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Building A Dream Business

Construction Customers Can Be Hard Work

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As a Contractor What Did you Expect?

As someone who has been in construction for more than forty years, I’ve worked for my share of hard customers. This does not mean that they are bad customers. On the contrary, more often than not the opposite is true. They are the best customers because they have a high standard and expect high quality.

There are, however, those customers that are difficult. Ones that perceive the process of a construction project to be more of a battle that they need to win.

These aren’t the kind of customers that I’m referring to when I’m talking about customers being hard work.

Most of the time the problem is with the “professionals” doing the construction. For whatever reason, they expect construction projects to be simple, that everything will go just as planned.

This isn’t the way life is. Why would we expect construction projects to be any different?

As construction contractors, if we’re doing our job well…it should be hard work.

Hard work isn’t bad. Actually, I think the opposite is true. I think if we’re doing our job well as contractors…we will be working hard.

So, what is it that makes a customer hard work?

I think the number one reason is the contractor and customer approach construction projects from different perspectives. The customer sees their dream project in its completed and finished beauty. They have little or no idea of the processes and struggles that it takes to get the project there.

The contractor, on the other hand, knows that there will be bumps and detours along the way.

The problems arise when there is a breakdown in communication.

Often the contractor isn’t hearing what it is that the customer wants. Or he’s more interested in making money than fulfilling the customer’s dream.

As contractors, even when we have a clear idea of what the customer wants, sometimes isn’t obvious to the customer until they see it.

When faced with these situations we can say, “This is what they said they wanted. It’s what they agreed to in the scope of work that they signed.” This answer is the easy way out for the contractor.

Or we can put in the hard work and find a solution.

We’re currently working on a hundred-year-old tongue and groove wood floor that had never been finished. The customer liked the way the floor looked as it is. The plan was to sand it down and put a low sheen clear finish on it.

The problem arose when the clear finish brought out a red tint that was unexpected. Now what are we going to do?

Some contractors would tell the customer that it looks good, and they’ll get used to it. And wouldn’t that be the easy way to handle it?

The other option would be to listen to the customer. Make solving this issue as important to you as if it were your own project and you didn’t like the way it looked.

We’re going to sand it down again and work on different options. This might mean applying a stain to cover the red tint of the wood. Or maybe we’ll apply an oil finish to it. Or…maybe we’ll just leave it unfinished.

Ultimately…we’re going to work hard because this customer is worth it.

We’ll keep you up to date on how the project’s going and what we do with the floor in future posts.

Life Happens…The Question Is: What Are You Going To Do About It?

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Flexible Rigidity Is a Good Plan

Today (7/26/24) was one of those days. You know the ones. You have it all planned and then…everything gets turned upside down.


Here’s how my day was planned:


Recurring 9:00 daily virtual meeting with my assistant, Emily. Writing this week’s solution. Follow up on construction projects. Friday’s week ending deposits. Pay some bills. Weekly review meeting. Shopping before going home. Family coming over for a movie marathon.


As I was on my way to the office I got a call from a sub-contractor. He had some questions. I told him I could meet him at the job site. I called Emily and we moved the meeting back.


While meeting with the sub, he said he was going to go to another of my projects after he finished this one. He hadn’t seen it yet and I needed to get him the material.


I called Emily again…we rescheduled again.


I met the sub. Went over the scope of the project. Went to the shop to look for material needed. Didn’t have what we needed. Went to the lumber yard and got what we needed. Delivered it to the sub.


Emily called and needed to run some errands…we rescheduled again.


Got to the office. Made out the deposit. Went to the bank and made the deposit. Stopped and fueled the pickup. Went to the rental property and put out a “rooms for rent” sign.


I was running behind and it was time to meet…we rescheduled again.


We combined our two meetings into one. I still needed to pay some bills and hadn’t even started writing. I still need to get to the store and get home for our movie marathon…and I haven’t even started the blog post yet.


So…to save some time, I’m going to use a previous post about flexible rigidity.

Here’s the previous post that is fitting after the day I’ve had:

I am an organizer and planner by nature. I like having a clear direction. A system in place to expedite those wonderfully crafted plans. Knowing what I’m going to do today.


But then…’life happens.’


You know what I mean. You’re going along, following those well-organized plans and then out of nowhere…something comes along and messes the whole thing up.


Just because I’m a planner doesn’t mean that I can’t be flexible, because I can. Sometimes maybe too much. It has always been pretty easy for me to make adjustments when something unexpected happens.


The problem with this is, getting derailed by distractions makes it hard to stay on task. Then of course that plan, that wonderfully crafted plan, is all messed up. For years I have worked to be better at balancing the plan and flexibility.


You may be on the other side and have the gift of doing. The ability to make a decision and move on it. You find it frustrating when the unexpected happens and you struggle to deal with it.


Knowing what character, personality and gifts you have is critical to being prepared in your own way to handle the unexpected.


I first wrote about this topic of being flexibly rigid back in 2016. It’s interesting that the instigation for that post was a brake line leaking on my truck. Now I’m writing about this again today, six years later.


Today’s situation involves brake lines and a whole lot more.


As I was turning into the church this past Sunday morning, I was rear ended. The accident knocked the rear axle out of the truck as well as causing some damage to the truck bed.


First and foremost, I’m grateful that neither I or the other driver were hurt…the vehicles didn’t fare so well.


Looking at the blessings is a great way to put things into perspective.


I’ve had this truck for twenty-two years and have put 523,000 miles on it, toward my goal of a million miles. People who know me, know that I like my truck…but ultimately, it’s just a truck.


Now, let’s look at how flexible rigidity works.


I need to start with considering my options –

  • Is the truck repairable?
  • If so, what’s it going to take to repair it?
  • If so, is repairing it worth the cost?
  • Is the insurance going to total the truck?
  • How much is insurance going to pay?

After I get the answers to these questions and others. I will weigh the options, ask God for His thoughts and make a decision.

He is the Master Planner and it is important for our plans to align with His.

We need to determine what our priorities are before the scheduling fiascos happen. Figure out who we are and what we want, so we are ready when the unexpected happens.

This doesn’t mean that everything will go perfectly, but as we search for clarity and work through each schedule disruption…

We will get a little closer to being who we were designed to be.

Being flexibly rigid is the balance of staying on task while handling things when life happens.

What in the World is Contractor Etiquette?

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…And What Does Etiquette Even Mean?

It means treating others the way you want to be treated.

I had a conversation with a friend once about an experience they had with a plumber. While they were standing in the kitchen talking about the project…

The plumber spit tobacco juice in the kitchen sink.

Not once mind you, but 3-4 times! At least he had the courtesy to turn the water on and rinse out the sink.

I wonder if his wife let’s him spit tobacco juice in the sink at home.

While I was talking with this friend, I thought out loud, ‘What has happened to contractor etiquette?’ The more I’ve thought about it, more examples of this kind of ‘bad contractor behavior’ have come to mind.

Contractors may be reverting to barbarians.

The word etiquette often brings to mind high-society, pinky-out, knowing-which-fork-to-use, thoughts. Things that the ‘common man’ knows little about and may try to avoid.

However, etiquette is much more than a snooty, better than others attitude.

One definition of etiquette is – The code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other and customers.

So, what exactly is etiquette in real life, everyday terms?

In an article by Robin Bickerstaff, “Etiquette includes having a strong moral code of conduct. The basics include allowing personal space, following the Golden Rule (treat others as you wish to be treated), obeying the 10 Commandments, and respect for elders.” This sounds simple enough.

We are aware of the Golden Rule. The principle of “Do to others what you would want them to do to you,” taught by Jesus. Most of us were taught this simple principle as kids…what happened?

I think much of the problem is a self-centered, socially disconnected, lack of human respect. Either we have never had or have forgotten any code of moral conduct.

We tend to put our own wants ahead of others.

Once during a children’s message at church, I was reminded of the Golden Rules for Living. These are things that I was taught as a kid.

When thinking through the list, I realized that these rules need to be implemented by construction companies.

If so, there would be less spitting of tobacco juice in customer’s sinks.

Golden Rules for Living

  1. If you open it, close it.
  2. If you turn it on, turn it off.
  3. If you unlock it, lock it up.
  4. If you break it, admit it.
  5. If you can’t fix it, call in someone who can.
  6. If you borrow it, return it.
  7. If you value it, take care of it.
  8. If you make a mess, clean it up.
  9. If you move it, put it back.
  10. If it belongs to someone else and you want to use it, get permission.
  11. If you don’t know how to operate it, leave it alone.
  12. If it’s none of your business, stay out of it.
  13. If it will brighten someone’s day, say it.
  14. If it will tarnish someone’s reputation, keep it to yourself.

Not everybody’s moral code is going to be identical. We are all different, which means our ethical behaviors will be different. The problem is most professionals (especially in the building industry), learned their trade, but not how to operate a business.

Operating a construction business includes proper contractor etiquette.

This is a revision of a previous post titled What in The World Does Etiquette Mean Anyway?

Now What Am I Going To Do?

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The Bottom of the Rut is Gone

It’s been a tough few weeks. With the truck transmission needing to be replaced and the customer shorting Gene $1000 dollars for the garage windows, Gene has felt like he’s stuck in the bottom of a muddy rut.

Even with all the problems, Gene has had a lot of work to do for his first year of self-employment.

Some of the projects have been very profitable.

Having a lot of construction projects is rewarding. It’s also one of the reasons he’s struggling to get proposals done and keep up with the paperwork.

To add to the busy, it’s time to get the tax paperwork gathered up. Gene needs to get it to the accountant so income taxes can be prepared. One more thing on the to do list that needs done. He’ll work on that next week after he gets this project that they’re working on finished.

After a couple weeks of late nights, Gene has the tax paperwork ready to take to the accountant. Another thing checked off the list.

On Monday, Gene starts the crew removing the kitchen countertops and cabinets for the current project. Once things are underway, Gene takes the paperwork to his accountant.

They look through the paperwork. As the accountant goes through the stack of papers he asks Gene a few questions.

There are a couple of things that he still needs.

Gene tells the accountant that he’ll get those to him later this week. The accountant says he will let Gene know if he needs anything else or has questions.

A few weeks later, Gene gets a call from his accountant that his income taxes are ready to be picked up. Gene looks at his calendar trying to find time to squeeze in a meeting. With all the construction going on, it’s hard to find time.

The thing is…April 15th is only a week away, so they schedule a meeting for next week.

—

Today’s the meeting with the accountant. After lunch, Gene drives to the accountant’s office to pick up the tax papers.

With this being Gene’s first year paying self-employment income tax, the accountant wants to go through the return with him. They sit down at the table in the conference room and the accountant begins explaining the different pages.

As they are going through the pages, Gene is beginning to feel a little nervous as he sees the numbers. Then the accountant gives Gene the return to sign and…

A voucher with $17,376 typed in the “Amount You Owe”.

Gene sits there quietly for a minute as he processes this number.

He looks up at the accountant with a distraught look on his face, “I don’t have that kind of money. I can’t afford this! How am I going to pay it?”

“You could borrow the money,” suggests the accountant.

“I already borrowed all I could to replace the truck transmission. Are there any other options?”

The accountant tells Gene that there is an option to set up payments with the IRS. Of course, there will be interest and penalties paying it off this way.

This would be better than pretending not to owe it.

Gene takes the paperwork and pays the accountant. It looks like Gene now has a new project to undertake.

After researching all the options, Gene contacts the IRS.

The process of setting up payments with the IRS was a nightmare and took weeks to get done. Now Gene has a monthly payment of $350 for the next 60 months. That’s five years and $21,000.

This is not how Gene pictured the first year of his dream business.

Now the bottom of the rut is not just deeper and muddy…it’s gone. Gene feels stuck. Like he’s got his hands and feet pressed against the sides of the rut without any way out.

Gene asks himself, “Why am I doing this? I could make more money and work less hours if I went back to work for someone else…”

If You Don’t Like How Things Are, Change is Required

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Or You Can Just Keep Doing What You’ve Been Doing 

The definition of insanity is doing the same thing over and over again expecting different results.  

This common quote is attributed to a lot of different people. It doesn’t matter who said it. What matters is what it says. 

I think this quote is so popular because of the truth that it represents. 

I recently shared how change is hard. This seems especially true for people in construction but isn’t limited to them. 

Without intentional action, nothing is going to change. Things will just continue as they are.  

I know a lot about the struggle with change because…I’m one of those people who doesn’t like change.  

This was evident when our church was considering changing the hierarchy of our committees.  

As long as I can remember we had an Administrative Council to oversee other committees in different areas. These included finance, trustees, staff/pastor parish, nurture, outreach, witness, communications, memorial, and a whole lot of others. 

I thought this system worked just fine. If it ain’t broke, don’t fix it. 

Some in the church thought this system resulted in too many meetings. Many felt overwhelmed by the meetings. There were a lot of meetings. 

The suggestion was to reorganize and consolidate most of the committees into one larger committee. This might mean longer meetings, but fewer of them. It was voted on and approved to try the new system.  

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I was not for the change. I went kicking and screaming…okay, this might be a little exaggerated. The point here is there were some things with the old system that needed to change. And… 

Doing things over and over again expecting different results is insane.  

We made the change, and it seems to be working. 

If we aren’t open to change and trying new things, nothing will ever improve. We’ll just stay stuck in our rut. Walking back and forth as it gets deeper and deeper. 

It’s been said that a rut is grave with both ends kicked out. Don’t spend your life in a grave. There’s so much more for us if we just get out of the rut.  

Change is scary. We’re used to our rut. The change we don’t know is scarier than the pain we do know. This resistance to change could be because of the unknown. It could be the time the change is going to take.  

Another scary thing about change is that it’s not a one and done thing. Change is a continual process. We want simple, but that’s not how life works. The question is: do you want control over the direction of your life…or do you want to leave it to the world around you? 

We have the power of choice. We can choose to change or not.  

We also shouldn’t change just for the sake of change. Change should be intentional and based on knowing who you are, knowing what you want, and being true to these. 

Too many people drift through life without any direction or purpose. If this mundane rut is where you want to stay…just keep doing what you’re doing. But if you want to build a dream life…do something about it! 

“Change happens when the pain of staying the same is greater than the pain of change.” Tony Robins 

There’s Too Much to Do and Not Enough Time to Do It

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This is Where Delegation Comes in 

Having too much to do and not enough time to do it is a common situation. This is especially true for people in construction. 

Chasing my tail and trying to keep up is a good description of how this past week was for me. There were four different construction projects being done at the same time. This involved organizing multiple subcontractors and materials. 

In addition to this, there are six construction projects that are either waiting to be started, need to be scheduled, or need change orders done. 

Oh, and don’t forget the proposals that need to be made, payment applications and invoices for the week, and record keeping. 

Sounds like a pretty normal week in construction, doesn’t it? 

This week wasn’t necessarily any busier than normal. It was the need for my involvement in the construction projects that was the big difference. This required a change of focus. I need help! 

One of the things that I struggle with is delegating. By nature, I try to do everything. It is my business after all. Serving my customers well is my responsibility. But me doing everything can only work if I limit what I’m going to do.  

Over the last several years, I have been working hard to figure out who exactly God has designed me to be. What my strengths and weaknesses are.  

As I worked through this process, I have reached a conclusion. God’s intended purpose for me is to help as many people as possible find solutions for building their dreams. Even if they may not know they’re looking for them.  

There is a limit to how many people I can help by myself.  

In Exodus 18:13-26, Moses was trying to solve all the issues of all the people. There were so many people that needed help and he couldn’t help them all. His father-in-law saw this and recommended that he share the load and put his energy and focus on what God had designed him to do…not everything.  

If I am going to help more people and help them well, I must share my load, just like Moses. 

One of the problems of delegation is that too often sharing of the load is done without much clarity or planning. Positions are just filled with the first warm body that comes along and says yes.  

Rather than helping to carry the load, this often just makes it heavier. If you have ever experienced this, it makes it harder to share the load the next time. 

It’s taken me a long time to figure out how to share the load, but I think I’m getting closer. My busy week would have been busier, or less would have gotten done, if it hadn’t been for my Virtual Assistant (VA), Emily.  

I couldn’t have done it without Emily! 

This help became evident as I was talking with one of the subs. He was working on one of the construction projects this week and asked me how I was able to get so much done.  

I told him it was my VA Emily. He said, “I need an Emily.” I told him to find his own, because he couldn’t have mine.   

In construction there are always towering mountains that need to be moved.  

The key to moving the mountains is to share the shovels.  

I am going to be careful and intentional about who gets what shovel. I need to make sure that the shovel and the person using it are a match. 

Now…who’s getting the next shovel? 

Even if delegating is not natural for me. It’s needed if I’m going to fulfill God’s purpose to help as many people as possible find solutions for building their dreams.  

This is a revision of a previous post titled Sharing the Shovels.

How Deep Can a Rut Get?

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Pretty Deep When the Bottom is Mud

It’s been a few months since Tony pulled his stunt leaving Gene high and dry without any notice. Gene moved on…what else could he do?

Gene replaced Tony with Darin. Darin is less experienced, but at least he has shown up so far. Of course, this may be because Darin doesn’t have anything to drive, so Gene picks him up and takes him home every day.

Gene has been very busy. He’s had a lot of construction projects to do, not to mention trying to keep up with the paperwork. Things seem to be getting busier and busier. Maybe things are going to turn around for his business.

As Gene was on his way to pick Darin up this morning, the truck began to make a grinding noise and it was hard to shift the truck into second gear. It didn’t get any better after picking Darin up and going to the job site.

Then it happened…the transmission went out.

When Gene got to the job site, he couldn’t get the truck out of second gear.

This wasn’t part of Gene’s plan. After getting Darin started framing the walls for the garage addition, Gene went to check out the truck. After messing with it for a while it became clear that it was going to need to go to the shop.

Gene calls for a tow truck and has the truck taken to the mechanic.

Gene goes to work getting the walls of the garage stood. This needs to be done if the garage project is going to be ready for the trusses tomorrow as scheduled.

Midway through the afternoon, Gene gets a call from the mechanic. The transmission needs to be replaced. This is going to cost $3,800, and Gene doesn’t have enough for that.

Now Gene needs to figure out how to pay for the transmission. This means he’s not going to be able to set trusses tomorrow.

Gene calls his wife to see if he could get a ride home. So much for things turning around.

While Gene’s wife is taking him home, he explains the situation. He informs her that he needs to use her car so that he can go to the bank tomorrow. He needs to see if he can borrow the money to fix the truck.

The next day, after Gene drops his wife off at work, he goes to see the banker.

Gene’s credit score isn’t great. After a little pleading with the banker, he gets approved for a loan to get the truck fixed. Gene calls the mechanic from the bank and gives him the go ahead to get the transmission ordered.

The mechanic says it will take a couple of days to get the transmission and then a couple more to get it changed. This means Gene needs to find a vehicle, preferably a pickup, so he can continue working on the garage project.

Gene calls his dad to see if there would be a chance to use his pickup for a few days. His dad lets him borrow the pickup so he can go ahead and work on getting the garage project finished.

—

It’s been a couple of weeks. Gene got his truck back and the garage project is finished. He’s on his way to meet with the customer and collect the final payment…and he needs this payment. Maybe now things will turn around.

As Gene gives the final invoice to the customer, he can tell that something’s wrong.

“What’s the matter?” Gene asks.

The customer looks up and says, “This is more than I expected. Based on the bid you gave me and what I’ve already paid you. The balance should be $7,500. Why is this bill $9,100?”

“The bid didn’t include windows,” replies Gene. “But after we got started, you told me that you wanted a window on each side wall of the garage. The additional $1,600 is for installing those two new windows.”

“Yes, but I had no idea two windows would be that much,” says the customer. “The price I saw for windows at Lowes was $100. I was expecting to pay an extra $250 or maybe $300 for those two windows, not $1,600.”

“Those $100 windows are nowhere near the quality of the ones I installed,” Gene says. “It cost me more than $300 for each window.”

After discussing this situation at length…the customer agrees to pay $600 for the windows if Gene wants a check today. Otherwise, the customer would let his attorney handle it.

Gene feels like the customer knows that with the truck transmission situation, Gene would settle for what he offered. Gene could take the $8,100 today or get nothing today and fight for the full $9,100.

Gene takes the $1,000 hit and leaves.

When it rains it pours and now the bottom of the rut is muddy.

The Hits Just Keep on Coming

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And the Rut Just Keeps Getting Deeper

It’s Sunday afternoon and after getting home from church, Gene is back at his desk (the dining table) working on the third construction bid. He would rather be watching the NASCAR race, but there’s just not enough time for both.

Some people would say that getting three of the four bids done is pretty good. There are a lot of people in construction that wouldn’t sweat this, but it bothers Gene to not follow through on what he said he would do.

It’s getting late and the family has already gone to bed as he starts the next bid.

At 1:15 AM Monday morning, Gene decides to go to bed even though the bid isn’t done yet. He needs to get up in a few hours and do some actual construction work.

It’s Monday morning and Gene is on his way to one of the two projects that he has going. It’s 7:00 AM and he’s supposed to meet Tony at the first project at 7:30.

Tony works for Gene. He’s been working for him now for almost a year. He does good work and knows construction. This allows Gene the flexibility to split up and work on more projects.

Gene starts unloading the tools and getting the things ready that Tony’s going to need. This project is setting some new interior doors.

It’s 8:00 AM and Tony hasn’t shown up yet…Gene calls him, but there’s no answer. Where is he?

This job needs to be done this week.

Tony was supposed to pick up the new doors on his way to the job this morning. Gene calls the lumber yard, and they haven’t seen anything of Tony yet. Gene goes to work, removing the first door that’s going to be replaced, as he waits on Tony.

Still, no Tony, and Gene has three doors out. He calls the lumber yard and it’s going to be a couple of hours before they will be able to get them delivered. He doesn’t want to take out any more until the new ones are installed in these openings. It looks like Gene needs to go get some doors.

Gene heads to the lumber yard to go get the doors.

Gene’s hurrying down the highway in route to the lumber yard when he hears a siren. He looks in his mirror and right behind him are flashing red and blue lights. He looks down at the speedometer and wouldn’t you know it….70 in a 55.

He pulls over and starts getting his driver’s license and insurance information ready. The Highway Patrol Officer comes up and says, “Do you know why I pulled you over?”

“Yes officer, I was in a hurry to get to the lumber yard and get some doors for a job,” Gene replies.

The officer takes the license and insurance card back to his car and Gene waits. While he’s waiting, he tries to call Tony again…still no answer.

The officer comes back and gives Gene a speeding ticket for $150.00.

The day is not getting any better.

Gene makes his way to the lumber yard, gets the doors, goes back to the job site, and gets to work setting doors.

It’s lunch time, still no Tony and he’s still not answering his phone. He must be sick, Gene thinks. It looks like Gene is going to need to stay and work on this job today. He’s already called the customer of the second job to let them know that he’s not going to make it today.

It’s 6:00 PM and Gene got four of the seven doors changed. He’s loading up tools and picking up the job site. He never heard back from Tony, so he’s going to drive by his house on the way home.

As Gene pulls up, he sees Tony’s truck in his drive, so he must be home. He goes up and knocks on the door. As the door opens, Tony is standing there and he doesn’t look sick at all. He does look a little guilty though.

“So, what happened today?” Gene asks, “You were supposed to work on setting doors today.”

Tony looks down at the ground and says, “Ya, I know. I should have called you and let you know I wasn’t going to be there.”

“What happened? Why didn’t you show up or at least call me?” Gene asked.

“Well,” Tony said, “You know that big construction company that’s doing that big project out on the edge of town? I saw the production manager at the hardware store on Saturday and he offered me a job making two dollars an hour more than you’re paying me…and I started today.”

Gene looked him in the eye and said, “So, you took it and started today without even letting me know! I can’t believe you would do that. You knew I was depending on you.”

And the rut just keeps getting deeper and deeper.

A Blueprint for Building a Better Business

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You Need a Plan if You’re Going to Build a Successful Business.

STUCK IN A RUT 

It was late on a Saturday night and Gene was sitting at his desk in his home office (otherwise known as a dining table). This was the office of his construction company.  

He was working to get at least one more construction proposal done before going to bed. He had promised four different customers proposals this week. If all goes well, he’ll have this second one finished before midnight. As Gene crunched numbers, he worried that he might have forgotten something. This had happened before.  

He asked himself, “Why am I doing this? I could make more money and work less hours working for someone else. Heck, I’d be better off flipping burgers. This sure isn’t how I pictured my construction business five years ago when I started.” 

“I had no idea that running my own business would be this hard!” 

Gene rubbed his eyes and stretched his back and thought, “I must be doing something wrong.”   

It’s Saturday, and Gene was working like crazy all week, trying to keep up. With production crews not showing up, materials not delivered on time, cost overruns… There’s not enough time to do everything. This means not enough time to get the proposals done. Even if he works tomorrow, he’s not going to get all these proposals done in time. This means he’s going to disappoint at least one of the customers waiting on a proposal. 

This is not a very good way to run a business! “How am I ever going to turn things around?” 

When Gene finishes the second proposal and looks at the clock, it’s 12:40. It’s already Sunday and he still needs to proofread it, print it, and sign it.  

Something has got to change!  

“I’ve been leaving home early and getting home late all week. I’ve hardly spoken with my wife or kids for days. I can’t keep going like this!”  

“I’m tired of trudging back and forth in this rut with no clear way out.” 

Why Is Change So Hard?

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This Seems Especially True for Construction

Change is the biggest issue that the construction industry faces. Why are people in construction so bullheaded? They are some of the most stubborn and headstrong people. 

This starts at a young age. As children, we have fewer external experiences to draw from. This restricted resource limits our view. This is why young people think they already know everything. 

This narrow perspective then becomes our standard and we see no reason to change. 

I think this is why resistance to change is so prevalent in construction.  

We’re like little kids that started out working for someone. We learned how they did things by watching them. This is why when we start our own construction business, we think we already know everything. 

I was a dreamer at an early age. I had big ideas and plans for my life. A part of this dream was to have a big, successful construction company. I was going to build great things. 

So, I worked for a few different self-employed contractors and then started my own construction company… 

Because I already knew everything.  

As I grew up and those dreams weren’t happening as I had envisioned…I became disillusioned. I gave up on those dreams and accepted that they were just that…dreams. This is when the grind of life sets in. It was disappointing to accept that this is all there is.  

It was frustrating, just plodding along day after day feeling stuck with no way out. 

Then, one day I was smacked upside the head and had a life changing wake-up call.

In December of 2012, I was literally hit upside the head with a board among other things. We were installing wafer board boxing on the wall of a second-floor addition. I was standing on a plank approximately 8’ above the ground when…it broke. 

Fortunately, I don’t remember any of this ordeal from the time I was measuring until I woke up in the hospital three days later.  

Based on what I was told by the guys that were there when I fell, I hit my head on one of the ladders, then on the concrete slab, and then the board hit me on the head. It sure is good that I have a hard head. Seriously, I was fortunate that I came away from this accident with only a concussion. 

The point of telling you this is that it caused me to reevaluate what I was doing and how I was doing it. 

This incident made me aware that something was wrong and if things were going to change…I needed to change it. As I was looking to understand what was going on, I began to read. The more information I gathered, the more I learned about what needed to change. 

One of the first books I read was The Traveler’s Gift by Andy Andrews. This book teaches seven fundamental decisions for creating a successful life. It gives you a front-row seat for a man’s journey that changes his life.  

In the book, David Ponder lost his job and his will to live. He supernaturally travels throughout time visiting historical figures such as Abraham Lincoln, King Solomon, Anne Frank, and more.  

Each visit yields a Decision for Success that will change his life if he implements them. 

This book showed me that I, like David Ponder, had a choice.  

Was I going to keep doing things the way I had been…or was I going to do something different? 

I decided to change and do something different.  

When we’re young we think we have all the time we need. There’s no need to think about the future…we’ll get around to that someday. Then, one day we wake up and realize life has flown by and we haven’t done the things we wanted to.  

You don’t have to wait until you’re smacked in the head to make changes. 

I made changes to my life and my business. People who knew me before and after can see the improvement.  

Change is a choice, and you can choose to change. 

If you’re in construction and would like to learn more about some of the changes I made and how you can make those same changes, check out solutions for building a better construction business. You can also check out our business building tools and trainings or schedule a free 30-minute construction company consultation to learn more.