, but they were bigger projects. 

My biggest concern was finding qualified sub-contractors willing to go that far for a project of this size. It will be harder with everyone currently being so busy here close to home.

I felt his pain and really wanted to help him!

It’s a problem to find qualified construction contractors, especially in sparsely populated areas. There are too many people who call themselves contractors, but really are just a guy with a hammer.

Having run into this problem numerous times throughout my career, I have given a lot of thought to possible solutions to this problem.

One of the options that continually came up in these situations is long distance construction consulting.

What exactly would this long-distance construction consulting consist of?

This is the real question, isn’t it?

The customer’s issues come down a lack of construction experience and include things like –

  • Questions to ask the contractors
  • Communication to expect from contractors
  • Construction processes, standards and codes

What if there was a way for construction customers to have an experienced contractor in their corner? Someone to explain the process and support them through the process.

I’m working on this as an option for this customer. Providing the support and insight needed to get their repairs done. Giving them the comfort of a professional they trust that has their back through this process.

This service would include –

  • Me going to the job site and evaluating the project
  • Preparing a scope of work that could then be presented to less experienced contractors, giving them the expectations for the work to be performed.
  • Preparing a budget for the customer so they would have a price to compare to prices from contractors
  • Me reviewing pictures and reports from the customer as the onsite manager

This would be similar to what a general contractor would provide with the exception of actual construction work.

Now I’m going to get to work on figuring out what this service will cost them and preparing a proposal for it.

I will let you know how this construction customer consulting goes as we move forward.